This guide explains how to transfer an Infomaniak product from one Organization to another.

Introduction

• You can move almost all products subscribed to with Infomaniak to a different Infomaniak Manager interface than the one the product is currently on; this is therefore an internal transfer, from Organization to Organization.
  • kSuite cannot be transferred.
• Users who currently have access to the selected products will not be transferred (and may therefore no longer have access to the products).
  • Regarding kDrive: users who currently have access to kDrive will be integrated into the new Organization.
  • They will retain their access and their kDrive permissions, but any management rights they may have had on the product itself will be lost.
  • Groups (formerly "work teams") are also not moved, and any rights managed via Groups will also be lost.
• If your user has access to multiple Organizations, it is even easier to move the product of your choice to one of them.
• The invoices for the selected products will not be transferred.
• This operation will not cause any interruption.

Generate a transfer link

Prerequisites

• You must be at least an Administrator of the Organization (❓: help).

To transfer a product:

1. Click here to access the product transfer management section in your Infomaniak Manager (❓: help).
2. Click on the Transfer products button:
   
3. Check the box next to the product(s) you want to move:
   
4. Read and accept the terms and conditions.
5. Click on the Transfer button:
   
6. Read and acknowledge any warnings:
   

The transfer has started. You can now, optionally:

1. Copy the transfer link…
2. or send it to the email address of your choice…
3. or directly select one of the Organizations to which your user is linked, and the selected product will be transferred there:
   

At any time, you can return to the product transfer page to find the options listed above:

Please refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a product transfer has been initiated by a user…

1. Access the organization that will receive the product

• Click here to access the Infomaniak Manager.The organization that will receive the product(s)(❓: help).
  • The user specified when logging into the Infomaniak account must have administrative rights (❓: help).
  • If necessary, you can create a new Organization to receive products (❓: help).

2. Execute the link obtained

• Click on the link obtained in the first step above.
  • You can also simply paste it into a browser while logged into the appropriate Infomaniak account.
• 

3. Confirm the product transfer

• If necessary, select the destination Organization using the drop-down menu.
• Read and accept the terms and conditions.
• Click on the Receive product button (if the button is not clickable, make sure you have selected the Organization):
  

View your current or completed transfers at any time by clicking the icon at the bottom of the left-hand menu.Manager Infomaniak: