This guide helps you solve any audio issues with kMeet, the ethical video conferencing solution offered by Infomaniak.

Preamble

• With current security standards, a web browser or an application installed on an operating system like Windows or macOS will necessarily ask for your permission to access the camera and the microphone as soon as a video conference begins.

Tips to troubleshoot audio issues

1. (Re)authorize multimedia on computer

By going to the kMeet Settings (click on the icon ‍ at the top right of the interface) you will (re)activate the requests for permission to access multimedia functions:

1. access to a microphone (choose the device that suits you)
2. access to the camera if available

Examples with the kMeet application on computer:

Examples with the web version in your browser:

You can also check that a lock in your browser's address bar is not blocking your multimedia access by simply clicking on this lock.

2. Check multimedia on mobile device

If you have installed kMeet on iOS:

1. Go to Settings > Privacy & Security.
2. Tap on a hardware feature, such as 'Camera', 'Local Network', Bluetooth or 'Microphone'.
3. Check the settings related to kMeet in the list of apps.
4. Then, depending on your OS, go to Settings > Privacy and security > Security control.
5. Tap 'Manage shares and access', tap Continue, then follow the on-screen instructions to see if any setting might interfere with kMeet.

If you have installed kMeet on Android:

1. On your phone, open the Settings.
2. Tap on Apps.
3. Find kMeet or tap Show all apps, then select your application.
4. Tap on Permissions.
5. Tap on a permission setting to change it, then select Allow.

3. Windows Troubleshooter for audio issues

1. First, try accessing the Windows settings section Privacy.
2. Make sure the following access permissions are enabled: "Allow apps to access the camera" and “Choose which Microsoft Store apps can access the camera”.
3. Enable 'Windows Search', 'Camera' and 'App Connector'.
4. For the microphone, follow the same steps.

If that still doesn't work:

1. Go to Search ‍ in the taskbar, type Audio Troubleshooter, then select Find and fix problems playing sound from the results to launch the troubleshooter.
2. Select Next, then select the device you want to troubleshoot, and proceed to the troubleshooter.

4. Join the ongoing meeting with a different device

If you encounter any audio/video issues during a kMeet meeting, join it from a different device. Were you on a **computer**? Use your **mobile device**! Or vice versa…

1. On the ongoing meeting with the device that is causing issues, invite a new participant to get the meeting link:
   
    
2. From a new device, open a web browser (Chrome, Safari, Firefox, etc.).
3. Enter the meeting link (https://kmeet.infomaniak.com/ followed by the meeting link letters); example:
   
   or proceed using the code of the meeting.

5. Disable WebRTC in Firefox

As a last resort, test Firefox with WebRTC disabled to access your kMeet meeting:

1. Open Firefox.
2. Type in the Firefox address bar about:config
3. Find the parameter media.peerconnection.enabled; to avoid manual searching, you can type this parameter in the search box.
4. Set it to “false”.
5. Access the meeting via a link kmeet.infomaniak.com as indicated in chapter 4 above.