This guide explains how to modify the coordinates associated with a domain name, that is, the “WHOIS” coordinates of the owner / holder / manager.

Preamble

• The particularity of domain names is that they all have an owner whose coordinates are specific to the domain itself, independent of the user account that manages the product with the host or the registry.
• These coordinates associated with the domain name are called WHOIS coordinates and indicate details such as first name, last name, postal address, email address, etc.
• They have no connection with the Infomaniak user account coordinates.
• They can be consulted online through WHOIS services (whois.infomaniak.com or whois.nic.swiss for example) and additional private coordinates sometimes exist upstream.
• This information outside of the public WHOIS is never visible and/or communicated by Infomaniak without prior authentication!
• They will always prevail in the event of a dispute regarding the ownership of a domain name, it is therefore important to keep this information up to date even if you activate Domain Privacy to hide this information.
• Any modification of WHOIS coordinates must be validated by the current contact. The latter will receive an email with a validation link valid for two days to validate the changes. The change will not be made if all actions are not fully completed and before the deadline expires!
• Depending on the extension of the domain concerned, these operations may involve fees.
• Also be aware of the guides concerning specific extensions such as the .es or the .se …

Manage WHOIS information

To access your domain names:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on WHOIS Information in the left sidebar:
   

Next, several options are available to you under Domain Owner:

• Click the Edit button to edit the language (for certain emails) as well as the postal and telephone contact details without delay.
  
• Click the Change Owner button to modify other elements but with the necessity of obtaining the agreement of both parties before application:
  
  • Choose another contact card that already exists (this may be the case if you own other domain names)…
  • … or click the Add button to create an entirely new contact card.

You can also do this for multiple domains at once: a contact card can be linked to multiple domains; modifying a card will therefore automatically apply to all domains with the same WHOIS contact.