Knowledge base

This guide explains how to transfer an Infomaniak product from one client account to another.

Generating the transfer link for the product to be transferred

1. Open this page with the login details for the account that contains the product(s) to be transferred (this will only function if you are in the right client account, connected with a user who has sufficient administrative rights)
   
2. Click Transfer products
3. Tick the product(s) to be transferred
4. Read and accept the Terms and conditions
5. Click Transfer
6. Copy the transfer link or send it to the email address of your choice

Importing the product into the chosen account

Open the link you have copied or from the email with the login details of the client account

1. If necessary, choose the destination account using the drop-down menu
2. Read and accept the Terms and conditions
3. Click Receive products (if the button is not clickable, make sure you have selected the destination account)