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Forward an existing email address to one or more other addresses
This guide explains how to automatically forward new messages from an existing email address managed by Infomaniak to the email account of your choice, even if it's completely external to Infomaniak, while retaining (or not) the messages.
Add a redirection from Infomaniak Mail
Prerequisites
- have a valid access to Mail Infomaniak where the email address is linked
- have permission to change the password of the address: if you were invited to Mail to manage your address, it's possible that the Mail Service manager removed this right from their admin account
To access your Infomaniak mailbox:
- log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- click on the cog icon at the top right of the interface
- check or select the relevant email address from the drop-down menu
- click on Redirects
- click on the blue button Add a redirection
- enter a destination email address per line
- click Add
Add a redirection from Mail Service
To access Mail Service:
- log in to Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the module layout icon at the top right of the interface (or navigate through the left sidebar menu, for example)
- choose Mail Service (universe Collaborative Tools)
- click on the name of the relevant object in the displayed table
- click on the relevant email address in the displayed table
- click on the Redirection and aliases tab or from the left sidebar menu
- click on the blue button Add a redirection
- enter a destination email address
- click the blue button + to add more email addresses
- click Confirm to complete the addition
- click the toggle button / to Keep or not keep a copy of emails on the email address after redirection
Copy or Move?
Once a redirection email address is added, you can check the box to delete emails from the server after forwarding, the redirection then becomes a move and no longer a copy.
Delete email redirects
You cannot apply the redirection service to multiple email addresses of a domain in a single operation. However, the reverse is possible, and you can therefore select all the addresses of a Mail Service and delete their possible redirection.
In case of a problem
Regarding Gmail, read this guide (click here)