This guide explains how to link your Shopify site to the Mail Service managed by Infomaniak.

Preamble

• If your domain name is managed by Infomaniak, you can configure it so that only web traffic points to Shopify (refer to this other guide for more information).
• If your domain name is managed by Shopify or a third-party service, with Shopify DNS, you must specify to Shopify that the email is managed by Infomaniak, by specifying 3 technical elements:
  1. the MX Infomaniak
  2. the SPF Infomaniak v=spf1 include:spf.infomaniak.ch -all
  3. the DKIM Infomaniak
• If needed, call the technical service of the provider in question so that they can help you implement the information specified here.

1. Paste the Infomaniak MX

To ensure that email works and that mail traffic is properly directed, the MX Infomaniak must be listed in your Shopify account:

• Refer to this other guide for the steps to follow.
• Confirm the changes.
  • Any DNS addition or modification may take up to 48 hours to propagate.

2. Paste the Infomaniak SPF using a TXT record

SPF is a verification method that ensures an email is genuinely sent by the claimed sender, helping to combat spam and fraudulent emails:

• It is imperative, on your Shopify interface, to add the Infomaniak SPF v=spf1 include:spf.infomaniak.ch -all.
• To do this, follow the detailed steps in this other guide.
  • Any DNS addition or modification can take up to 48 hours to propagate.

3. Resolve a DKIM issue

Also check for the presence of a DKIM if sending issues persist.

Unfortunately, it seems that Shopify is not updating according to current standards regarding DKIM entries, which prevents you from configuring the entry provided by Infomaniak. According to these messages, Shopify's customer service has been aware of this issue for several months. If your domain name or its DNS zone is with them, it is recommended to transfer it to Infomaniak.