This guide explains how to change the location of certain folders that are automatically present in the structure of your Infomaniak email address.

Introduction

• The structure of a standard mailbox may contain certain special folders, such as the one that stores emails…
  • after they have been sent (= "Sent messages").
  • … for a few days before they are permanently deleted (= "Trash").
• Everything is already configured so that, by default, this is synchronized across the various email interfaces around the world.
• If you wish to make adjustments for various reasons, sometimes linguistic ones, then please refer to the guide below to modify these special folders:
  • drafts
  • sent messages
  • trash
  • archives
• This allows you, in particular, to customize the synchronization of these folders with IMAP clients such as Outlook, Mail iOS, Thunderbird, Spark, etc.
• Please note that this does not change the retention period for emails placed in some of these special folders.

Access from the Infomaniak Web Mail app

Prerequisites

• You must have valid access to the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail) to which the email address is linked.
• You must have permission to edit special folders: it is possible that the Mail Service manager has removed this right from their admin account:
  

To edit these special folders:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the email address concerned in the drop-down menu on the left-hand menu.
4. Click on Folders:
   

Access from the Mail Service

To access this option from a Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned in the table that appears:
   
4. Click on the Folders tab/menu:
   

Configuring special folders

Select the desired folders to store your drafts, archives, sent messages, and trash by default by clicking on the area to the right of each item:

This will display the list of folders already present in your email's folder structure.

• If necessary, create the desired folder beforehand from Mail or an IMAP software:
  

To modify the default folders for spam and advertising messages & social network notifications, you must do so directly from the Spam Filter and Advertising Filter sections:

Alternative solutions for…

Some email software/clients also allow you to change the location of special folders. Consult the official documentation of your application if needed. The following links are provided for informational purposes:

… Mozilla Thunderbird

Refer to this other official guide if you are looking for information on assigning specific folders (such as Trash, Drafts, Sent Items) to the IMAP account and synchronizing them with Infomaniak.

… Microsoft Outlook 2013

Refer to this other unofficial guide if you are looking for information on how using the IMAP protocol in the application can lead to a configuration where messages are stored only locally and not synchronized with the server, which contradicts the main purpose of IMAP, which is to maintain consistency between devices.

… Microsoft Outlook 2021

Refer to this other unofficial guide if you are looking for information on how to save sent emails in the "Sent" folder rather than "Sent Items" in the application.

… Apple iOS

Refer to this other unofficial guide if you are looking for information on how to configure the sent, drafts, and deleted messages folders on an iPhone so that they are synchronized with the mail server, by accessing the advanced settings of the Mail application and selecting the corresponding folders on the IMAP server.