This guide explains how to manage the content of a web hosting by accessing the server, notably via the FTP protocol or via command line (CLI) securely thanks to SSH.

Preamble

• To easily and quickly manage the files of your web hosting without having to install an application or enter FTP credentials, use Web FTP from your Infomaniak Manager (it notably allows CHOWN and compression/decompression of zip files).
• When creating a website via Apache/PHP hosting, a FTP/SSH/SFTP user is automatically created; you can create additional FTP accounts:
  • A FTP + SSH account grants the user access to the entire content of a hosting and allows them to manage it via FTP/SFTP and SSH.
  • A FTP account allows restricting a user's access to a folder and its subfolders; if you manage multiple sites on the same hosting, this allows distributing site management among several webmasters, for example.
• However, in the case of a Node.js site, no SSH/SFTP user is automatically created; it is necessary to manually create a user with SSH/SFTP rights to access your Node.js environment.
• Regarding the protocols supported by Infomaniak (FTP, SFTP, etc.) depending on your hosting plan (Starter, Node.js, etc.), refer to this other guide.

Manage FTP accounts and access

To access Websites to manage the FTP part:

1. Click here to access the management of your hosting on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant hosting.
3. Click on FTP / SSH in the left sidebar:
   
   • From this point on, either…
     1. … click the Add button to create a new FTP/SSH account,
     2. … click on the name of the relevant account to change its password,
     3. … delete an account from the action menu ⋮ to the right of the relevant item.

Set up an FTP software/client

With an FTP software/client like Filezilla or CyberDuck, manage files truly via FTP without limits (possibilities of background work, resumption of transfers after disconnection, bandwidth limitation, etc.).