This guide explains how to manage the files of a Web Hosting with an FTP software/client.

Preamble

• To easily and quickly manage the files of your web hosting without having to install an application or enter FTP credentials, use Web FTP from your Infomaniak Manager (it notably allows CHOWN and compression/decompression of zip files).
• Regarding the protocols supported by Infomaniak (FTP, SFTP, etc.) depending on your hosting plan (Starter, Node.js, etc.), refer to this other guide.

Parameters to provide for FTP software

Prerequisites

• Create a account FTP/SSH.
• Install an FTP software/client like Filezilla, Cyberduck, Commander One, Transmit, etc.

Regardless of your FTP software/client, the three essential parameters for configuring FTP access are always:

1. Hostname: FTP server address
2. Username: FTP account name
3. password: the one for the FTP account
   
    
   • The port number is usually left at its default setting.
   • The connection type and mode is usually left at its default setting.
   • If a limit on the number of simultaneous connections is offered, it is recommended to activate it.

Get the connection information for the hosting

You will find all the information on your Infomaniak Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on FTP (or FTP / SSH) in the left sidebar
   

1. FTP Host Name

The hostname to use in your FTP software/client is specified at the top of the page obtained in step 3 above and an icon allows you to copy the address to the clipboard.

Starter Offer - Basic Web Page

If the indicated domain is not functional (for example, it does not point to the IP address of the hosting) then use the IP address as the host name, in the form 123.45.678.123 (refer to this other guide).

Web hosting

Use the host name in the form xyzb.ftp.infomaniak.com for example.

2. FTP username

The username is the name of the account to create on your Manager: xyzb_abcdefg for example.

3. FTP user password

The FTP user password is set by the creator of the FTP account. If you forget it, edit the FTP account by clicking on it and set a new password.

Once the connection is established…

When you enter the three required parameters, your FTP application should display the directory structure of your hosting:

This guide explains how to install a new WordPress site with WordPress & Apps Infomaniak included in the offersWeb hosting paid.

Install WordPress Infomaniak…

... while creating a new site on hosting

In order to access the Web Hosting and add a new site by installing WordPress at the same time:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the button to add a site:
   
4. Choose to install WordPress.
5. Click the Next button:
   
6. Click on the button to use a domain name already present in your Organization (or on the other button if you need to first order a new domain).
7. Select the domain name from your already acquired domains (advanced options include choosing a custom location on the hosting server, and an earlier version of PHP).
8. Click the Next button:
   
9. Wait for a few minutes to create the site on the accommodation.
10. Enter the requested information, it will serve you to connect in the WordPress dashboard (it is possible to modify this information at any time after installation).
11. Click the Next button:
    
12. Enter the information about your site (it is possible to modify this information at any time after installation).
13. Click the Next button:
    
14. Choose between the Divi theme and the official theme of the most recent WordPress version (it is possible to modify this information at any time after installation).
15. Click Next.
16. Choose whether to install two Premium extensions offered with your subscription: Monarch and Bloom.
17. Click Next.
18. Confirm the installation from the summary page.
19. You can then log in to the WordPress dashboard or go back to the management of the Infomaniak website.

... on an existing and empty site

In order to access the existing blank site on the hosting and to install WordPress:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the button to add an application:
   
4. Choose to install WordPress:
   
5. At the bottom, click the Next button.
6. Enter the requested information, it will serve you to connect in the WordPress dashboard (it is possible to modify this information at any time after installation).
7. Click the Next button:
   
8. Enter the information about your site (it is possible to modify this information at any time after installation).
9. Click the Next button:
   
10. Choose between the Divi theme and the official theme of the most recent WordPress version (it is possible to modify this information at any time after installation).
11. Click Next.
12. Choose whether to install two Premium extensions offered with your subscription: Monarch and Bloom.
13. Click Next.
14. Confirm the installation from the summary page.
15. You can then log in to the WordPress dashboard or go back to the management of the Infomaniak website.

Uninstall WordPress Infomaniak...

... while deleting the hosting website (and keeping WordPress data or not)

In order to access the Web Hosting and remove the website:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the action menu to the right of the item.
4. Click Unlink the site:
   
5. Choose if you want to erase everything or keep the WordPress data on the hosting server.
6. Confirm deletion:
   
    

... keeping the site on the accommodation

In order to access Web Hosting and uninstall WordPress:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the action menu to the right of the application.
4. Click Remove Application:
   
5. Confirm the deletion.
6. Click Uninstall to remove WordPress:
   

Read more

• See all WordPress FAQs
• Install a free SSL certificate
• Install another web application

This guide concerns the support of secure hashing functions (notably SHA-256) by Infomaniak servers, as well as the emphasis on the security of SSL/TLS certificates using CSR generated with SHA-256.

SHA-256 hashing algorithm

The cryptographic hash function SHA-1 is compatible and Infomaniak servers also support the SHA-256 function, which is useful for Paypal and SaferPay (SIX).

The CSR (certificate signing requests) are in SHA-256 and not in SHA-1.

This guide explains how to suspend the administrative management of a product so that no user of the Organization can use it within the Manager Infomaniak. Upon request, it is also possible to block a user of your Organization, without deleting them.

Preamble

• By blocking the management of a product:
  • Only administrators and the legal representative will be able to unlock it.
  • Users with limited rights (collaborators and clients) who have access to this product will no longer be able to manage it.
• An email is sent to the users of the Organization.

Block a product

Prerequisites

• Be an administrator or legal representative (users with limited rights (collaborators and clients) who have access to this product will not be able to do this).

To block or unblock certain products for the entire organization:

1. Click here to access product management on the Infomaniak Manager (need help?).
2. Access the service you want to block.
3. Click on Manage on the dashboard of the relevant product.
4. Click on Block product management:
   

Suspend emails

A Service Mail cannot be blocked in the way indicated above but it can be put into maintenance.

Prerequisites

• To be an administrator or legal representative (users with limited rights (collaborators and clients) having access to this product will not be able to do it).

To suspend email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on Manage.
3. Click on Enable maintenance.
4. Confirm by clicking the red button to suspend the use of the addresses (reception is not interrupted but consultation is impossible):
   

Block a user from the Organization

To quickly block a user from the Organization in case of a security incident, contact Infomaniak support by authenticating (with the support code for example) and by justifying your request.

Thus, the main critical services, such as the Manager, the kDrive Web app and the Web Mail app will be inaccessible. Depending on the situation, also refer to these links to block other services like messaging (IMAP / SMTP) or Web services.

To avoid blocking the user yourself but instead guide them through a procedure to secure their account, refer to this other guide.

This guide explains how to link a domain name to an Web Hosting Infomaniak.

Where is your domain name registered?…

… At Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Refer to this other guide to check and correct any potential configuration errors.

… At Infomaniak, Different Organization

If your domain name is registered with Infomaniak but under a different user account or Organization, then:

• Edit its DNS zone by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… At Infomaniak with external DNS

If your domain name uses DNS that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant service provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition or modification may take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

… Elsewhere with external DNS

If your domain name has DNS records that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant service provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying those of Infomaniak (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any potential configuration errors.

… Elsewhere but you bring it back

If your domain name is registered with another registrar and you wish to transfer it to the same location as your Infomaniak website, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any potential configuration errors).
• If the domain name is intended to be an alias for your main site, you must add the alias to your site.

This guide explains how to connect via SSH to a Web Hosting or a Cloud Server.

Connecting via SSH…

… via a web browser

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on FTP / SSH in the left sidebar.
4. Click on the Web SSH button:
   

... via terminal or application

To connect via SSH, use the following commands from a terminal application (command line interface, CLI) on your device, for example:

• Terminal (application already integrated into macOS and Linux)
• PuTTY (Windows)
• Windows 10 SSH Client (help in French / in English)

Enter the following command:

ssh username@server

• username being the username of the FTP account
• server being the host server (for example. xxxx.ftp.infomaniak.com)

To find out which command is available and know the path to use, run the command "whereis":

$ whereis mysql
mysql: /opt/mysql/bin/mysql

This guide explains how to migrate an old Infomaniak hosting (old 60 Go formula) to the current offer.

Preamble

• The new hostings are much more powerful, flexible and secure.
• In any case, your current site remains visible to your visitors during the migration:
  • You decide, within a month, when you want to definitively switch to the version of the website that has been copied or rebuilt on the new servers.
     

Migrate an old hosting to the current offer

Access the legacy Web hosting:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Click on Change Offer:
    
   
    
   • If you do not see the "Change Offer" button, make sure you are logged in with an account that has billing rights.

Then carefully follow the guide adapted to your situation:

1. Keep your current site (recommended)
2. Delete the content of your hosting and create a new site (ideal to start from scratch)
3. Keep your current site and switch to a Cloud Server

This guide explains how to manage the content of a web hosting by accessing the server, notably via the FTP protocol or via command line (CLI) securely thanks to SSH.

Preamble

• To easily and quickly manage the files of your web hosting without having to install an application or enter FTP credentials, use Web FTP from your Infomaniak Manager (it notably allows CHOWN and compression/decompression of zip files).
• When creating a website via Apache/PHP hosting, a FTP/SSH/SFTP user is automatically created; you can create additional FTP accounts:
  • A FTP + SSH account grants the user access to the entire content of a hosting and allows them to manage it via FTP/SFTP and SSH.
  • A FTP account allows restricting a user's access to a folder and its subfolders; if you manage multiple sites on the same hosting, this allows distributing site management among several webmasters, for example.
• However, in the case of a Node.js site, no SSH/SFTP user is automatically created; it is necessary to manually create a user with SSH/SFTP rights to access your Node.js environment.
• Regarding the protocols supported by Infomaniak (FTP, SFTP, etc.) depending on your hosting plan (Starter, Node.js, etc.), refer to this other guide.

Manage FTP accounts and access

To access Websites to manage the FTP part:

1. Click here to access the management of your hosting on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant hosting.
3. Click on FTP / SSH in the left sidebar:
   
   • From this point on, either…
     1. … click the Add button to create a new FTP/SSH account,
     2. … click on the name of the relevant account to change its password,
     3. … delete an account from the action menu ⋮ to the right of the relevant item.

Set up an FTP software/client

With an FTP software/client like Filezilla or CyberDuck, manage files truly via FTP without limits (possibilities of background work, resumption of transfers after disconnection, bandwidth limitation, etc.).

This guide explains how to use the file manager Web FTP which allows you to easily and quickly manage the content of your Web Hosting.

Preamble

• The online service Web FTP / FTP Manager allows you to…
  • … create files.
  • … browse directories.
  • … transfer files smaller than 48 MB* between your computer and the server:
    • to exceed this limit and for background work possibilities, resume transfers after disconnection, bandwidth limitation, etc. use an FTP software/client like Filezilla or CyberDuck!
  • … handle existing files (copy, rename, move, delete, …).
  • … edit and view text, php and html files smaller than 1 MB.
  • … compress and decompress zip files.
• With Web FTP it does not require any special access as long as you have management rights for a hosting service present in the Infomaniak Manager.

Access the server via Web FTP

To quickly access the site's server via FTP or SSH:

1. Click here to access the management of your web hosting on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant hosting.
3. Click on FTP / SSH in the left sidebar.
4. Click on the SSH web or Web FTP buttons available:
   

Multiple file upload

It is not possible to upload folders due to the technology used, which does not support it.

Multiple file selection is however possible, which allows sending a large number of files at once in a previously created folder.

Alternatively, you can consider uploading a zipped folder (.zip) and extracting this archive once on the server, using the same WebFTP tool.

This guide offers solutions for errors of the type “Malicious site! This website has been reported as a malicious site and has been blocked based on your security preferences” ("STOP! This Website Can Harm Your Computer!" in English).‍

Who put this message?

This error message or warning…

• … IS NOT added by Infomaniak.
• … is generated by Google based on its own criteria, using notably https://www.stopbadware.org/.
• … may no longer appear directly because…
  • … you are no longer indexed by Google.
  • … you are using a browser that does not rely on Google's checks.

What to do?

If this does not concern the site you are managing, refer to Google's help on this subject.

If the site is yours, take note of the advice below:

• Check the source code of the published page: there is likely additional code compared to still healthy pages; it could be a malicious iframe or any other inclusion…
• On the page in question, click the button "Why was this site blocked?" and follow the instructions…
• Familiarize yourself with the Google documentation on this topic.
• Monitor the vulnerability detection tool which could resolve the issue in the meantime.