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Update a discussion list
This guide is intended for users of the Infomaniak Mailing List service, following the introduction of a new management system. You will discover the main developments, improved management for subscribers, and enhanced moderation options.
Preamble
- If you already have a functional discussion list, it will remain so. Do not use
sympa@domain.xyz
as before (except for message moderations still in progress). - Subscribers and moderators are retained, but only the latter are informed about the migration.
- Any subscription forms (html code) that may have been offered and integrated on various pages must be regenerated and reintegrated to function (see the Forms chapter below).
- The possibility to use the tool on a domain where this service did not exist yet will be offered at a later time.
Access the discussion list
The access path is not modified, the discussion list tool remains accessible within your Mail Service:
- Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
- Click directly on the domain name assigned to the relevant product.
- Click on Mailing List in the left sidebar:
Discover the changes made
Creation and configuration of the discussion list
To create a new discussion list:
- Click on the Start button …
- … or on the button above your existing lists:
Otherwise:
- Edit an existing list by clicking on its name:
- Click on its Configuration tab:
The parameters necessary for the proper functioning of the system are as follows:
- A discussion list always revolves around an email address that should not yet exist in the Mail Service of the relevant domain (and which cannot be created or modified thereafter).
- You can give a name to the list to identify it more easily if you have several or if the email address is not sufficiently explicit.
- You can also add an additional description.
- As before, you must determine the email address(es) that will be moderators (= highest permission on the list).
- You can now set a language for your mailing list.
- The setting of “who can subscribe to the list” is modified:
- Previously, it was possible to refuse any new subscription:
- Now it is possible to specify that the user will have to confirm their own subscription (in addition to a moderator).
- Previously, it was possible to refuse any new subscription:
- The setting of “who can write to the list” remains the same:
- You can still use the service as a one-way tool, for example, for information dissemination, or as a two-way tool, for information exchange, discussion, including with non-members (with moderation)...
Click on Advanced Options.
- As before, it is possible to configure where responses should be sent…
- … to the sender with the sender's email address visible
- … to the list (everyone receives) with the sender's email address visible
- … to the list as coming from the list's email address itself
- Allows you to limit the size of emails sent via the discussion list (especially in case of attachment).
- Allows you to customize a message that will be automatically sent to an email address upon subscription to the list.
- Allows you to customize a message that will be automatically sent to an email address upon unsubscribing from the list.
- Click on the button to save.
Registration (according to the parameters defined in point 6 above)
- Subscribers can sign up by sending a message to the email address in the form “list-name-join@list-domain”.
- They can also be manually subscribed by the moderator via the interface and in this case, receive a notification email whose content can be customized.
- If the subscription made by a subscriber must be validated by a moderator, the latter receives an email:
- The moderator approves the request by clicking on the link of type “
mailto:
” which generates a new message that can be sent to the email address in the form “nom-de-la-liste-request@domaine-de-la-liste” with the subject “accept adresse-mail-abonné” and in the body of the message the line “Approved: mot-de-passe-de-la-liste”, optionally adding a linestop
to prevent the execution of other scripts, for example in the case where there is a signature.
- The moderator approves the request by clicking on the link of type “
- If the subscription made by a subscriber must be validated by the subscriber himself, the latter receives an email to which he must respond (by clicking on the link to create a new reply email and pre-filled):
- And in this case, the moderator receives the request at a second time, after validation by the subscriber, and he must respond to it to validate the subscription (the easiest is always to click on the link):
- And in this case, the moderator receives the request at a second time, after validation by the subscriber, and he must respond to it to validate the subscription (the easiest is always to click on the link):
Unsubscription
- Subscribers can unsubscribe by sending a message to the email address in the form “list-name-leave@list-domain”.
- When unsubscribing, a confirmation request message is sent to the user.
- The user approves the request (always by clicking on the link of type “
mailto:
” which generates a new message that can be sent to the email address in the form “nom-de-la-liste-request@domaine-de-la-liste” with the subject specified in the confirmation email and an empty message body).
- The user approves the request (always by clicking on the link of type “
Sending / receiving messages
- The
reply-to
andfrom
parameters remain similar to the previous system (see point 9 above). - A footer is automatically added to each message sent via the mailing list:
Message moderation
- To reject a message, the moderator must click on the link of type “
mailto:
” which generates a new message that can be sent to the email address in the formnom-de-la-liste-request@domaine-de-la-liste
. - When a moderator is also a member of the list, they do not receive the messages they send themselves, but they obviously receive those sent by other moderators.
Existing forms (subscription/unsubscription)
- Once Infomaniak has migrated your discussion list service, the subscription/unsubscription forms must be regenerated and updated on external sites, this with a new mandatory redirection URL:
- In case of an error while using the form, an error page may display the email address “moderation-owner@domaine-de-la-liste” allowing you to contact the moderators.
- A user already subscribed to the list can sign up multiple times without any particular message being displayed.
- The new system does not take into account the names of subscribers; example of the subscription form code visible above inserted within an HTML block on Site Creator:
- However, each subscriber can create a Mail signature and choose their name when sending an email.
Error management
- The system no longer displays a specific error code for incorrect addresses as it used to:
… but now indicates the number of errors encountered by an address and the date:
Link to this FAQ: