This guide explains how to modify the details linked to a domain name, i.e., the “WHOIS” details of the owner / holder / administrator.

Preamble

• Domain names have a unique feature: each has an owner whose details are specific to the domain itself, independent of the user account managing the product with the host or registry.
• These details related to the domain name are called WHOIS details and indicate information such as first name, last name, postal address, email address, etc.
• They have no connection with the Infomaniak user account details.
• They can be viewed online using WHOIS services (whois.infomaniak.com or whois.nic.swiss for example) and additional private coordinates sometimes exist upstream.
• This information outside of the public WHOIS is never visible and/or communicated by Infomaniak without prior authentication!
• They will always be considered valid in case of a dispute regarding the ownership of a domain name, it is therefore important to keep this information up to date even if you activate Domain Privacy to mask this information.
• Any modification of WHOIS coordinates must be validated by the current contact. The latter will receive an email with a validation link valid for two days to validate the changes. The change will not be made if all actions are not completed entirely and before the deadline expires!
• Depending on the extension of the domain in question, these operations may incur fees.

Manage WHOIS information

To access your domain names:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the **name** assigned to the product in question.
3. Click on WHOIS Information in the left sidebar:
   

Then, several options are available under Domain Owner:

• Click on the Edit button to edit the language (of certain emails) as well as the postal and telephone coordinates without delay.
  
• Click on the Change Owner button to modify other elements, but you will need to obtain the agreement of both parties before applying:
  
  • Choose an existing contact record (this may be the case if you own other domain names)…
  • … or click the Add button to create a completely new contact record.

You can also do this for multiple domains at once: a contact record can be linked to several domains; therefore, modifying a record will automatically update all domains with the same WHOIS contact.