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Email Service: restore deleted emails
This guide explains how to retrieve, free of charge, the content of an electronic mailbox from one of the past 6 or 7 days (we store 7 back-ups, 7 "snap shots" of the mailbox). Please note: restoration does not include either the diary or the address book.
How it works:
- Only messages that no longer exit when you request restoration will be returned to their original location. All the messages received during this 7-day back-up period will be kept
- Please note, certain settings linked to your email address will also be restored if they have changed in the meantime, in particular the "autoresponder" and "forwarding” parts.
Warning: if you usually check your inbox using the POP/POP3 protocol, you will not be able to restore everything as the back-up occurs once a day; it only stores messages which were present at the time of the back-up, but not those already collected or the messages sent folder. In the future, you should therefore favour the IMAP protocol in your webmail software.
Prerequisites:
- Have administrator or legal manager rights on the email address account
- Ensure that the emails to be restored are less than 7 days old
Restore via the Email Service
- Connect to your Infomaniak space (manager.infomaniak.com)
- Go to
Email Service
- Click on the Email Service / domain name concerned
- Select the relevant address in the list of email addresses
- Click on the Actions on the address button at the top right, then select Restore emails
- Select a Restoration date (only during the past 7 days), then click on Restore emails
- Once the restoration process is complete, you will receive an information email
Specific case: if you restore the emails of a deleted address, you will first need to recreate it with its precise designation.
Restore via Infomaniak Mail
- Open Infomaniak Mail (mail.infomaniak.com)
- In the left-hand side menu, click on Advanced actions, then select Restore
- Select a Restoration date (only during the past 7 days), then click on Restore emails
- Once the restoration process is complete, you will receive an information email
Find out more
- Email Service: startup guide
- Startup guide: configure your emails, contacts and diaries on your devices