This guide explains how the credit system for the Newsletter works.

Credits for sending newsletters

In general, 1 credit = 1 newsletter sent to 1 subscriber.

There are two types of credits:

1. the credits offered with each of your Infomaniak products (not carried over to the following months if not used)
2. the purchased credits (unlimited lifespan)

1. Getting free credits

Regarding the operation of credits, it is important to note that free credits only begin to be used when the total account balance matches the number of free credits.

In other words, as long as your balance is higher than the free credits, your purchased credits will be used first. Once you reach the threshold of free credits, these will then be debited.

Here is an example of how free credits work:

A client benefits from 3000 free monthly credits. These free credits are automatically renewed at the end of the month, provided that the credit balance is less than 3000. For example, if the client has 1500 credits at the end of the month, an additional 1500 credits will be added to bring the balance back to 3000 credits at the beginning of the month.

However, if he has more than 3000 credits (for example 10000 credits following the purchase of a credit pack), no additional free credits will be added as long as your balance remains above 3000 credits.

2. View and purchase credits

To access the page for free and paid credits:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the domain name assigned to the relevant product.
3. Click on Credits in the left sidebar.
4. You can go to the credit purchase page and get more details by clicking the blue Get Credits button:
   
5. You can purchase Newsletter credits by clicking the Order credits button, or:
   1. click Details to view the credits earned from the rest of your products
   2. click the blue button to see the credits that the rest of your products generate