burger
infomaniak
infomaniak
cloud-computing-logo
Cloud Computing
web-domain-logo
Web & Domains
event-marketing-logo
Events & Marketing
  • Our products
    • Collaborative tools icon chevron
    • Web & Domains icon chevron
    • Cloud Computing icon chevron
    • Events & Marketing icon chevron
    • Streaming icon chevron

      ksuiteCollaborative suite

      Discover the collaborative suite → Discover →
    • kSuite Professional email, sovereign cloud and AI for sustainable performance
    • kSuite The suite for secure communication, storage and sharing
    • kdrive
      kDrive Store, collaborate and share your files
    • mail service
      Mail Service Create your email addresses with your domain
    • kChat
      kChat Communicate live with your teams
    • kmeet
      kMeet Organise your meetings online in complete security
    • swisstransfer
      SwissTransfer Send your files up to 50 GB free of charge.
    • kpaste
      kPaste Share and encrypt your sensitive information
    • ksuite
      Custom Brand Control the brand image of your products
    • kChat
      Chk Link reducer & QR code generator
      Find the web hosting solution you need
    • Domain name
      Domain name Reserve your domain name at the best price
    • Site Creator
      Site Creator Create your website with ease
    • web hosting
      Web Hosting Create your website with over 100 CMS
    • web hosting
      Wordpress Hosting Create your WordPress website easily
    • Cloud Server
      Cloud Server Power up your sites with guaranteed resources
    • Node.js Hosting Create a dynamic, interactive site with Node.js
    • SSL Certificat
      SSL certificates Secure your websites with an EV or DV certificate
    • Options
    • Domain privacy
      Domain Privacy Protect your domains’ private data
    • DNS Fast Anycast
      FastAnycast DNS Speed up your site access times
    • Dyn DNS
      DynDNS Access your devices remotely
    • Dyn DNS
      Renewal Warranty Secure your domains against loss and theft
      Find the right Cloud Computing solution

      Cloud services

    • public cloud
      Public Cloud (IaaS) Create your projects in a high-end, ultra-competitive Cloud
    • Cloud Server
      VPS Cloud Create a Windows / Linux server
    • Kubernetes service Deploy your containerised apps on a large scale.
    • VPS Lite
      VPS Lite Create a Windows/Linux server at a low cost
    • Database Service Manage your databases with a managed solution
    • jelastic cloud
      Jelastic Cloud (PaaS) Create your own customised environments
    • Other services

    • llm api
      AI Tools Boost your productivity with our sovereign AI
    • swiss backup
      Swiss Backup Back up your devices in the Cloud
    • nas synology
      NAS Synology Rent a NAS in our secure data centers
    • High availibility
      Very High Availability Create a multi-data center infrastructure with customised SLAs
    • Housing
      Housing Install your servers in our data centers
    • Auth Add a privacy-friendly login method to your apps
      Infomaniak Events, the independent local events portal
      Online ticketing service with a wide choice of concerts, shows and events.
    • online shop
      Ticketing Create your ticketing service and sell tickets
    • kdrive
      Access Control Control access to your events with ease
    • kdrive
      Guest manager Automate your event invitations
    • kdrive
      Newsletter Send your newsletters at competitive prices
    • Streaming radio
      Streaming radio Create and broadcast your own live radio station online
    • streaming video
      Video-Streaming Create and broadcast live events and TV online
    • VOD and AOD
      VOD & AOD service Host and broadcast your recordings without limits
  • Resources
    documentation icon Documentation
    Guides & tutorials
    API documentation
    special offers icon Special offers
    Get started for free
    Student programme
    Become an affiliate
    partner program icon Partner programme
    Find a partner
    Become a partner
    support icon Support & contact
    Contact Support
    Premium support - 24/7
    Contact our sales department
    Hiring an expert
    Migrate to Infomaniak
  • About us
    forest
    icon Ecological commitment
    We pollute. But we are taking action to reduce the footprint of our services and infrastructure
    Discover our commitment →
    icon About Infomaniak
    Our vision, our values
    Our teams
    Infomaniak is recruiting
    Press and communication
    Blog and news
    icon Security
    Data confidentiality
    Bug Bounty Programme
  • Get started for free
    Sign in
  • search-icon
    close-icon
      icon

      Would your needs exceed our solutions? To find out, contact us so that we can advise you personally.

      Our flagship products:
  • search-icon
  • Get started for free
    Sign in
Price Price

Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base Page 8/1
    10 FAQ(s) found
    Fix a Lite Sync error on macOS

    This guide explains how to resolve certain Lite Sync macOS errors that may occur with the desktop app kDrive (desktop application on macOS).

     

    Synchronization block 1/10

    Check that macOS permissions are enabled for kDrive and the Lite Sync extensions:

    1. Open the macOS settings:
    2. Under General, click on Open and extensions:
    3. Scroll down to the Endpoint Security Extensions :: kDrive LiteSync Extension indication:
    4. Make sure the permissions are enabled and confirm at the bottom:

    Take this opportunity to check the other elements related to kDrive to ensure everything is activated.

     

    Error of type "Unable to start Lite Sync plugin"

    To correct an error of type "Unable to start Lite Sync plugin" which usually occurs when the Lite Sync extension has disappeared or does not have the necessary permissions…

     

    ... check for the presence of the extension

    From a terminal application (command line interface, CLI) on a macOS device:

    % systemextensionsctl list

    The result looks like this:

    1 extension(s)
    --- com.apple.system_extension.endpoint_security
    enabled active teamID bundleID (version) name [state]
    * * 864VDCS2QY com.infomaniak.drive.desktopclient.LiteSyncExt (3.5.0/1) kDrive LiteSync Extension [activated enabled]

    If the command result does not mention "kDrive LiteSync Extension", the extension is not present:

    • Delete the synchronization and add it again.

    If the command result does not have the status [activated enabled]:

    • Enable the extension in the System Settings / Privacy & Security.

     

    ... check the extension's permissions

    In the System Settings / Privacy & Security / Full Disk Access of the macOS device:

    sign

     

    ... check the extension's operation

    From a Terminal:

    % ps -ef | grep LiteSyncExt

    The result is similar to:

    0  7434     1   0  1:02   ??         0:25.42 /Library/SystemExtensions/6035BDE4-B7D6-477E-A6AB-C2281E3C7752/com.infomaniak.drive.desktopclient.LiteSyncExt.systemextension/Contents/MacOS/com.infomaniak.drive.desktopclient.LiteSyncExt

    If the extension does not appear to be working, try the following actions:

    • Restart the app.
    • Restart the Mac.
    • Remove / add the sync.
    • Uninstall / reinstall the app.

     

    If that still doesn't work

    • Request the kDrive logs (Debug level):
    • Check in the Console if there is a blockage report on the date of the last app startup and if so, send them to Infomaniak:

    Retrieve the kDrive messages in the Console:

    • Quit the app.
    • In the Console, select the Mac, filter by [KD], click on Start:
    • Launch the app.
    • Click in the list of messages, select them (Ctrl+A), copy them (Ctrl+C) and send them to Infomaniak.


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Import data to kDrive from another kDrive

    This guide explains how to copy data within the desktop app kDrive (desktop application on macOS / Windows / Linux) from one kDrive to which your Infomaniak user has access to another kDrive to which the same Infomaniak user has access.

     

    Preamble

    • To be a user of multiple Organizations, you must have been added to them and have been granted access to the respective kDrive.
      • For example, if the user abc@domain.xyz has a kDrive "ABC" within their Organization "ABC" and is invited to the Organization "VWX" which grants them access to the kDrive "VWX", they will see 2 kDrive on kdrive.infomaniak.com and will be able to send data from one to the other in 1 click.
    • Even if you are not a user of multiple Organizations, it is also possible to copy data but only by importing the entire kDrive, without being able to choose specific data.

     

    kSuite Configuration

    If you are in a kSuite environment (the kDrive app displayed within ksuite.infomaniak.com, you must ensure that all Organizations are displayed, otherwise you will not be able to switch from one kDrive to another and consequently will not have the function to copy to other kDrives:

     

    Copying data between multiple kDrive

    To copy a folder or file to the other kDrive you have access to from the same user account:

    1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
    2. Check or select the relevant kDrive from the dropdown menu in the left sidebar.
    3. If necessary, select the other kDrive from which you want to copy files:


       
    4. Click on the action menu ⋮ to the right of the folder or file you want to copy to the other kDrive.
    5. Click on Organize.
    6. Click on Copy to another kDrive:
    7. Select the relevant kDrive from the list visible in the same dropdown menu.
    8. Choose the destination location (knowing that the Shared Folder cannot receive a file or folder at its root but you can create a subfolder using the appropriate icon if the user has the rights).
    9. Click on the blue button to start the copy:
    The copy is not instantaneous or immediate - please wait several minutes!

    If you want to import all the data contained on the other kDrive in one go, refer to this other guide and select kDrive at point 6.



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Edit an Office file type on kDrive

    This guide explains how to create, save and edit an Office file (text, spreadsheet, presentation...) on the Web app kDrive (online service kdrive.infomaniak.com) and on the mobile app kDrive (application for iOS/Android smartphone or tablet).

     

    Working with the native editor

    kDrive natively integrates the applications Docs, Grids, and Points which allow you to create, edit, and collaborate online on documents of type Word .docx, Excel .xlsx, and PowerPoint .ppsx. You can thus work with:

    • word processing document
    • spreadsheet (worksheet)
    • presentation
    • notebook
    • document draw.io for diagrams, schematics and wireframes

    A feature allows you to add a bookmark (shortcut to a favorite passage in your document or the equivalent of a web page anchor) that you can easily share with your contacts. You can also easily notify a user in your Organization directly on the document.

    Read the guide on this topic.

     

    Working with Microsoft Office Online

    Another editing solution is available to you (depending on the kDrive / kSuite offer activated): the Microsoft Office Online editor.

    Read the guide on this topic.



    Updated 19.06.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Import data to kDrive (iOS)

    This guide explains how to transfer files from an iPhone to a kDrive Infomaniak.

     

    Prerequisites

    • Have a kDrive or kSuite offer.
    • Install the mobile app kDrive (app for iOS smartphone or tablet).

     

    Manually send data to kDrive…

    ... on iOS (iPhone, iPad)

    1. Select the data you want to share on kDrive.
    2. Click on the iPhone share icon:
      sign
    3. Choose kDrive from the options offered:
      sign
    4. Select the kDrive and the save location - if this does not suit you, tap on it to change the storage folder:
      sign
    5. Choose another folder or create a new folder:
      sign
    6. Determine the type of folder to create (shared folder with kDrive users or personal & private folder):
      sign
    7. Name the folder, choose the optional shared access, then press the blue button to create the folder:
      sign
    8. Tap on the newly created folder to select it as the location:
      sign
    9. Create a potential subfolder within it or confirm the chosen location using the blue button:
      sign
    10. Press the blue button to start sending your files to kDrive:
      sign
    11. It is possible to follow the progress of the transfer to kDrive:
      sign
    12. Uploading occurs in the background:
      sign

    Once the files are uploaded, you will find them on all devices connected to kDrive…

    • … instantly on the Web app kDrive (online service kdrive.infomaniak.com).
    • … after downloading the list of these new files on the devices where the desktop app kDrive (desktop application for macOS / Windows / Linux) is installed.


    Updated 17.06.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Edit a PDF file on the kDrive web app (online service at kdrive.infomaniak.com)

    This guide explains how to edit a PDF file on the Web app kDrive (online service kdrive.infomaniak.com.

     

    COMPATIBILITY

    my kSuite ✗‍ | my kSuite+ ✔‍
    kSuite Standard 1 user max. ✔‍ | kSuite Standard 2 users min. ✔‍ | kSuite Pro ✔‍ | kSuite Entreprise ✔‍
    kDrive Solo ✔‍ | kDrive Team ✔‍ | kDrive Pro ✔‍

    ✔‍= Offer compatible  |  ✗‍= Not available

     

    Introduction

    • The Web app kDrive natively integrates an editor that allows you to edit a PDF document online.
    • Your files are never analyzed and are exclusively stored in Switzerland.
    • Refer to this other guide if you are looking for information on editing other file formats.

     

    Edit a PDF file

    To access kDrive and edit the PDF document:

    1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
    2. Open the relevant PDF document.
    3. Click on the Edit button at the top of the document to access the file editor:
    4. The PDF editor allows you to:
      1. to insert an image into your document, for example a photo:


         
      2. to highlight text or any element:


         
      3. to add text to the location, size and color of your choice:


         
      4. to create a signature and then sign documents (refer to this other guide for more information).
    5. Once finished, save the changes and choose whether to create a copy of the modified document or overwrite the existing file.

     

    Rename a file (PDF or other)

    It is possible to rename any file by clicking on the action menu ⋮ located to the right of the concerned item:

    You can also open the file and rename it directly from the preview. Example with a PDF file:



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Understand kDrive permissions

    This guide details the various assignments and access permissions for files/folders in Infomaniak's kDrive, including restoring the inheritance of rights over the content of folders and subfolders.

     

    Preamble

    • Refer to this other guide if you are looking for general information about sharing data on kDrive.
    • Refer to this other guide for more specific information about sharing the common folder.
    • Refer to this other guide for more general information on user permissions within the Organization if they are part of it.

     

    Types of access rights

    A share can be restricted. Choose whether the user…

    • … can view:
      • View only
      • Download
      • Add comment
    • … can edit:
      • Edit file
      • Download
      • Add comment
      • Add and create file/folder
      • Delete file/folder
    • … can manage (only if sharing is done within the common folder and not in a folder of the personal directory):
      • File modification
      • Download
      • Add comment
      • Add and create file/folder
      • Delete file/folder
      • Share with other users
      • Manage user rights

    The granted permissions as well as the information about the beneficiaries of the shares are visible on kDrive in the "Who has access" column and the eventual public link activated on a file is indicated by a green icon in this column:

     

    Assigning rights to the content of folders and subfolders

    The shared folder does not necessarily mean that all kDrive users have access to it.

    Indeed, sharing can be restricted and only part of the directory tree can be shared with one or more users. Example of recursion when applying or removing sharing:

    1. The first part of the animation shows full access for all users to the entire content of folders and subfolders.
    2. The second part shows the result if the sharing is removed from the parent folder (the folder at the very top of the hierarchy).
      • Users will no longer have access to the content of the folders and subfolders.

     

    Solving an inheritance rights issue

    In the case where a parent folder is shared with multiple users, and subsequently, one of these users is removed from the share at one of the child folders (i.e., one of the subfolders of the main folder located higher in the hierarchy), then the day a new share with a collaborator is made at the parent folder level, this share will not be propagated or inherited at the child folders level. This is shown in the animation below:

    1. A share is granted to an additional user on a parent folder (SEPT24 in the animation).
      • The share is recursive on all the data contained in the children folders (assoc in the animation).
    2. The share is removed from one of these child folders (assoc).
    3. An additional share is made on the parent folder (SEPT24).
      1. The child folder does not inherit this share (due to the manual operation at point 2 above).
    4. The solution is to click on the link present in the sharing window, which informs you that the sharing is not complete, which will restore the correct access rights according to the inheritance of the parent folder:


    Updated 30.06.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Manage and handle your files on kDrive

    This guide details some of the operations that can be performed with data stored on kDrive Infomaniak.

     

    Add to favorites / file tracking

    Favorites are synchronized between the web app kDrive Infomaniak (online service kdrive.infomaniak.com)…

    … and the mobile app (application for iOS/Android smartphone or tablet):

     

    On the kDrive web app

    To favorite a file or folder in the Web app kDrive Infomaniak (online service kdrive.infomaniak.com) :

    1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
    2. Select a file to mark as a favorite and click on the icon ☆:

    You can also favorite multiple files using the top menu…
     

    … or click on the action menu ⋮ located to the right of the relevant item:

     

    Unzip an archive

    This feature for .zip files is planned but is not yet available.



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Preview 3D files on kDrive

    This guide explains how to view 3D files on the kDrive web app (online service kdrive.infomaniak.com) and interact with them.

     

    Introduction

    • The 3D file object can be viewed with a choice of light or dark background.
    • It is possible to zoom in and out, and the 3D view can be recentered with a click.
    • The camera can be in orthographic or perspective mode.
    • Extensions recognized and theoretically supported by online preview:
      • 3dm
      • 3ds
      • 3mf
      • amf
      • bim
      • brep
      • dae
      • fbx
      • fcstd
      • glb
      • ifc
      • iges
      • obj
      • off
      • ply
      • step
      • stp
      • stl
      • wrl
    • Recognized extensions only:
      • blend
      • usd
      • usda
      • usdc
      • usdz
        gltf
    • Formats that depend on other files cannot be previewed.
    • Files with a thumbnail (like obj, stl, etc.) are generally supported by the preview.

     

    Preview 3D files

    To access kDrive and interact with the 3D images:

    1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
    2. Open the relevant image file.
    3. Manipulate the object directly with the cursor.
    4. Use the toolbar available below the image:


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Import Google Photos to kDrive

    This guide details how to import your photos from Google Photos (https://photos.google.com/) to kDrive Infomaniak.

     

    1. Export your Google Photos

    To retrieve all your photos stored on Google Photos to your computer's hard drive, you must use the Google Takeout service. This allows you to choose which albums to retrieve if you want to proceed in steps:

    1. Log in to Google Takeout.
    2. Deselect all products to keep only Google Photos:
    3. If necessary, deselect the albums you do not want to export:
    4. Go to the next step at the bottom of the page:
    5. Configure the export by ZIP archives:
    6. Click at the bottom on the “Create export” button to start the export.
    7. Wait (for several hours or even several days) until you receive an email containing the links to the ZIP exports.
    8. Download and then extract the content onto your computer:
    9. Clean and merge your different photo folders if necessary.

     

    2. Correct the dates of the exported photos…

    During the export, the creation dates of the files are modified and replaced by the export date instead of the original capture date. Therefore, you need to correct the dates using an appropriate script.

    Here is a script for advanced users that allows you to restore the correct data to your files based on EXIF information (it is recommended to process batches of 7000-8000 photos max. to avoid a crash):

     

    ... on macOS

    1. Download ExifTool https://exiftool.org/index.html (macOS Package).
    2. Install the application by allowing it to open first if necessary:
    3. Open Script Editor (located in your Applications > Utilities folder):
    4. Click on New document.
    5. Copy and paste the long script provided below into the Script Editor window.
    6. Click on Run to start the script, a window opens:
    7. Select the folder to analyze.
    8. Let the script run, it will modify the dates or write errors in a file errors.txt on the desktop.

    The script to copy and paste in full:

    -- replace file date with EXIF creation date or date from name after the first dash -
    
    tell application "Finder"
        set FolderPath to choose folder with prompt "Select the folder containing the files to update"
        my processFolder(FolderPath)
    end tell
    
    on processFolder(aFolder)
        tell application "Finder"
            -- process files:
            set fileList to files of aFolder
            repeat with eachFile in fileList
                -- process a single file
                
                set theFile to eachFile
                set AppleScript's text item delimiters to {""}
                set fileName to name of eachFile --get the file name
                
                set eachFile to eachFile as string --file path
                set hasDate to true --initialize date found flag
                
                try
                    --get date if available
                    set photoDate to do shell script "/usr/local/bin/exiftool -DateTimeOriginal " & quoted form of POSIX path of eachFile
                    if photoDate is "" then set photoDate to do shell script "/usr/local/bin/exiftool -CreationDate " & quoted form of POSIX path of eachFile
                    if photoDate is "" then set photoDate to do shell script "/usr/local/bin/exiftool -CreateDate " & quoted form of POSIX path of eachFile
                    
                    if photoDate is "" then
                        set hasDate to false --check if date was found
                    end if
                    
                on error
                    set hasDate to false -- error retrieving date
                    set photoDate to ""
                end try
                
                if length of photoDate > 20 then
                    --format extracted date
                    set x to (length of photoDate) - 33
                    set OriginalDate to text -x thru -1 of photoDate
                    set formattedDate to text 1 thru 5 of OriginalDate
                    set theYear to formattedDate
                    set formattedDate to formattedDate & text 7 thru 8 of OriginalDate
                    set theMonth to text 7 thru 8 of OriginalDate
                    set formattedDate to formattedDate & text 10 thru 11 of OriginalDate
                    set theDay to text 10 thru 11 of OriginalDate
                    set formattedDate to formattedDate & text 13 thru 14 of OriginalDate
                    set theHour to text 13 thru 14 of OriginalDate
                    set formattedDate to formattedDate & text 16 thru 17 of OriginalDate
                    set theMinute to text 16 thru 17 of OriginalDate
                    set formattedDate to formattedDate & "." & text 19 thru 20 of OriginalDate
                    set theSecond to text 19 thru 20 of OriginalDate
                    set newName to theYear & "-" & theMonth & "-" & theDay & " " & theHour & "." & theMinute & "." & theSecond
                    
                    set testValue to formattedDate as string --check if found date is 000
                    if testValue is " 000000000000.00" then
                        set hasDate to false
                    else
                        -- set file date to original EXIF date and write to log
                        do shell script "touch -t " & formattedDate & " " & quoted form of POSIX path of eachFile
                        set logFile to open for access ((path to desktop folder as text) & "Date Found.txt") as text with write permission
                        write "Original date found for file: " & OriginalDate & " " & eachFile & return to logFile starting at eof
                        close access logFile
                    end if
                end if
                
                if hasDate is false then
                    -- get date from file name after first dash
                    set nb to ""
                    set nameDate to ""
                    set fileName to fileName as string
                    set savedDelimiters to AppleScript's text item delimiters --save delimiters
                    set AppleScript's text item delimiters to {"-"} --split on "-"
                    set nb to offset of "-" in fileName
                    if nb is not 0 then
                        set AppleScript's text item delimiters to savedDelimiters --restore delimiters
                        set nameDate to characters (nb + 1) thru (nb + 8) of fileName as string
                        set nameDate to nameDate & "1200.00"
                        set cmd1 to "/usr/local/bin/exiftool -datetimeoriginal=" & nameDate & " " & quoted form of POSIX path of eachFile
                        set cmd2 to "/usr/local/bin/exiftool -createdate=" & nameDate & " " & quoted form of POSIX path of eachFile
                    end if
                    try
                        -- write date from name to EXIF
                        do shell script cmd1
                        do shell script cmd2
                        do shell script "touch -t " & nameDate & " " & quoted form of POSIX path of eachFile
                        do shell script "rm " & quoted form of POSIX path of (eachFile & "_original")
                    on error
                        -- if date from name is invalid, log the error
                        set logFile to open for access ((path to desktop folder as text) & "Date Error.txt") as text with write permission
                        write "No valid date found in file name: " & eachFile & return to logFile starting at eof
                        close access logFile
                    end try
                end if
            end repeat
            
            -- process folders:
            set folderList to folders of aFolder
            repeat with eachSubfolder in folderList
                -- process a subfolder
                my processFolder(eachSubfolder)
            end repeat
        end tell
    end processFolder
    
    tell application "Finder"
        display dialog "Done! All files processed." buttons {"Close"}
    end tell

     

    … on Windows

    1. Download ExifTool https://exiftool.org/index.html (Windows executable)
    2. Place it in an accessible folder (for example C:\ExifTool).
    3. Rename exiftool(-k).exe to exiftool.exe.
    4. Note its path (for example C:\ExifTool\exiftool.exe).
    5. Copy and paste the long script below into a text file, such as Notepad, on your computer.
    6. Modify the path specified in the file with the one noted in step 4 if necessary.
    7. Save it with the extension .ps1, for example UpdateExifDates.ps1.
    8. Right-click on the .ps1 file to run it with PowerShell (a command-line interpreter and scripting environment, pre-installed on modern versions of Windows).
    9. Select the folder to analyze.
    10. Let the script run, it will modify the dates or write errors in a file DateError.txt on the desktop.

    PowerShell may block scripts. To allow their execution (if necessary), open PowerShell as an administrator and type Set-ExecutionPolicy RemoteSigned.

    The script to copy and paste entirely:

    # === Configuration ===
    $exifToolPath = "C:\ExifTool\exiftool.exe"
    $desktop = [Environment]::GetFolderPath("Desktop")
    $logFound = Join-Path $desktop "DateFound.txt"
    $logError = Join-Path $desktop "DateError.txt"
    
    # === Folder Selection Dialog ===
    $folder = (New-Object -ComObject Shell.Application).BrowseForFolder(0, "Select the folder to process", 0).Self.Path
    
    function Process-Folder {
        param ([string]$path)
    
        Get-ChildItem -Path $path -Recurse -File | ForEach-Object {
            $file = $_
            $filePath = $file.FullName
            $fileName = $file.Name
            $hasDate = $true
    
            # Try reading EXIF date
            $photoDate = & $exifToolPath -DateTimeOriginal "$filePath"
            if (-not $photoDate) { $photoDate = & $exifToolPath -CreateDate "$filePath" }
            if (-not $photoDate) { $hasDate = $false }
    
            if ($hasDate -and $photoDate -match "\d{4}:\d{2}:\d{2} \d{2}:\d{2}:\d{2}") {
                $dateString = $matches[0] -replace "[:]", "", 1, 2 -replace "[:]", "", 1, 1 -replace " ", ""
                $formattedDate = $dateString.Substring(0, 12) + "." + $dateString.Substring(12, 2)
    
                try {
                    $newDate = [datetime]::ParseExact($photoDate.Trim(), "yyyy:MM:dd HH:mm:ss", $null)
                    [System.IO.File]::SetCreationTime($filePath, $newDate)
                    [System.IO.File]::SetLastWriteTime($filePath, $newDate)
                    Add-Content -Path $logFound -Value "EXIF date set for: $fileName → $photoDate"
                } catch {
                    $hasDate = $false
                }
            }
    
            if (-not $hasDate) {
                if ($fileName -match "-(\d{8})") {
                    $nameDate = $matches[1] + "1200.00"
                    try {
                        & $exifToolPath "-datetimeoriginal=$nameDate" "$filePath"
                        & $exifToolPath "-createdate=$nameDate" "$filePath"
    
                        $touchDate = $nameDate.Substring(0,12) + "." + $nameDate.Substring(12,2)
                        $newDate = [datetime]::ParseExact($touchDate, "yyyyMMddHHmm.ss", $null)
                        [System.IO.File]::SetCreationTime($filePath, $newDate)
                        [System.IO.File]::SetLastWriteTime($filePath, $newDate)
    
                        Add-Content -Path $logFound -Value "Date from filename set for: $fileName → $newDate"
                    } catch {
                        Add-Content -Path $logError -Value "Invalid date in filename: $fileName"
                    }
                } else {
                    Add-Content -Path $logError -Value "No valid date found for: $fileName"
                }
            }
        }
    }
    
    # Execute processing
    Process-Folder -path $folder
    [System.Windows.Forms.MessageBox]::Show("Done! All files processed.")

     

    3. Import the photos to kDrive

    Once your photos are ready, if there aren't too many of them (a few thousand items) and your Internet connection is suitable, you can simply open the Web app kDrive (online service kdrive.infomaniak.com) and choose to import the folder containing your photos to the desired location:

    1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
    2. Navigate to the location that will host your photos.
    3. Click on the ‍ New button at the top left.
    4. Click on Import a folder.
    5. Select the folder containing your photos on your computer.
    6. Wait until your data has been fully imported (the activity log scrolls at the bottom right):

    Otherwise, if you are synchronizing your data using the desktop app, simply place your photos in the folder structure of your kDrive folder on your computer. Synchronization will begin, and your photos will be securely sent to the Infomaniak servers.

     

    4. Access your photos from your devices

    You can now access your photos on your various connected devices to kDrive (until they synchronize if it is the desktop app kDrive).

    On the Web app kDrive (online service kdrive.infomaniak.com), you can change the layout to better view your pictures with an enlarged display of thumbnails:



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Import data to kDrive from iCloud

    This guide details how to import data from iCloud using rClone on kDrive Infomaniak.

     

    COMPATIBILITY

    my kSuite ✗‍‍ | my kSuite+ ✗‍
    kSuite Standard 1 max user ✗‍ | kSuite Standard 2 min users ✗‍ | kSuite Pro ✔‍ | kSuite Entreprise ✔‍
    kDrive Solo ✔‍ | kDrive Team ✔‍ | kDrive Pro ✔‍

    ✔‍= Compatible offer  |  ✗‍= Not available

     

    Preamble

    • Since Apple does not offer an API like its competitors, one solution to retrieve documents from an iCloud Drive is to install the kDrive macOS app to synchronize the icloud folder, which should be in your library. The guide below offers a solid alternative.
    • kDrive supports rclone streaming upload via WebDAV, up to 50 Go (extendable to 100 Go) to prevent abuse, with automatic error handling if the limit is exceeded without prior specification of the size via Content-Length.

     

    1. Set up rclone for drive access

     

    Installing rclone on your computer

    There is a version of rclone with a graphical interface (GUI) but it is quite possible to do this via command line (CLI):

    1. Install rclone from a terminal application on your device by entering the following command:
      sudo -v ; curl https://rclone.org/install.sh | sudo bash
    2. Enter the password for your session on your computer to start the installation:
      • Refer to the official installation guide if necessary.

     

    Configuring the remote drive (iCloud) on rclone

    1. Once rclone is installed, enter the command rclone config.
      • Refer to the official configuration guide if necessary.
    2. Then choose to configure a new remote import by answering n for New remote.
    3. Name the remote disk, for example appledrive:
    4. Then choose the type of disk to import by answering iclouddrive which corresponds to iCloud Drive among the choices offered.
    5. Tell rclone the apple_id by entering your Apple ID (usually an email address).
    6. Choose to use your own password linked to the Apple ID account (y).
    7. Enter your password twice as prompted:
    8. Answer “No” n to the question about “advanced configuration”.
    9. A window on your device should open to warn you about a remote connection; authorize it:
    10. A window on your device should open with a 2FA code; copy it:
    11. Paste the code when rclone it asks you.
    12. Answer “Yes” y to the last question if all the presented information is correct.

     

    Configuration of the destination disk (kDrive) on rclone

    It is possible to act directly on the configuration file of rclone by pasting your kDrive configuration in the following format, for example:

    [kDrive]
    type = webdav
    url = https://kDrive_ID_HERE.connect.kdrive.infomaniak.com/
    vendor = other
    user = user@email.com
    pass = PASSWORD_HERE_OR_APP_PASSWORD_IF_2FA

    But here is how to proceed step by step, just like for the previous configuration:

    1. Still in the terminal, enter n for a new disk configuration and enter the name kDrive to recognize your destination disk:
    2. Then choose the type of disk to import by answering webdav which corresponds to a WebDAV configuration from the options provided.
    3. Enter the following information:
      • url = direct access to kDrive (refer to this other guide regarding the kDrive ID for the connection URL)
      • vendor = rclone (option number 6)
      • user = email address to log in to the Infomaniak user account
    4. Answer “Yes” y when prompted for the password, then enter the password:
      • application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA.
    5. Leave bearer_token empty then answer “No” n to the question about “advanced configuration”.
    6. Answer “Yes” y to the last question and your 2 disks will be displayed:
      ‍

     

    2. Copy iCloud data to kDrive

    Prerequisites

    • Check the available options on the official guide before starting an import.

    Example command to start copying your iCloud data to the root of your kDrive:

    sudo rclone copy appledrive: kDrive:

    This will instantly start copying your folders, subfolders, and iCloud contents to your personal folder on your Infomaniak kDrive!

     

    Details about the dates of your exported photos

    If you export your photos from iCloud to kDrive Infomaniak, be mindful of the date metadata. During export, the file creation dates may be altered and replaced with the export date instead of the original capture date.

    Here is a script for advanced users that allows you to restore the correct data to your files from the EXIF information (it is recommended to process batches of 7000 photos max. to avoid a crash):

    1. Download ExifTool https://exiftool.org/index.html (macOS Package).
    2. Install the application by allowing it to open first if necessary:
    3. Open Script Editor (located in your Applications > Utilities folder):
    4. Click on New document.
    5. Copy and paste the long script provided below into the Script Editor window.
    6. Click on Run to start the script, a window opens:
    7. Select the folder to analyze.
    8. Let the script run, it will modify the dates or write errors in a file errors.txt on the desktop.

    The script to copy and paste in full:

    -- replace file date with EXIF creation date or date from name after the first dash -
    
    tell application "Finder"
        set FolderPath to choose folder with prompt "Select the folder containing the files to update"
        my processFolder(FolderPath)
    end tell
    
    on processFolder(aFolder)
        tell application "Finder"
            -- process files:
            set fileList to files of aFolder
            repeat with eachFile in fileList
                -- process a single file
                
                set theFile to eachFile
                set AppleScript's text item delimiters to {""}
                set fileName to name of eachFile --get the file name
                
                set eachFile to eachFile as string --file path
                set hasDate to true --initialize date found flag
                
                try
                    --get date if available
                    set photoDate to do shell script "/usr/local/bin/exiftool -DateTimeOriginal " & quoted form of POSIX path of eachFile
                    if photoDate is "" then set photoDate to do shell script "/usr/local/bin/exiftool -CreationDate " & quoted form of POSIX path of eachFile
                    if photoDate is "" then set photoDate to do shell script "/usr/local/bin/exiftool -CreateDate " & quoted form of POSIX path of eachFile
                    
                    if photoDate is "" then
                        set hasDate to false --check if date was found
                    end if
                    
                on error
                    set hasDate to false -- error retrieving date
                    set photoDate to ""
                end try
                
                if length of photoDate > 20 then
                    --format extracted date
                    set x to (length of photoDate) - 33
                    set OriginalDate to text -x thru -1 of photoDate
                    set formattedDate to text 1 thru 5 of OriginalDate
                    set theYear to formattedDate
                    set formattedDate to formattedDate & text 7 thru 8 of OriginalDate
                    set theMonth to text 7 thru 8 of OriginalDate
                    set formattedDate to formattedDate & text 10 thru 11 of OriginalDate
                    set theDay to text 10 thru 11 of OriginalDate
                    set formattedDate to formattedDate & text 13 thru 14 of OriginalDate
                    set theHour to text 13 thru 14 of OriginalDate
                    set formattedDate to formattedDate & text 16 thru 17 of OriginalDate
                    set theMinute to text 16 thru 17 of OriginalDate
                    set formattedDate to formattedDate & "." & text 19 thru 20 of OriginalDate
                    set theSecond to text 19 thru 20 of OriginalDate
                    set newName to theYear & "-" & theMonth & "-" & theDay & " " & theHour & "." & theMinute & "." & theSecond
                    
                    set testValue to formattedDate as string --check if found date is 000
                    if testValue is " 000000000000.00" then
                        set hasDate to false
                    else
                        -- set file date to original EXIF date and write to log
                        do shell script "touch -t " & formattedDate & " " & quoted form of POSIX path of eachFile
                        set logFile to open for access ((path to desktop folder as text) & "Date Found.txt") as text with write permission
                        write "Original date found for file: " & OriginalDate & " " & eachFile & return to logFile starting at eof
                        close access logFile
                    end if
                end if
                
                if hasDate is false then
                    -- get date from file name after first dash
                    set nb to ""
                    set nameDate to ""
                    set fileName to fileName as string
                    set savedDelimiters to AppleScript's text item delimiters --save delimiters
                    set AppleScript's text item delimiters to {"-"} --split on "-"
                    set nb to offset of "-" in fileName
                    if nb is not 0 then
                        set AppleScript's text item delimiters to savedDelimiters --restore delimiters
                        set nameDate to characters (nb + 1) thru (nb + 8) of fileName as string
                        set nameDate to nameDate & "1200.00"
                        set cmd1 to "/usr/local/bin/exiftool -datetimeoriginal=" & nameDate & " " & quoted form of POSIX path of eachFile
                        set cmd2 to "/usr/local/bin/exiftool -createdate=" & nameDate & " " & quoted form of POSIX path of eachFile
                    end if
                    try
                        -- write date from name to EXIF
                        do shell script cmd1
                        do shell script cmd2
                        do shell script "touch -t " & nameDate & " " & quoted form of POSIX path of eachFile
                        do shell script "rm " & quoted form of POSIX path of (eachFile & "_original")
                    on error
                        -- if date from name is invalid, log the error
                        set logFile to open for access ((path to desktop folder as text) & "Date Error.txt") as text with write permission
                        write "No valid date found in file name: " & eachFile & return to logFile starting at eof
                        close access logFile
                    end try
                end if
            end repeat
            
            -- process folders:
            set folderList to folders of aFolder
            repeat with eachSubfolder in folderList
                -- process a subfolder
                my processFolder(eachSubfolder)
            end repeat
        end tell
    end processFolder
    
    tell application "Finder"
        display dialog "Done! All files processed." buttons {"Close"}
    end tell


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Display more results If you cannot find an answer, contact us
    logo infomaniak
    Prices do not include VAT
    facebook
    twitter
    linkedin
    instagram

    Infomaniak

    About Infomaniak The team Infomaniak is recruiting Press space Infomaniak blog All certificates Products and offers Clients' opinions

    Support

    Assistance 7/7 FAQ and guides Premium Support Sales contact API REST Report abuse WHOIS Statuts Public Cloud Service status

    Partnerships

    Become a reseller Affiliate programme Directory of partners Requests for quotes

    Ecology

    Green hosting Certificates & awards

    Follow our development

    The email entered is invalid
    earth icon
    • EN
      • EN
      • DE
      • ES
      • FR
      • IT
    ©2025 Infomaniak - Legal documents - Legal notice - Data Protection - Privacy Policy - Site map - Manage your cookies
    bcorp-logo
    icann-logo
    swiss
    new-iso
    swiss-hosting
    logo infomaniak
    Prices do not include VAT

    Infomaniak

    About Infomaniak The team Infomaniak is recruiting Press and media Infomaniak blog All certificates Products and offers Clients' opinions

    Support

    Assistance 7/7 FAQ and guides Premium Support offer Sales contact API REST Report abuse WHOIS Statuts Public Cloud Service status

    Partnerships

    Become a reseller Affiliate programme Directory of partners Requests for quotes

    Ecology

    Green hosting Certificates & awards

    Follow our development

    The email entered is invalid
    bcorp-logo
    icann-logo
    swiss
    new-iso
    swiss-hosting

    facebook
    twitter
    linkedin
    instagram
    ©2025 Infomaniak
    Contracts - Legal notice - Data Protection - Privacy Policy - Site map - Manage your cookies

    Managers

    earth icon
    • EN
      • EN
      • DE
      • ES
      • FR
      • IT
    Your browser is outdated, security and browsability are no longer guaranteed. We recommend that you update it as soon as possible by clicking here.