Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide explains how to create a new device (Cloud backup via S3 Compatible) on Swiss Backup, the independent Swiss cloud backup solution.
Prerequisites
- Order an Infomaniak Swiss Backup space
- when ordering, have defined the available device quota(s) (minimum 1) under backup type Cloud:
- if necessary, increase the device quota according to your needs
Add a device (for S3 connection)
To access Swiss Backup and configure a new free backup:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate, for example, in the left sidebar menu)
- Choose Swiss Backup (universe Cloud Computing)
- Click on the name of the relevant object in the displayed table :
- Click on the blue button Manage my devices (in the Cloud Backup Space section) :
- Click on the blue button Add a device :
- Choose the type / protocol of the free backup FTP/SFTP
- Click on the blue button Continue :
- Choose the user who will receive the login information (if necessary, choose a different user from yourself and provide the contact details for the person in the next additional step)
- Click on the blue button Continue :
- Give a name to the backup
- Set the maximum disk space that this backup space should represent from the total subscribed Swiss Backup volume, increasing if necessary the total size thanks to the blue link
- Click on the blue button Continue :
- Click on the blue button to display the login information :
- This section mentions, among other things, the number representing the location, useful to complete some information that you will have to provide when configuring your backup application
- This section provides all login information
- The password (to be generated using the blue link that will open the wizard in a browser popup or via the link received by email) which includes an "Endpoint", an "Access Key" and a "Secret Key" :
What's next?
Once the device is added to the Swiss Backup interface in the Infomaniak Manager, you can configure the application of your choice to start your Cloud backups via the protocol mentioned in this guide.
This guide explains how to change the language of the Acronis dashboard and the language of email communications from the Acronis Agent used to back up your devices with Swiss Backup.
Manage Acronis Language Settings
To change the language displayed by Acronis:
- Log in to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed
- Click on the user icon at the top right
- Click on Change Language
- Click on the desired language
Manage User-Specific Settings
It is possible to change the language of emails/alerts/notifications for different clients/users (e.g., one in English and the other in French) - this does not change the language of the interface itself:
This guide explains how to create a new device (cloud backup via OpenStack Swift) on Swiss Backup, the independent Swiss cloud backup solution.
Prerequisites
- Order an Infomaniak Swiss Backup space
- when ordering, define the quota of available device(s) (minimum 1) under backup type Cloud:
- if necessary, increase the device quota according to your needs
Add a device (for OpenStack Swift connection)
To access Swiss Backup and set up a new free backup:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
- Choose Swiss Backup (in the Cloud Computing universe)
- Click on the name of the relevant object in the displayed table:
- Click on the blue Manage my devices button (in the Cloud Backup Space section):
- Click on the blue Add a device button:
- Choose the type/protocol of free Swift backup
- Click on the blue Continue button:
- Choose the user who will receive the login information (if necessary, choose a user different from yours and specify the person's details in the next additional step)
- Click on the blue Continue button:
- Give a name to the backup
- Set the maximum disk space that this backup space should represent from the total volume of subscribed Swiss Backup, increasing if necessary the total size through the blue link
- Click on the blue Continue button:
- Click on the blue button to view the login information:
- This part mentions, among other things, the number representing the location, useful to complete some information you will need to provide when configuring your backup application
- This part gives an example of a backup method, facilitated through the download of a configuration profile
- This part provides all the login information
- The location or hostname
- The password (to generate it, use the blue link that will open the assistant in a browser popup or via the link received by email) and other additional information, such as the Tenant, for certain backup applications:
What's next?
Once the device has been added to the Swiss Backup interface within the Infomaniak Manager, you can configure the application of your choice to start your Cloud backups via the protocol mentioned in this guide.
This guide details how to manually back up data using the Mountain Duck application (macOS / Windows) via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.
Mountain Duck allows file synchronization as an alternative to Dropbox (for this purpose, we also recommend kDrive).
Prerequisites
- Have a Swiss Backup Infomaniak space with an available device quota (minimum 1) for Cloud backup
- Add 1 Cloud device to get OpenStack Swift settings
- Download and install Mountain Duck (macOS / Windows)
⚠️ Swiss Backup is compatible with any application supporting Openstack Swift, S3 Compatible, or SFTP. For additional help, contact the support of the software used or a partner — also read the role of the host.
Configure Mountain Duck with Swiss Backup
To set up a new backup:
- Open Mountain Duck
- Create a New Connection
- Select the corresponding profile from the list of suggested profiles (based on information specific to your device (read this guide - click here)) or choose more options:
- And search for the corresponding profile:
- Fill in the fields according to information specific to your device (read this guide - click here) by assembling Project:Domain:Username
- Click on Connect
- Enter the password (see point 4 above)
- Click on Log In
- To start Mountain Duck automatically when your session opens, check the Enable item at startup box in the General tab of Preferences
This guide details how to manually back up data using the FileZilla application (macOS / Windows / Linux) via the SFTP protocol on Swiss Backup, the backup solution in an independent Swiss cloud.
It is also possible to use Cyberduck (Swift): read this guide (click here).
Prerequisites
- own a Swiss Backup Infomaniak space with an available device quota (minimum 1) for Cloud backup
- add 1 device of type Cloud to get the SFTP settings
- download and install FileZilla (macOS / Windows / Linux)
⚠️ Swiss Backup is compatible with any application supporting Openstack Swift, S3 Compatible, or SFTP. For additional assistance, contact the support of the software used or a partner — also read the host's role.
Configure FileZilla
To configure a new backup:
- fill in the fields according to the information specific to your device (read this guide - click here)
- Host: sftp.swiss-backup02.infomaniak.com
- Username: Swiss Backup device name (e.g., SBI-MS0020)
- Password: Password generated via email received after creating the Swiss Backup device
- Port: 22
- click on Connect
FileZilla also allows you to set up connections so you don't have to enter the login credentials again:
- click on the Site manager icon
- click on New site
- fill in the fields according to the information specific to your device (read this guide - click here)
- Host: sftp.swiss-backup02.infomaniak.com
- User: Swiss Backup device name (e.g., SBI-MS0020)
- Password: Password generated via email received after creating the Swiss Backup device
- Port: 22
- click on "Connect"
We highlight the SFTP connection to ensure data is transmitted securely. It is entirely possible to use the host's connection, e.g., "ftp.swiss-backup02.infomaniak.com" with port 21. However, data will be transmitted in plain text (unencrypted) over the Internet (not recommended).
This guide details how to manually back up data using the MSP360 application (formerly CloudBerry Windows) via the S3 Compatible protocol on Swiss Backup, the independent Swiss cloud backup solution.
You can also use FileZilla (SFTP): read this guide (click here).
Prerequisites
- Have an Infomaniak Swiss Backup account with an available device quota (minimum 1) for Cloud backup
- Add 1 Cloud device to obtain the S3 Compatible settings
- Download and install MSP360 (Windows)
⚠️ Swiss Backup is compatible with any application that supports Openstack Swift, S3 Compatible, or SFTP. For additional assistance, contact the support of the software you're using or a partner — also, read the host's role.
Configure MSP360/CloudBerry
To configure a new backup:
- Click on the CloudBerry icon in the upper left corner
- Select Add Storage Account
- Choose S3 compatible
- Fill in the fields with device-specific information (read this guide - click here)
- Display name: Choose a name for the storage
- AccessKey and SecretKey: The access keys generated from the email received from Infomaniak after creating the storage space
- Service point: https://s3.swiss-backup02.infomaniak.com
- Bucket name: default
- Click OK
This guide explains how to install the Acronis Agent for Swiss Backup on macOS, even if the Gatekeeper application attempts to block the installation and triggers an error "Unable to open install.pkg because Apple cannot verify that it does not contain malicious software".
Allowing Acronis in Gatekeeper
To do this:
- Open the Acronis install.pkg file so that the error appears
- Go to System Preferences (in the Apple menu)
- Choose Security & Privacy and then the General tab if necessary
- A message appears regarding install.pkg, click Open Anyway
- Confirm your decision to open the file by clicking the appropriate button
This guide concerns the management of users for Swiss Backup for Acronis backups.
Swiss Backup Administrator
Your SBA-XXXX-ADMIN account, obtained after configuring Swiss Backup on the Infomaniak Manager, by default, has access to all licenses, devices, locations, and all the quota at its disposal:
- Login to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed.
- On the homepage, an administrator account will always see the management button, which is not the case with a limited account:
- This grants access to the section reserved for admin accounts (or "company leaders" as per the terms visible on the acronis.infomaniak.com platform):
If you have acquired 2 licenses/devices, and your total storage quota for Acronis is 1 TB (for example):
- 1 Mobile
- 1 Server
Your SBA-XXXX-ADMIN account can back up 1 mobile device and 1 server; the storage quota of the 2 devices will be shared but limited to 1 TB.
In the Acronis interface, you will see an "unlimited" quota, but it remains limited to the options you have chosen in the Swiss Backup Manager.
To have better control over storage quotas and service quotas (licenses), create users in Acronis. This allows you to:
Add a User
There are two types of user accounts: administrator accounts and user accounts (refer to Acronis' documentation for more information). Only an administrator account can add/remove users:
- Login to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed.
- Click on Manage Account in the left sidebar.
- Click on Company Leaders.
- Click on the Users button.
- Click the + New button at the top of the page.
- Fill in the information (refer to Acronis' documentation for this).
Delete a User
Caution:
- Deleting the device is irreversible, and all backed-up data will be removed from Infomaniak's servers.
- The machines associated with this user will be unregistered.
- All protection plans will be revoked from all machines associated with this user.
To delete the account:
- Login to the Acronis Console (acronis.infomaniak.com) with an Admin account.
- Click on Manage Account in the left sidebar.
- Click on Company Leaders (as in this example).
- Click on the action menu â‹® to the right of the user in question in the displayed table.
- Deactivate the account.
- Once the account is deactivated, delete the account (from step 5 above).
Linking Device and User
Example
Storage 1 TB
Licenses 2 Mobiles, 1 Server, 1 VM
- SBA-XXXX-ADMIN (limited to quotas from the Infomaniak Manager by default)
- User1 (storage quota: 800 GB, service quota: 1 Mobile, 1 Server)
- User2 (storage quota: 200 GB, service quota: 1 Mobile, 1 VM)
To link a device to a user, download and install the Acronis agent on the respective device and confirm the registration with the correct account (SBA-XXXX-ADMIN, user1, or user2):
For troubleshooting registration issues, refer to this guide (click here).
This guide explains how to install the Acronis Backup Agent for Swiss Backup on Apple Macs equipped with M1, M2... processors using an ARM architecture instead of the usual x86 architecture.
The uninstallation guide can be found here (click here).
Install the Specific ARM Acronis Agent
To access the Acronis management interface:
- Log in to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed
- Click on the user icon at the top right
- Click on Downloads
- Choose the client suitable for your machine
Caution
If you take the version available from the left sidebar, it will not be compatible:
- Do not follow this method below because the version obtained will not be the correct one (Intel version):
Prevent accidental or malicious deletion of Acronis backups and improve compliance by specifying the retention period for deleted data.
This allows you to easily recover deleted backups via the Acronis management console.