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Display kDrive logs
This guide explains how to retrieve and transmit debugging information (logs, reports, and error logs) from the kDrive application in case of issues on Windows, macOS, or Linux. Detailed logs allow technicians to better track any issues that may arise with the kDrive application.
Accessing Log Preferences
Open the kDrive application on your computer; the app icon should be visible in the notification area:
- left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double left-click on the taskbar on Linux)
- click on the action menu â‹® to the right of the application window
- select Application Preferences
Once in the Preferences window, scroll down to the Advanced section:
A. Enable Full Extended Logging
- click on the right side to access debug information settings
- enable the checkbox for Full Extended Logging
- save the changes
- let the application run for 10 minutes
B. Open Log File Location on the Computer
- click on the blue link on the left to Open Debugging Folder
- from this folder, you will have access to all bug reports of the kDrive application
You can also access logs via these paths:
Linux: /tmp/kDrive-logdir/
macOS: /private/var/folders/h_/5c_k9rr564q0kzqv8rz8_dn80000gn/T/kDrive-logdir
(note that "h_/5c_k9rr564q0kzqv8rz8_dn80000gn"
will be different on your computer)
Windows (copy-paste into file explorer): C:\Users\%USERNAME%\AppData\Local\Temp\kDrive-logdir
(if necessary, enable hidden files and folders in Windows Explorer)
Collecting and Sending this Information
To respond to a support request:
- return to point B above (click on the blue link on the left to Open the Debugging Folder)
- if the files are not large, send them directly by email in response to the ongoing support request thread
- if the files are large, compress them into .zip format
- if they are still large, send the .zip archive to swisstransfer.com to obtain a sharing link that must be provided in the ongoing support request thread
In some cases, you can also proceed as follows:
- left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double left-click on the taskbar on Linux)
- click on the warning icon âš at the top right and click on the warning message
- click on Need help? Generate an archive of application logs to send to our support
- confirm the transmission
- send the code displayed to support