Knowledge base

This guide explains how to retrieve, free of charge, the content of an electronic mailbox from one of the past 6 or 7 days (we store 7 back-ups, 7 "snap shots" of the mailbox). Please note: restoration does not include either the diary or the address book.

How it works:

• Only messages that no longer exit when you request restoration will be returned to their original location. All the messages received during this 7-day back-up period will be kept
• Please note, certain settings linked to your email address will also be restored if they have changed in the meantime, in particular the "autoresponder" and "forwarding” parts.

Prerequisites:

• Have administrator or legal manager rights on the email address account
• Ensure that the emails to be restored are less than 7 days old

Restore via the Email Service

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service / domain name concerned
4. Select the relevant address in the list of email addresses
5. Click on the Actions on the address button at the top right, then select Restore emails
6. Select a Restoration date (only during the past 7 days), then click on Restore emails
7. Once the restoration process is complete, you will receive an information email

Restore via Infomaniak Mail

1. Open Infomaniak Mail (mail.infomaniak.com)
2. In the left-hand side menu, click on Advanced actions, then select Restore
   
   
   
   
3. Select a Restoration date (only during the past 7 days), then click on Restore emails
4. Once the restoration process is complete, you will receive an information email

Find out more

• Email Service: startup guide
• Startup guide: configure your emails, contacts and diaries on your devices