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Restoring deleted email

You can restore free of charge the contents of an email account to a previous state within the last 6 or 7 days (we keep 7 backups, 7 "snapshots" of the mailbox). Please note that the recovery does not include the calendar or the address book.

You will not lose any messages that arrive between the time of backup and the time you request it. Only those messages that no longer exist when you make your request will be returned to their original location.

Be careful, some settings related to your email address will also be restored if they have changed in the meantime, especially the "auto-reply" and "redirect" sections.

Restoring via Mail hosting

Open the Manager (manager.infomaniak.com)
Go to Mail Hosting
If necessary, click the hosting/domain name concerned
If it concerns a deleted address, you must create it again with the exact name (https://www.infomaniak.com/1993)
Click the email address concerned
Click Restore in the left sidebar

Restoring via WorkSpace

Open your WorkSpace (workspace.infomaniak.com)
Click the icon at the top right
Choose Email addresses
Click theicon to the right of the email concerned, then select Restore email
Select a Restore date (only during the last 7 days)
Click the blue button to Restore deleted email

Find out more

If you usually retrieve your incoming mail using the POP/POP3 protocol, you will not be able to restore everything since the backup is only carried out once a day. It therefore only saves the messages that were present at the time of the backup procedure, but not those which have already been retrieved nor the sent messages folder. You should therefore prefer the IMAP protocol in your email software.

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