This guide concerns Greylisting, a protective measure that is implemented on Infomaniak's mail servers.

How Greylisting Works

Greylisting is a technique used by Infomaniak mail servers (among others) to combat spam. It relies on the principle of temporarily delaying the delivery of an email to verify the legitimacy of the sender. This method exploits the fact that spam servers often send emails without adhering to message retransmission standards.

1. Initial Reception

When a mail server receives an email, it records three elements:

• the sender's IP address
• the sender's email address
• the recipient's email address

2. Temporary Rejection

The server temporarily rejects the delivery of the email and sends a temporary error message (code 4xx). This means that the message is not permanently rejected, but that the sending server must try again later.

3. Retry

Legitimate mail servers are programmed to retry delivering messages after a certain delay. Spam servers, on the other hand, often do not bother to retry.

4. Acceptance

Upon retry, if the email comes from the same trio (sender's IP, sender's email address, recipient's email address) noted previously, the message is accepted and delivered to the recipient.

This guide concerns the setup of the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).

Access the application settings

To open the settings of the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet) on your device:

1. Tap at the top left of your inbox:
   
2. Click on the Settings icon ‍ at the top of the panel that opened:
   
3. You can manage the settings from the screen that appears:
   

a. Signature selection

If you have multiple email addresses linked to your account, tap on the email address for which you want to change the signature.
Then choose another signature from among those configured.

b. Application lock

This option allows you to protect the application with one of your device's lock methods, which allows you to stay logged into Infomaniak Mail with your user account but prevents access to Infomaniak Mail by a third party when the application is no longer among the open applications.

If your device has a fingerprint reader, you can use this method to activate the lock:

When reopening the application, authentication is required:

c. Notifications on the device

You can configure notifications for each of the email addresses linked in the application:

Also, refer to this other guide regarding mobile notifications.

d. Contact & calendar synchronization

For now, this synchronization is managed externally. Please refer to the assistant https://config.infomaniak.com/.

e. Conversion list density

The display mode can be compact, normal, or wide.

f. Theme

The theme allows you to choose a dark mode display or, conversely, a light display with black on white. This display can also be set based on the device's theme (thus allowing for any system setting that might change the display based on the time of day).

g. Accent color

The accent color is either blue or pink.

h. Swipe actions

Swipe actions allow you to define what operation Infomaniak Mail should perform if you swipe your finger across a message from right to left or from left to right:

The possible actions are:

• delete the message (it goes to the trash)
• archive the message (it goes into an archive folder)
• mark it as read or unread
• move the message (in this case, the folder list appears after a swipe)
• favorites (to activate tracking on the message)
• mark as spam
• quick action menu (also accessible from reading the message and offers to write a reply, perform a transfer, a deletion, a print, etc.)

It is also possible to select "none" to avoid operations that would not be desired if your device is not suitable for scanning:

i. Message display mode

Choose between a threaded display of messages (conversation mode) or individual.

j. Display external content

Choose between automatic or on-demand display of external content (images...).

Application language

The language is based on the language of your device on which the Infomaniak Mail mobile app is installed and not on the language set on your user account.

This guide explains how to implement a DMARC policy for your email hosted by Infomaniak, an essential element to prevent potential delivery issues.

Preamble

• DMARC (Domain-based Message Authentication, Reporting, and Conformance) is an essential tool for enhancing email security and protecting your domain against fraud by verifying the authenticity of outgoing emails (through authentication mechanisms such as SPF and DKIM) and allowing you to define policies for handling unauthenticated emails.
• DMARC is used to specify to other mail providers what they should do when they reject an email due to incorrect or missing SPF or DKIM.
• To do this, domain owners can define DMARC policies, such as "reject", "quarantine" or "none", to specify how these "suspicious" emails should be handled. Example:
  1. An email is sent from anna@domain.xyz to victor@yahoogle.abc.
  2. The Mail Service of domain.xyz contains a DMARC configuration of type reject at 100%.
  3. The Mail Service of yahoogle.abc is well secured and proceeds with the SPF/DKIM/DMARC analysis of the mail arriving from domain.xyz.
  4. If this analysis results in a failure of the SPF or DKIM, then the Mail Service of yahoogle.abc will reject (and therefore delete) the message.
  5. It will send a report by email if a report address is specified in the DMARC of domain.xyz.
     • These DMARC reports generated help you maintain and improve the security of your domain; you will thus be able to identify any authentication errors and phishing attempts using your domain.

DMARC policy and acceptance percentage

For the instructions that can be given to recipient servers when a suspicious message is detected, 3 policies (p = policy) exist and can be refined with a percentage (pct):

none

With "p=none", no email is rejected or quarantined based on DMARC verification. However, the percentage of reception can be used to collect data on unauthenticated emails, indicating how many of these emails should be subject to the DMARC policy. For example, "p=none; pct=10" means that 10% of unauthenticated emails will be subject to the DMARC policy, while the remaining 90% will be accepted.

quarantine

With "p=quarantine", unauthenticated emails may be placed in quarantine, but the reception percentage determines the proportion actually subject to this policy. For example, "p=quarantine; pct=50" means that 50% of unauthenticated emails will be placed in quarantine, while the remaining 50% will be accepted.

reject

With "p=reject", unauthenticated emails are rejected. The reception percentage determines the proportion of unauthenticated emails that will be effectively rejected. For example "p=reject; pct=20" means that 20% of unauthenticated emails will be rejected, while the remaining 80% will be accepted.

Create a DMARC record

There are 2 ways to manage DMARC.

If you have a Mail Service with Infomaniak, the easiest way is to go to the Global Security tool to manage your DMARC security policy and reports:

But since the DMARC record is a type of DNS record, typically of type TXT, you can also manage it from the DNS zone of the domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Zone in the left sidebar.
4. Click the button to add a record:
   
5. Click on the radio button DMARC to add a record.
6. Click on the Next button:
   
7. Leave (or add if necessary) the value _dmarc in the Source field.

8. The Target field must contain the parameters you wish to use, separated by ;:

   Tag Name	But	Example
   v	Protocol version	v=DMARC1
   pct	Percentage of messages subjected to filtering	pct=20
   ruf	Report URI for forensic reports	ruf=mailto:authfail@domain.xyz
   rua	Aggregate report URI	rua=mailto:aggrep@domain.xyz
   p	Policy for the organizational domain	p=quarantine
   sp	Policy for the subdomains of the organizational domain	sp=reject
   adkim	Alignment mode for DKIM	adkim=s
   aspf	Alignment mode for SPF	aspf=r

   This can result in for example v=DMARC1;p=reject;pct=100;rua=mailto:postmaster@dmarcdomain.com (source)

9. Leave the default value for the TTL.
10. Click on the Save: button
    

This guide offers several solutions to quickly delete a large number of emails contained in an email address hosted by Infomaniak. Note that the size of your mailbox is not limited.

Delete emails in bulk…

… from the Infomaniak Web Mail app

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).

2. Display the maximum number of items loaded at once:

   

3. To empty the inbox, select all visible items on the screen and click on the Trash icon to send them to the trash:

   

   • Repeat this process on all pages.
4. Apart from the inbox, folders can be emptied in a few clicks:
   
   
    
   • Warning: Emails are deleted without going through the trash, as if you were deleting the folder itself — only a restoration can allow for possible recovery.

You can also delete the email address within a Mail Service, then recreate it. It will then be completely empty.

… from an IMAP email software/client

A solid solution is to configure the email address in an IMAP email client software, which will allow you to select all messages (without pagination) and thus make deletion easy and quick:

1. Install Thunderbird (or any other email application on your device).
2. Add your email address by entering its password.
3. Wait for the inbox to load.
4. Select all messages.
5. Click on Delete.
6. It is done, you can remove the application if you wish.

Special case: struck-through messages

To permanently delete any traced/strikethrough emails appearing in your software/email client or on Mail Infomaniak:

• Microsoft Outlook
  • go to the Edit menu -> Empty Deleted Items (in English, you should have a Purge menu)
• Apple Mail
  • go to the menu BAL -> Erase deleted items

They will then disappear from the Mail Infomaniak interface as well.

This guide explains how to manage errors of type Soft Bounce & Hard Bounce that can occur when sending emails, particularly when using the Newsletter Infomaniak.

Hard Bounce

A hard bounce is an email that cannot be delivered for permanent reasons.

• email sent to a fake address
• domain of the recipient's email which is not a real domain
• recipient's server that does not accept emails
• etc.

Example of the Infomaniak Newsletter tool after a send with 20% Hard Bounce:

Soft Bounce

A soft bounce is an error message indicating that the email has not been delivered to its recipient and corresponds to a presumably temporary routing problem: the email address is valid, and the sender can resend the email.

Several reasons can explain a soft bounce and therefore why the recipient's server temporarily rejects the email:

• the recipient's inbox is full: due to insufficient storage capacity, the recipient no longer receives messages
• an issue occurs with the recipient's mail server: the server is temporarily unavailable or down, or the user has inadvertently set filters that prevent the reception of certain messages
• when the content of the e-mail, including its attachments, is too large, the delivery issue occurs at the time of sending

Unless the recipient has permanently abandoned their inbox without deleting their account, a soft bounce is a temporary issue.

This guide explains how to remove additional designations from an existing Service Mail (everything that comes after the @ in your email address), by detaching its linked domain names.

Introduction

• Once removed, the domain name is available again to order a new Service Mail or to be attached to another existing Service Mail.
• Note that you can also rename your product in the Infomaniak Manager, but changing the name of a Service Mail has absolutely no effect on its addresses. You need to act on the domain name.

Remove the linked domain

Prerequisites

• Have dissociated the synonym domain from the main domain if there was a previous association.
• Have set the domain name to be detached as a secondary domain (instead of a primary domain) — this reversal can be done by following this other guide in the section named "a" starting from point 3.

To detach a domain name from your Service Mail:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Domain Management in the left sidebar.
4. Click on Linked Domains in the left sidebar:
   
5. Click on the icon ⋮ to the right of the domain name to be detached.
6. Click on Unlink the domain (read the prerequisites above if the option is not available).
   
7. Confirm the detachment.

This guide shows how to export and save the contacts of the tool "Discussion List" in a CSV file (.csv) format.

Export contacts to a file

The discussion list tool is accessible within your Mail Service:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the product concerned.
3. Click on Discussion List in the left sidebar menu.
4. Click on the name of your list.
5. Click on the Subscribers tab.
6. Click on Download the list in CSV format:
   

The CSV file will be downloaded to the hard drive of your computer.

To import these contacts into the Newsletter tool:

1. Modify the possible extension of the .txt file to .csv.
2. Refer to this other guide.

This guide explains how to set up a sending and reply address different from the email address used on the Infomaniak platform.

Preamble

• This is useful for working with one of your email aliases or synonym domains.
• This will work with the Infomaniak Web App Mail (online service ksuite.infomaniak.com/mail) as well as with most email software/clients.
  • However, be careful: there is no link between the settings entered in the Signature section of Infomaniak Mail and the email software/clients.
  • Each email software/client has its own settings and you can, for example, define a different reply address within each of the respective tools (read all the way at the bottom of this guide).

Set up the sending address on the Infomaniak Web Mail app

Prerequisites

• The secondary email address that can be used must have been added as:
  • … either email alias (example: aa@ instead of anna.alpha@) but special aliases excluded,
  • … either synonym domains (example: @short-dom.xyz instead of @my-super-long-domain.xyz).

To access the sending address options:

1. Click here to access the Infomaniak Web App Mail (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon at the top right of the interface.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on Signature.
5. Click on the action menu ⋮ to the right of the current signature.
6. Click on the pencil icon ✎ to edit the current signature.
7. OR ELSE create a new signature:
   
8. Click on Show advanced settings:‍
   ‍
9. The address…
   1. … for sending allows you to define the address that will be mentioned as the sender in the inbox of your recipients.
   2. … for reply allows you to receive future responses to your emails (return-path) to a different address (among the choices specified in the prerequisites above)…
      • …and if you write a message in response to a reply received on this alias, the signature allowing sending with this alternative identity will be applied instead of the signature defined by default.
10. Validate with the blue Save button (if this remains grayed out, make sure all fields are filled in, especially the full name field):
    
11. Write a new message by selecting the corresponding signature:
    

In the example above, the sending address has been modified but not the reply address. This gives the expected result with the recipient (it is enough to look at the headers of the received message to prove it).

Now add the same secondary address in an email software/client, the effect will be the same.

Set up the sending address on an email software

It is possible to configure an email software/client with any existing email address, even if it exists as an alias in your Mail Service. The sending will be done in the same way as with an address defined as the "main" email.

Example in the software Betterbird (a fork of Thunderbird):

1. Add an account in Betterbird with the correct email parameters related to the alias:
   
2. Write a new message.
3. Once received, the message is correctly described as being sent from an address that you know is an alias:
   

This guide explains how to link an external website (hosted by a turnkey website creation service, for example) to your Infomaniak email.

This will be useful in case, for example, your webmaster has modified the technical information (DNS) of your domain name to direct it towards your external website and this has interrupted your email.

Prerequisites

• Your domain name has the DNS records corresponding to the provider of your external web service (since it is the DNS zone at this provider that you will edit).
• Note the Infomaniak MX mta-gw.infomaniak.ch or sometimes mta-gw.infomaniak.ch. (presence of a final period).
• Note the Infomaniak SPF v=spf1 include:spf.infomaniak.ch -all.
• Note the DKIM Infomaniak.
• Understand that any DNS addition or modification can take up to 48 hours to propagate.

Specific guides

Click on the link corresponding to the web site provider:

• Wix
• Wordpress.com
• Shopify
• Jimdo (guide A | guide B)

Guide for any other web provider

In general, you need to find the place on your web provider's dashboard where you can add the technical information (the 3 indications listed in the prerequisites above) to make the Infomaniak email work while your domain directs all traffic to this web provider:

1. The MX of Infomaniak.
2. SPF is a verification method that ensures an email is genuinely sent by the claimed sender, helping to combat spam and fraudulent emails; it is often added in the form of a TXT record.
3. The presence of a DKIM has become essential for the optimal functioning of your Infomaniak email.

This guide explains how to import emails contained in an archive in MBOX format to an Infomaniak email address.

Prerequisites

• Have a valid and functional email address with Infomaniak.
• Have an archive of your previous mailbox in .mbox format.

Importing MBOX format emails...

... with Thunderbird

Install Thunderbird and configure the Infomaniak address in IMAP. Then, to add MBOX file import support:

1. Open Thunderbird.
2. Click on the Tools menu.
3. Click on Add-ons and Themes.
4. Search for the ImportExportTools extension:
   
5. Click the button to install the ImportExportTools NG extension.
6. Confirm the addition of the extension to Thunderbird:
   
7. Create a new folder by right-clicking in the local part of your account tree:
   
8. Right-click on this new folder and choose to import a mbox file from the new menu of the ImportExportTools NG extension:
   
9. Select the .mbox file on your hard drive and import it.
10. Your emails are imported into the local folder.
11. This local folder can be moved to the main directory to be synchronized with the Infomaniak server via IMAP:
    
12. The sending of emails to the server is done and you will find your content if you consult the mailbox from another system, such as the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail) for example (or even Apple Mail or Microsoft Outlook - read below):
    

... with Outlook

There is no free solution to convert a .mbox file to a .pst Outlook file for example. However, by following the solution above, which is entirely free, you will get your emails from the .mbox archive to your Infomaniak address.

You can then choose to no longer use Thunderbird but continue with Microsoft Outlook in IMAP since all your messages will have been stored on the Infomaniak servers.

This guide explains what the "External" email label means, which appears on the Web app Mail (online service at mail.infomaniak.com) and the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet) when reading certain messages:

 

External email notice

The "External" label appears in the following cases:

• The sender's domain name (or alias) does not match that of the email address configured in Mail.
• The sender is not part of the contacts (including suggested contacts).
• The email comes from an address hosted outside the Organization.

It will display as unknown" instead of “ externalwith some free offers like my kSuite.

Enable or disable the mention

You can activate or deactivate the mention, the effect is immediate for incoming emails and in the case of a response to an external email. To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Global Configuration in the left sidebar
4. Click on the Security tab.
5. Turn the toggle switch on or off:
   

This guide explains how to connect the desktop app New Outlook (desktop application on Windows, replacement for Microsoft Courrier and Windows Mail) to an email address hosted at Infomaniak.

Add the email address to the application

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

To set up the email application:

1. Open the application.
2. If necessary, click on the gear icon in the top right corner (otherwise, skip to step 4):
   
3. Click on Add an account:
   
4. Enter the email address to connect.
5. Click on Continue:
   
6. Enter the email password.
7. Click on the button More.
8. Check and complete any missing information by scrolling down if necessary:
   
9. Check and complete the missing information.
10. Click on Continue:
    
11. Take note of and go through the various Microsoft information windows:
    
12. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• Port SMTP = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to check ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

Important information

Although the emails themselves remain stored on the Infomaniak server, the experience in New Outlook is highly integrated with the Microsoft cloud:

• Some information from your account may be used by Microsoft for centralized management and better synchronization experience.
• According to some users, it would even be mandatory to have a Microsoft Cloud account to use classic IMAP.

If you want to have total and local control over your emails, consider using third-party email software/clients (such as Thunderbird for example) that allow for more direct storage.

Password

If you are unsure about your email password, the troubleshooting guides help you resolve any issues:

• Familiarize yourself with the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook stops working after a change to your email password, refer to this guide.

This guide explains how to block / blacklist email addresses or entire domains so that you are no longer bothered by specific unwanted emails in your Infomaniak mailbox.

You will learn that it is also possible to allow / whitelist addresses to bypass the anti-spam filter of your Infomaniak mailbox.

Preamble

• In addition to the Infomaniak anti-spam filter which eliminates the majority of unwanted emails as it evolves, Infomaniak offers two distinct lists that you can fill out as you wish:
  1. blocked senders:
     • blocked emails and domains are then directly treated as spam
  2. authorized senders (authorized to bypass the anti-spam filter):
     • authorized senders and domains will no longer be filtered by the anti-spam filter
     • the list of authorized senders is only active on the original recipient of each message; if the message is addressed to an address abc@domain.xyz and then redirected to def@domain.xyz, the anti-spam filter and the list of authorized senders must be configured for the address abc.
• These lists are specific to the email address on which the operation is performed.
• A Mail Service administrator can also apply these lists to the entire Mail Service, via the global configuration of a Mail Service (refer to this other guide).

A. Address/domain formats that can be used

As indicated in points 5 & 6 below, you can enter email addresses and/or domain names that will then be blocked or authorized on your mailbox.

To refine the precision of your filtering requests, the system supports partial searches through the use of wildcard characters * and ? . This character will automatically substitute any sequence of characters at its position, thus allowing flexible matches on incomplete strings.

Here are a few examples of entry formulations, for which you must of course replace the example domain (the-spam-domain.xyz) with the one that bothers you:

Block all email addresses from a domain name

*@the-spam-domain.xyz or toto*@the-spam-domain.com …

Block a domain and all its subdomains

toto@*the-spam-domain.xyz or toto@* …

B. Manage blocks or authorizations from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage security: if you had been invited to the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail) to manage your address, it is possible that the Mail Service manager has removed this right from their admin account.

To block or authorize senders from the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail):

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍  at the top right.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on Security:
   
5. To add a blocked sender (blacklisted), click on the Add an address button in the Blocked address box:
   
6. To add an authorized sender (whitelisted), click on the Add an address button in the Approved address box:
   
7. Fill in the fields as desired and/or according to the format indicated in point A above.

You can also block a sender directly from the received email:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Open the message from the unwanted sender.
3. Click on the ⋮ icon at the top right of the open message.
4. Choose Block the sender to add it directly to the list of blocked addresses:
   
   
   

If necessary, remove the address by returning to the Security tab.

C. Manage blocks or authorizations from Service Mail

To block or authorize senders from a Service Mail:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned.
4. Click on the Security tab or from the left sidebar on Security:
   
5. To add a blocked sender, click on the Add an address button in the Blocked address box.
6. To add an authorized sender, click on the Add an address button in the Approved address box.
7. Fill in the fields as desired and/or according to the format indicated in point A above.

Alternative

To act on your incoming mail, you can also use mail filters.

Following the update of Infomaniak's mail infrastructures in recent months, compatibility with old security standards was temporarily maintained.

Outdated software, such as Outlook 2007, is no longer compatible. Infomaniak supports modern solutions such as Office 365, Outlook 2016 and later versions, as well as the old Windows Mail client and of course, Thunderbird.

The use of unsupported software exposes you to major security risks. It is therefore recommended to update your tools promptly to ensure the protection and continuity of your services.

This guide is about the DMARC policy and optional security reports sent by email that can be activated or deactivated on demand.

Optional DMARC Reports

DMARC reports are optional and provide the following information:

1. Third-party senders or servers that send emails on behalf of your domain.
2. The percentage of messages from your domain that pass the DMARC verification process.
3. The servers or services that send emails failing DMARC checks.
4. The DMARC actions performed by the receiving server for unauthenticated messages from your domain (none, quarantine, or reject).

When the reports indicate that most of the emails pass the DMARC checks successfully, it is recommended to strengthen your DMARC settings by imposing stricter measures. This will enhance the protection of your domain against spoofing.

The written report is sent by email to the address you specify in the configuration, and will come from dmarc@infomaniak.com or other providers such as Microsoft, Google, Yahoo, etc. It is delivered as a zip archive containing the report in XML format:

It is also possible to receive copies of problematic emails.

Analyze a DMARC report

Infomaniak is neither able to analyze your potential DMARC reports and records, nor to comment on the validity or compliance of these, as this is entirely your responsibility.

It is recommended to use an external service to analyze DMARC reports, such as for example https://dmarcadvisor.com/dmarc-analyzer/.

Disabling a DMARC report...

… from a Mail Service

To disable the sending of a DMARC report if you still have a Service Mail (otherwise, read below):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Global Security in the left sidebar.
4. Click on Edit (in the DMARC section).
5. Remove the registered addresses and Apply the changes:
   
   

... from the DNS zone of a domain

If the Mail Service is no longer active but you continue to receive email reports, you must act directly on the domain name and delete the dmarc record from its DNS zone:

This guide covers the steps to follow when you are healthcare professionals, Infomaniak customers, and wish to comply with the HIN system.

Preamble

• The acronym HIN stands for "Health Insurance Network".
• A HIN-type email address is an address used to send confidential and sensitive messages, such as medical records or test results, between healthcare professionals who have been authorized to use them.
• These addresses are protected by additional security measures to ensure that sensitive information does not fall into the wrong hands.

Obtaining an encrypted HIN email address

For your Infomaniak email address to be HIN-compatible:

1. Click here to access the page of services offered by HIN and subscribe to their offer.
2. Contact Infomaniak support in writing as soon as a contract is concluded, clearly mentioning the email address(es) concerned (pay special attention to the domain name and its extension .com, .ch etc.).
3. Wait for HIN to notify Infomaniak and for the solution to be implemented (several hours or days).

This guide helps you find the public IP address of your device, which can be useful for certain support requests, among other things.

Display the public IP address on the connected device

Click here to obtain the public IP address of your device in IPv4 and IPv6 format.

Alternative methods

Visit ipinfo.io or ifconfig.me.

... on macOS

1. From a terminal application (command line interface, CLI) on your device, run the command curl ifconfig.me and press enter.
2. The displayed address is the public IP address of the computer.

To automate the search for the public IP address, use commands or scripts that query services such as api.ipify.org ...

This guide explains how to allow a user (friend, colleague, client, family member, etc.) to easily and securely use an email address that you have created within an Infomaniak Mail Service as an administrator of the concerned Organization.

Preamble

• In most cases, no password will need to be transmitted to them.
• The email address will be automatically added to the user's Infomaniak Mail interface after they accept the invitation.
• Refer to this other guide if you are looking for additional information about simply creating an email address for yourself.

Invite to use the email...

... from the Mail Service

To allow an already active user to access the email address you wish to share:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on the concerned email address in the displayed table.
4. Click on Invite at the top of the table (table of users currently having the concerned address on Mail):
   
5. Choose to generate a sharing link (or invite an existing user in the organization).
6. Optionally define restrictions among the permissions that can be assigned to the user.
7. Click on the blue button:
   
8. Enter the email address password.
9. Copy the link to be shared with the guest mail user.
10. Modify the language of the invitation if necessary.
11. Enable email/SMS sending if necessary:
    
     

… from the Infomaniak Web Mail app

To access the same process as above but from the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail):

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the action menu ⋮ to the right of the email address concerned.
3. Click on the Settings of the email address:
   
4. Click on Invite:
   

Accept the invitation

To view the email address to which they have been invited, the user executes the link they received in their browser:

1. A first window tells them who invited them and which email address they will be able to view after creating their user account (or logging in to their existing user account).
2. The invited user logs into the account.
3. Their Infomaniak Mail app directly displays the new address they can now use.

In case of a problem

If the Invite button (point 6 above) is not visible or remains grayed out, check that:

• your user account has sufficient permissions to administer the product in question
• the email address in question does not yet exist as a login identifier for an Infomaniak Organization
• the table under the button does not mention a user listed with an email address identical to the email address in question

Example: you want to invite someone to view the address anna.a@domain.xyz but the button is grayed out because a user anna.a@domain.xyz is listed in the table.

Solution: to be able to invite a new user to view the address in question, completely delete the user account with the login address being the email address in question.

This guide explains how to block (or allow) email senders globally on an entire Service Mail. Refer to this other guide if you are looking for information on how blocked‍ and allowed‍ sender lists work.

Managing Security in Global Configuration

An administrator of Service Mail can add email addresses or even entire domains to the lists of approved or rejected senders, and these lists will be applied to all email addresses of a Service Mail (without modifying the existing settings on each of the email addresses):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Global Configuration in the left sidebar.
4. Click on the Security tab.
5. Click on the Add an address button in the Blocked address box to block an email from an unauthorized sender.
6. Do the same for the approved senders in the other box:
   ‍
7. Click on Validate to activate these lists on all email addresses in the domain.

This guide helps you protect the reputation of your domain name, to maintain the trust of Internet users and service providers in your website or business, thereby facilitating the smooth operation of your email.

The web reputation

There are different types of reputation on the Internet, including personal reputation, corporate reputation, and domain reputation.

Domain reputation is essentially a score that determines how email systems decide what to let through to users' inboxes. Fundamentally, the reputation of your domain is a measure of the health and legitimacy of your domain. This reputation can be influenced by the security of your email and website.

For example, the reputation of a domain can decrease if…

• … the site visible at the domain address is hacked, leading to the mass sending of fraudulent emails,
• … the domain's email is exploited for the involuntary sending of spam.

If the reputation of your domain remains poor, your emails may be marked as spam and not reach their intended audience. This can harm email deliverability (see this other guide in English on this topic).

Improving domain reputation

By following these few tips, you can improve the reputation of your domain and, for example, boost all your email marketing efforts:

• Set up and verify SPF, DKIM, and DMARC records that help protect your domain from identity theft attacks.
• Check the reputation of your domain with tools such as Google Postmaster Tools, Sender Score, Microsoft SNDS, McAfee or Talos Intelligence and identify potential issues.
• Only send emails to users who have chosen to subscribe!
• Get trusted links or backlinks…

See this other guide about RBLs.