This guide explains how to create a new device (Cloud backup via S3 Compatible) on Swiss Backup, the independent Swiss cloud backup solution.

Prerequisites

• Order a Swiss Backup space.
• When ordering, have defined the available device quota (minimum 1) under backup type Cloud:
  
• If necessary, increase the device quota according to your needs.

Add a device (for S3 connection)

To access Swiss Backup and set up a new backup:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product:
   
3. Click the blue button Manage my devices (in the Cloud Backup Space section):
   
4. Click the blue button Add a device:
   
5. Choose the backup type/protocol S3.
6. Click the blue Continue button:
   
7. Select the user who will receive the connection information (if necessary, choose a user different from yours and specify the person's details in the following additional step).
8. Click the blue Continue button:
   
9. Give a name to the backup.
10. Define the maximum disk space that this backup space should represent based on the total volume of the subscribed Swiss Backup, increasing the total size if necessary using the blue link.
11. Click on the blue Continue button:
    
12. Click on the blue button to display the connection information :
    
13. This section mentions, among other things, the number representing the location, which is useful for completing certain information that you will need to provide when configuring your backup application.
14. This section provides all the connection information.
15. The password (to be generated using the blue link that will open the assistant in a browser popup or via the link received by email) which includes an "Endpoint", an "Access Key" and a "Secret Key" :
    

And then?

Once the device has been added to the Swiss Backup interface within the Manager Infomaniak, you can configure your chosen application to start your Cloud backups via the protocol mentioned in this guide.

This guide explains how to change the language of the Acronis dashboard as well as the language of the email communications of the Acronis Agent used to back up your devices with Swiss Backup.

Manage Acronis language settings

To change the language displayed by Acronis:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the user icon at the top right.
3. Click on Change language:
   
4. Click on the desired language.

Manage user settings

It is possible to change the language of emails / alerts / notifications for your different clients/users (one of whom might speak English and the other French, for example) - this does not change the language of the interface itself:

This guide explains how to create a new device (Cloud backup via OpenStack Swift) on Swiss Backup, the independent Swiss cloud backup solution.

Prerequisites

• Order a Swiss Backup space.
• When ordering, have defined the available device quota (minimum 1) under backup type Cloud:
  
• If necessary, increase the device quota according to your needs.

Add a device (for OpenStack Swift connection)

To access Swiss Backup and set up a new backup:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product:
   
3. Click the blue button Manage my devices (in the Cloud Backup Space section):
   
4. Click the blue button Add a device:
   
5. Choose the backup type/protocol Swift.
6. Click the blue Continue button:
   
7. Select the user who will receive the connection information (if necessary, choose a user different from yours and specify the person's details in the following additional step).
8. Click the blue Continue button:
   
9. Give a name to the backup.
10. Define the maximum disk space that this backup space should represent based on the total volume of the subscribed Swiss Backup, increasing the total size if necessary using the blue link.
11. Click on the blue Continue button:
    
12. Click on the blue button to display the connection information :
    
13. This section mentions, among other things, the number representing the location, which is useful for completing certain information that you will need to provide when configuring your backup application.
14. This section provides an example of a backup method, facilitated by downloading a configuration profile.
15. This section provides all the connection information.
16. The location or host server name.
17. The password (to be generated using the blue link that will open the assistant in a browser popup or via the link received by email) as well as other additional information, such as the Tenant, for certain backup applications:
    

And then?

Once the device has been added to the Swiss Backup interface within the Infomaniak Manager, you can configure your chosen application to start your Cloud backups via the protocol mentioned in this guide.

This guide details how to manually back up data using the application FileZilla (macOS / Windows / Linux) via the SFTP protocol on Swiss Backup the independent Swiss cloud backup solution.

It is also possible to use Cyberduck (Swift): refer to this other guide.

Prerequisites

• Have a Swiss Backup Infomaniak space with at least one available device quota for a Cloud backup.
• Add 1 device of type Cloud to obtain the SFTP parameters.
• Download and install FileZilla (macOS / Windows / Linux).

Set up FileZilla

To configure a new backup:

1. Fill in the fields according to the information specific to your device (refer to this other guide):
   
   1. Host : sftp.swiss-backup02.infomaniak.com
   2. Username : Swiss Backup device name (e.g., SBI-MS0020)
   3. Password : Password generated via the email received after creating the Swiss Backup device
   4. Port : 22
   5. Click on Connect

FileZilla also allows you to set up connections so that you do not have to re-enter the login credentials:

1. Click on the Site manager icon:
   
2. Click on New site:
   
3. Fill in the fields according to the information specific to your device (refer to this other guide):
   1. Host: sftp.swiss-backup02.infomaniak.com
   2. User: Swiss Backup device name (e.g., SBI-MS0020)
   3. Password: Password generated via the email received after creating the Swiss Backup device.
   4. Port: 22
   5. Click on "Connect".

The SFTP connection is recommended to securely transmit data. It is also possible to use the host connection, for example "ftp.swiss-backup02.infomaniak.com" with port 21. However, data will be transmitted in plain text (unencrypted) over the Internet (not recommended).

This guide explains how to back up a VPS (Virtual Private Server) with Acronis on Swiss Backup the backup solution in an independent Swiss cloud. It describes the prerequisites, the differences between the types of licenses and redirects to useful resources.

Summary of license choices

• Linux:
  • Machine Virtuelle: For VPS or virtualized environments.
  • Linux Server: For standalone, physical or virtual machines without a hypervisor.
• Windows:
  • Workstation: For physical workstations.
  • Server: For physical or virtual machines with advanced roles.
  • Machine Virtuelle: For Windows VMs in a hypervisor environment.

Backing up a VPS on Linux

Differences between license types

• Virtual Machine:
  • For a VPS or a virtual machine hosted in a virtualization environment (e.g., VMware, Hyper-V, Virtuozzo).
  • A license covers the physical host and all the virtual machines it contains.
  • Suitable for Public Cloud Infomaniak environments or hypervisor clusters (each host requires a license).
• Linux Server:
  • For an individual physical or virtual machine running Linux (server operating system).
  • Suitable for standalone, local, or colocation servers.
  • Each license covers an individual physical or virtual machine.

To configure the Linux backup:

• Refer to this guide for complete details.

Backing up a VPS on Windows

Differences between license types

• Workstation:
  • One license per physical machine to be backed up.
  • Limitation: This license does not support Microsoft Exchange Server, SQL Server or Active Directory applications.
• Server:
  • One license per physical or virtual machine running Windows.
  • Supports Microsoft SQL Server, SharePoint and Active Directory.
  • Compatible with virtualization host roles (Hyper-V, VMware ESXi, etc.).
• Virtual Machine:
  • One license per Windows virtual machine in a hypervisor environment.
  • Each cluster host requires a license.

To configure the Windows backup:

• Get acquainted with this guide to get the full details.

This guide details how to manually back up data using the Mountain Duck application (macOS / Windows) via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• Mountain Duck allows file synchronization as an alternative to Dropbox (for this use, Infomaniak also recommends kDrive).
• ⚠️ All the services offered by Infomaniak are compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.). Therefore, if you encounter a problem with third-party software, contact its publisher directly or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Set up Mountain Duck with Swiss Backup

Prerequisites

• Have a Swiss Backup Infomaniak space with at least one available device quota for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.
• Download and install Mountain Duck (macOS / Windows).

To configure a new backup:

1. Open Mountain Duck.
2. Create a New connection.
3. Select the corresponding profile from the list of proposed profiles (according to the information specific to your device — refer to this other guide) or choose more options:
   
4. and search for the corresponding profile:
   ‍
5. Fill in the fields according to the information specific to your device (according to the information specific to your device — refer to this other guide) by combining Project:Domain:Username:
   
6. Click on Connect.
7. Enter the password (see point 4 above):
   
8. Click on Open session.
9. To automatically start Mountain Duck when you log in, check the box Enable item at startup from the General tab of Preferences:
   

This guide details how to back up data from your Web hostings (shared or Server Cloud) using Acronis on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• This is a backup solution that allows you to automate the backup of your files if the backups offered by Infomaniak no longer meet your availability or security needs.
• It is also possible to back up other types of data.
• Backups are typically performed every 24 hours, depending on the Cloud agent's load.
• It is not possible to exclude files from the backup: all files will be backed up, which may generate warnings as some system files are protected and not accessible to the client; this is quite normal and common to all hosts.
• Make your life easier! If needed, **local partners referenced by Infomaniak can handle these procedures**. Launch a **free call for tenders**. They take care of everything, freeing you from technical details.

Creation of the backup space

Prerequisites

• Have a Swiss Backup Infomaniak space with an available device quota (minimum 1) for a Acronis website backup:
  
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Familiarize yourself with the Acronis documentation on this topic: backup / restoration
• Use a Web hosting service.
• Know the information of the FTP+SSH user account:
  
• Know the information of the MyQSL/MariaDB user account, which must have maximum permissions (read/write/admin) on all the databases and tables you wish to back up:
  

To configure the backup of a website with Acronis:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the device addition button to add a device of type Site Web:
   
3. Enter the information regarding the FTP type data:
   1. specify a name/description
   2. specify the FTP host
   3. leave port 22
   4. specify the FTP+SSH username
   5. specify the FTP+SSH account password
4. Click on the Next button:
   
5. Enter the information regarding the MySQL/MariaDB databases:
   1. select the radio button corresponding to SSH
   2. indicate the MySQL/mariaDB host
   3. leave the port 3306
   4. indicate the MySQL/mariaDB username
   5. indicate the password for the MySQL/mariaDB account
6. Click on the Next button (or Skip if there is no data of this type to back up):
   

Back up the website data

Once the backup is configured and created, you will find it under **Sites** in the left sidebar:
Click on the name of your backup to set its recurrence, and start a first copy immediately if necessary.

Access the backed-up files and restore them

Refer to this other guide if you are looking for information about restoring (partially or completely) your data.

This guide details how to obtain the connection and configuration information for Swiss Backup (free backup of type Openstack Swift, S3, SFTP...), the backup solution in an independent Swiss cloud.

It also explains the differences between the passwords at your disposal.

Login information (Cloud backup)

Access the information

To access information about your Openstack Swift, S3, SFTP... backup:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the relevant product:
   
3. Click on the blue button Manage my devices (in the Cloud Backup Space section):
   
4. Click on the name of the relevant object in the displayed table:
   
5. The various pieces of information related to your device are displayed at the bottom of the page...

The various connection details (Swift, S3, etc.)

This information varies depending on the type of device chosen (Swift, SFTP, etc.) but notably includes:

Different passwords

Infomaniak account

To access the management of the Swiss Backup product (Acronis or Cloud storage), you must log in to the Infomaniak Manager: refer to this other guide on the subject.

Cloud Backup - regenerating the connection password

To establish a connection of type Swift / S3 / FTP/SFTP / etc., a password must be generated for the first time when creating a device on the Swiss Backup interface and activating the identifier.

It is not possible to display an already generated password. If you forget it, you must generate a new one:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the blue button Manage my devices (in the Cloud Backup Space section):
   
4. Click on the name of the relevant object in the table that appears:
   
5. Click on Generate a new password or access keys and follow the assistant:
   

Acronis Backup

To establish a connection with Acronis, a password for this type of backup is generated when creating a device on the Swiss Backup interface and activating the identifier. There is also an encryption password.

Prevent accidental or malicious deletion of Acronis backups and improve your compliance by specifying the retention period for deleted data.

You will thus be able to easily recover deleted backups via the Acronis management console.

This guide details how to manually back up data using the MSP360 (formerly CloudBerry Windows) application via the S3 Compatible protocol on Swiss Backup the independent Swiss cloud backup solution.

It is also possible to use FileZilla (SFTP): refer to this other guide.

Prerequisites

• Have a Infomaniak Swiss Backup space with at least one available device quota for a Cloud backup.
• Add 1 Cloud device to get the S3 Compatible parameters.
• Download and install MSP360 (Windows).

Set up MSP360/CloudBerry

To configure a new backup:

1. Click on the CloudBerry icon in the top left corner.
2. Select Add Storage Account:
   
3. Select S3 compatible:
   
4. Fill in the fields according to the information specific to your device (refer to this other guide):
   
   • Display name= choose a name for the storage.
   • AccessKey and SecretKey= the access keys generated from the email received from Infomaniak following the creation of the storage space.
   • Service point= https://s3.swiss-backup02.infomaniak.com
   • Bucket name = default
5. Click on OK.