This guide explains how to view your monthly statements (as part of the Infomaniak ticketing system), print the corresponding accounting documents, configure your bank account to receive your payments, and, if necessary, request an exceptional advance.

Preamble

• The Infomaniak ticketing system generates a statement at the beginning of each month, summarizing the online sales of the previous month.
• This statement takes into account all sales made, minus the applicable commissions.
• The net amount is then automatically transferred to your bank account during the first week of the month, regardless of the status of the event.

Add and select a bank account

Before any payment, you must indicate a bank account from the "Infomaniak Collections" menu in the "Accounting" section of your ticketing system…

Once the account is added, you must select it at the top of the page in the “Settings” dropdown menu.

View and print a statement

To view or download a monthly statement in PDF format:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Accounting in the left sidebar menu.
4. In the Reversed and archived collections section, select the desired statement (global or detailed).
5. Click to print or download the PDF.

Request an advance

If necessary, you can request an advance, up to once a week and until the 25th of the month:

• Processing is done within 48 business hours.
• An administrative deduction of 5.- is applied.
• Down payment requests are suspended 5 days before the end of the month.