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Report a Phishing Email from the Web Mail Infomaniak App
This guide explains how to report a phishing attempt (Phishing, Fishing, Filoutage...) of which you may be a victim.
Preamble
- Phishing is an attempt at fraud and scam, aiming to obtain sensitive information fraudulently.
- Generally, the victim receives in their inbox a message appearing to come from Infomaniak, their bank, or a trusted organization, indicating that a problem has occurred on their account or in their daily life:
- The goal of this identity theft is generally for the user to voluntarily go to a page and communicate private information that will then be exploited for various purposes, mainly financial.
If you find an email of this type in your inbox, you have the possibility to act (see below) so that these messages decrease and eventually disappear from the messaging systems.
Report a Phishing Email
Prerequisites
- Check that the spam filter is active.
- For added security, enable the mention of external mail.
Then:
- Click here to access the Infomaniak Mail Web App (online service ksuite.infomaniak.com/mail).
- Open the phishing message
- Click on the action menu ⋮ on the right.
- From the menu that appears, select
Report as phishing :
- Confirm sending for processing.
- Delete the email
As soon as you click on Report as phishing, an email is automatically sent to Infomaniak with all the information necessary to process the scam report.
In case of a more serious problem (when the message is sent directly to you by an acquaintance or contact without it being a mass mailing) it is recommended to contact an organization such as for example www.report.ncsc.admin.ch.