Start-up guide: ticketing service

Thank you for having chosen the Infomaniak ticketing service!

This tool enables you to manage every aspect of your online ticketing service: events management, provision of an online ticketing service, ticket control and monitoring of sales and customers.

This guide enables you to make quick use of the essential functions. In the event of a problem, please consult our knowledge database before contacting our support team.

Implementation and management of the ticketing service

• Create your ticketing service
• Create and manage an event
• Create events with several performances
• Assign a seating plan to an event
• How to use the passes
• Manage promotional offers
• Create gift vouchers
• Mange methods of payment
• Create registration forms for customers

Visual of tickets and online commissioning of the ticketing service

• Mange the options of the online ticketing service (available soon)
• Modify the visual of the ticket (available soon)
• Put the ticketing service online on your website

Advanced management of events and passes

• Management of tariff zones (available soon)
• Group rates (available soon)

Marketing tools

• Automatic emailing 2 days before the event

Sale and control of tickets

Direct sales and sales via dealers

• Direct sales via the ticket office (available soon)
Grant access to dealers who can sell directly via the ticket office (available soon)
• Import tickets from third-party dealers (available soon)

Sales and control equipment

• Order the sales and control equipment (available soon)
• Format of tickets available (available soon)
• Implementation and use of sales packs: show and cinema tickets
• Implementation and use of the printer for the passes
• Scan tickets - Android machine (subject to modification as soon as the new app comes out)
• Scan tickets with our scanners

Customer request management

• The customer is unable to pay with their credit card: verification to be carried out
• Send an email or SMS to all visitors to an event
• Exchange tickets via the ticket office
• Enable ticket exchange on the ticketing service for the visitors
• Customer reimbursement (available soon)
• Cancellation insurance
• Cancel orders or tickets

Monitoring of sales and customers

• Check the orders and sales (available soon)
• Consult the statistics (available soon)
• Consult the sales reports (available soon)
• Consult the Infomaniak commissions (available soon)
• Recover the statements of Infomaniak payments (available soon)

How to manage the current health situation

• Broadcast the event on the streaming platform
• Display a notification for the health pass

Advanced use

• API of the ticketing service
• Connection of the ticketing service to Zapier
• Advanced personalisation of the online ticketing service (HTML, CSS or JS code)

Frequently asked questions

• What is the difference between the ticketing service tool and the guests manager?
• What are the real costs of the ticketing service?