This guide explains how to change the location of certain folders present in the directory structure of your email address.

Introduction

• The folder structure of a classic mailbox can contain certain special folders, such as the one that stores emails…
  • … once they have been sent (= "Sent messages" or "Messages envoyés").
  • … for a few days before their final deletion (= "Trash" or "Corbeille").
• Everything is already set up so that by default it is synchronized across the various email interfaces around the globe.
• If you wish to make adjustments for various reasons, sometimes linguistic, then refer to the guide below to modify these special folders:
  • drafts
  • sent messages
  • trash
  • archives
• This notably allows you to customize the synchronization of these folders with IMAP clients such as Outlook, Mail iOS, Thunderbird, Spark, etc.
• Note that this does not change the retention period for emails placed in some of these special folders.

Access from the Infomaniak Web Mail app

Prerequisites

• Have a valid access to the Web Mail Infomaniak app (online service mail.infomaniak.com) to which the email address is attached.
• Having permission to edit special folders: if you had been invited to Mail to manage your address, it is possible that the Service Mail manager has removed this right from their admin account.

To modify these special folders:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the email address in question from the dropdown menu on the left sidebar.
4. Click on Folders:
   

Access from the Mail Service

To access this option from a Mail service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address concerned in the table that appears.
4. Click on the Folders tab:
   

Configure the special folders

Select the folders you want to store your drafts, archives, sent messages, and trash by default by clicking on the area to the right of each item:

This will display the list of folders already present in the tree structure of your email (if necessary, create the desired folder in advance from Mail or an IMAP software).

To modify the default folders for spam and advertising messages & social network notifications, you need to do it directly from the Spam Filter and Advertising Filter sections.

Alternative solutions for…

Some software/email clients also allow you to change the location of special folders. Refer to your application's official documentation if needed. The following links are provided for information:

… Mozilla Thunderbird

Refer to this other guide if you are looking for information on assigning specific folders (such as Trash, Drafts, Sent Mail) to the IMAP account and synchronizing them with Infomaniak.

… Microsoft Outlook 2013

Refer to this unofficial guide if you are looking for information on how using the IMAP protocol in the application can lead to a configuration where messages are stored locally only and not synchronized with the server, which contradicts the main goal of IMAP to maintain consistency across devices.

… Microsoft Outlook 2021

Refer to this unofficial guide if you are looking for information on how to save sent emails in the "Sent" folder rather than "Sent Items" in the application.

… Apple iOS

Refer to this unofficial guide if you are looking for information on how to configure the sent, drafts, and deleted mail folders on an iPhone to be synchronized with the mail server, by accessing the advanced settings of the Mail application and selecting the corresponding folders on the IMAP server.