Solve an audio problem on kMeet

This guide helps you solve possible audio problems with kMeet, the ethical video conferencing solution proposed by Infomaniak.

With current security standards, a web browser or application installed on an operating system such as Windows or macOS will have to ask for permission. to access the camera and on the microphone as soon as a video conference begins.
 

Tracks to explore to solve an audio problem

1. ( Re) allow multimedia on computer

By going to the Parameters kMeet (click on the icon ‍ at the top right of the interface) you will (re)enable requests for permissions to access multimedia functions:

1. access to a microphone (choose the device that suits you)
2. access to the camera if there is one

Examples with application kMeet on a computer:

Examples with the online version in your web browser:

You can also check that a padlocks in the address bar of your browser does not block your multimedia access by simply clicking on this lock.

2. Check the multimedia on the device

If you have installed kMeet on iOS

1. Go to Settings > Privacy and Security.
2. Touch a hardware feature, such as "Photo Apparel", "Local Network", Bluetooth or Micro.
3. Check the kMeet settings in the app list.
4. Then go to Settings > Privacy and Security > Security Control.
5. Tap "Manage Shares and Accesss", tap Continue, then follow the on-screen instructions to see if a setting could interfere with kMeet.

If you have installed kMeet on Android

1. On your phone, open the app Parameters.
2. Press Applications.
3. Find kMeet If not, press Show all applications, then select your application.
4. Press Authorization.
5. Press an authorization parameter to edit it, then select Allow.

3. Windows utility for audio issues

1. Try first to access the Windows settings section Confidentiality.
2. Check that accesses are enabled including "Authorize applications to access the camera" and "Choose Microsoft Store applications that can access the camera."
3. Enable "Windows Search", "Camera" and "Application Connector".
4. For the microphone, follow the same steps.

If it still doesn't work:

1. Go to Search ‍ in the taskbar, type Audio troubleshooting utility, then select Search and solve sound reading problems from the results to launch problem-solving utility.
2. Select Next, then select the device you want to solve, then switch to problem solving utility.

4. Joining the current meeting with a different device

If you encounter an audio/video concern during the meeting kMeet, join it from another device.

Were you on the computer? Use your mobile device! Or the other way around...

1. On the current meeting with your problem device, invite a new participant to obtain the link of the meeting:
   
    
2. From a new device, open a Web browser (Chrome, Safari, Firefox, etc.).
3. Enter the link of the meeting (https://kmeet.infomaniak.com/ follow-up of the letters of the meeting link); example:
   
   or proceed with the code of the meeting.

5. Disable WebRTC in Firefox

As a last resort, test Firefox with WebRTC disabled to access your meeting kMeet:

1. Open Firefox.
2. Type in Firefox address bar about:config
3. Find the media.peerconnection.enabled parameter; in order not to search by hand, it is possible to type this parameter in the search box.
4. Put him on the line to false.
5. Access the meeting via a link kmeet.infomaniak.com as described in Chapter 4.