This guide details the security measures implemented for the Infomaniak email offers to detect abusive and abnormal use of an email address.

Preamble

• Upon written, justified and authenticated request, it is possible to modify these security rules for a specific paid email address.
• For sending emails to a large number of recipients, the Newsletter tool is the most suitable.
• These measures protect you from malicious use of your computer or your account.

Daily sending limits

The number of outgoing emails per 24 hours is limited to:

• my kSuite = 500‍‍ | my kSuite+ = 1440‍
• kSuite Standard 1 max. user = 100‍ | kSuite Standard 2 min. users = 1440‍‍ | kSuite Pro = 1440‍‍ | kSuite Entreprise = 1440‍‍‍‍
• Service Mail Starter = 100‍ | Service Mail 5 addresses min. = 1440‍‍‍
• Web Hosting (PHP Mail() function - unauthenticated sends) = 50‍ | Web Hosting (authenticated sends) = 1440‍‍

1 message sent to 2, 42 or 99 people in CC/BCC counts as respectively 2, 42 and 99 messages.
 

Other email limits

• Limits on the number of recipients per email sent
• Email size limits

This guide explains how to create a "catchall" email address on a Service Mail.

Preamble

• A "catchall" email address collects all emails sent to non-existent email addresses on the domain.
• This is ideal if you want to receive all messages for which there is no specific address on your domain.
• The email address must be named exactly "catchall" and appear as a created address on the Service Mail of the relevant domain.
• Also, familiarize yourself with the important recommendations at the end of this guide.

Create a catchall address

To access the Service Mail and create the catchall address:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the chevron ‍ to the right of the blue button Create an email address.
4. Click on Create a generic email address.
5. Select Catchall.
6. Click on Continue:
   

Example

1. You use the email address jonnie.smith@domain.xyz which works and exists on the Service Mail domain.xyz.
   • You have also created an address catchall@domain.xyz on the Service Mail domain.xyz.
2. An email is sent to smith.johnny@domain.xyz because the sender misspelled the recipient's address.
3. The email will still arrive in the catchall@domain.xyz inbox, which you can simply check in your chosen Mail interface.

Important recommendations

The creation of this type of account is not recommended:

• Catch-all addresses receive all emails sent to any address in the domain; this means they are often flooded with spam, which can be difficult to manage and filter.
• Due to the high volume of spam, legitimate messages can be drowned out and lost in the mix, which can result in the loss of important communications.
• Catchall addresses can potentially be used by attackers to target your domain with brute force attacks or other methods, as they provide an easy target for testing different address combinations.

Moreover, if you set up the "Responder" function on an address catchall@ of your domain, no automatic reply will be sent to people sending a message to a non-existent address of the domain.

This guide will help you resolve an issue if you received, after sending an email, a message with the failure reason "Spam Message Rejected" or "5.7.0 AV: Message is rejected by headers rule filter.. 554 Please check the message and try again"...

Must be checked absolutely

Check that your email did not contain:

• words or phrases that are often associated with spam, as it could be identified as an unwanted message and rejected
• any unusual indication in the signature, a incorrectly formatted link (http//.domain.xyz for example), etc.
• an attachment with one of these forbidden extensions: .exe, .com, .cmd, .cpl, .hta, .scf, .sct, .lnk, .bat, .js, .jse, .wsh, .ws, .wsf, .wsc, .vbe, .vb, .vbs, .shs, .pif, .scr ... including inside a compressed file (.zip for example)

To send a file (e.g., js or exe) and confirm it is virus-free, store it on your hosting space and create a link to it (if the file is large and you are sending it from the Web Mail Infomaniak app (online service mail.infomaniak.com), it will be placed on a temporary server allowing it to be sent to your recipient, who will receive a download link in this case) or via Swisstransfer.com.

Also check your SPF record. If your domain does not have an SPF record or if this record is incorrect, it will very likely cause your message to be rejected.

If you believe you have received a "Spam Message Rejected" message without reason, contact Infomaniak support.

This guide explains how to connect the Outlook 2007 email application to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (without confusing it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on the Tools menu.
3. Click on Options:
   
4. Click on the Email Configuration tab.
5. Click on Email Accounts...:
   
6. Click on New:
   
7. Click on Configure manually.
8. Click on Next:
   
9. Click on the Internet E-mail button to connect to an IMAP server.
10. Click on Next:
    
11. Check and complete the missing information by scrolling down if necessary.
12. Click on Additional settings:
    
13. Click on the Outgoing Server tab.
14. Click on My outgoing server requires authentication.
15. Click on the Advanced tab:
    
16. Replace the port numbers with the correct information and enable SSL.
17. Click on OK:
    
18. Click on Next:
    
19. Click on Finish:
    
20. Click on Close:
    
21. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to obtain your email address(es) from the Swiss hosting provider Infomaniak.

Preamble

• Except for certain free offers, an email address at Infomaniak is always created within an Email Service, and this Email Service revolves around a personalized domain name that must exist and be configured for the email to work.
• Example: you want the address jean.dupont@domain.xyz ‍ then you need to:
  1. Own the domain name “domain.xyz”.
  2. Get a Mail Service “domain.xyz”.
  3. Create the email address “jean.dupont”.
• All of this is offered and requested during the ordering process on infomaniak.com (see below), preceded by the creation of a mandatory user account (for which you will need to provide your personal email address, or an address that already exists in any case).
• If the corresponding domain name is already registered with an external registrar, you may need to enter the correct MX record in the DNS zone.

Order email addresses from Infomaniak

Before or after your registration:

• Click here to choose the offer that suits you and follow the process to start using the email services.
• Once the Mail Service is ordered, you will be able to create email addresses and associated passwords.

Add an additional Mail Service

To add a new Mail Service (in order to obtain new addresses on another domain):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the shopping cart above the displayed table:
   

Increase the number of available email addresses on an existing Mail Service

To increase the number of available email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the supermarket trolley:
   

Once the Service Mail is activated

• Create your email addresses.

• Set up your emails on your computer and devices.

• Synchronize your contacts & calendars on your devices.

• Retrieve the content (including that from another provider).

This guide details the sending of authenticated emails from a website hosted by Infomaniak using an SMTP configuration; the configuration of an authenticated SMTP server is presented for the main CMS.

Preamble

• Using authenticated SMTP for sending emails from your applications offers advantages in terms of security, reliability, error management, compatibility with third-party servers, and traceability compared to using unauthenticated PHP mail.

SMTP configuration examples…

Prerequisites

• Have an email service; you can use the Service Mail offered by Infomaniak or any other email service of your choice.

When you have an email address whose domain is attached to your website ( e-mail@domain-site.xyz for example) provide its details to use it for sending from the web server via SMTP:

… on WordPress

1. Log in to the WordPress admin panel.
2. Install an SMTP extension (WP Mail SMTP works).
3. Configure the extension, for example:
   ‍

From then on, an email sent from a contact form present on the site (default form Divi for example) it will be sent via an SMTP method.

To ensure this, simply check the headers of a message received this way, notably the line x-mailer which may mention, for example, WPMailSMTP/Mailer/smtp instead of PHPMailer.

... on Prestashop

1. Log in to the Prestashop admin panel.
2. Go to Advanced Parameters then Email.
3. Configure SMTP sending:
   

Then check (to avoid an error like Could not instantiate mail function or sender mismatch) that the address you have configured in these advanced settings matches the address that Prestashop uses for sending. To do this:

1. Log in to the Prestashop admin panel.
2. Go to Store Settings.
3. Click on Contact in the left sidebar.
4. On the Contacts tab, check that the email address mentioned is the same as the one configured previously.
5. Edit the email addresses if necessary:
   
6. Click on the Stores tab.
7. Check (and correct if necessary) that the email address mentioned is the same as the one configured previously:
   

... on Joomla

1. Log in to the Joomla administration panel.
2. Click on System in the left sidebar.
3. Click on Global Configuration:
   
4. Click on the Server tab.
5. Configure sending via the SMTP method:
   

This guide explains how to download an email from the web app Mail Infomaniak (online service mail.infomaniak.com)‍.

Preamble

• You will obtain a file in .eml format on your hard drive, compatible with all software/email clients.
• To download the message to kDrive, refer to this other guide.
• To share it publicly, refer to this other guide.

Download an email...

… from the Mail Infomaniak web app

To save an email from the web app Mail Infomaniak (online service mail.infomaniak.com):

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Open the message to download.
3. Click on the action menu ⋮ to the right of the opened email.
4. Select Download:
    
   

… from the Infomaniak Mail mobile app on iOS / Android

This feature is not available for the time being.

… from the Thunderbird email client

The Save as... function of an email software like Thunderbird allows you to achieve the same result:

1. Open the software Thunderbird.
2. In the inbox, right-click on the message to save.
3. Choose the location to save the .eml file.

This guide explains how to connect the Outlook 2010 email application to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on Next:
   
3. Click on Yes to set up an email account.
4. Click on Continue:
   
5. Click on Configure manually.
6. Click on Next:
   
7. Click on the Internet E-mail button to connect to an IMAP server.
8. Click on Next:
   
9. Check and complete the missing information by scrolling down if necessary.
10. Click on Additional settings:
    
11. Click on the Outgoing Server tab:
    
12. Click on My outgoing server requires authentication.
13. Click on the Advanced tab:
    
14. Replace the port numbers with the correct information and enable SSL.
15. Click on OK:
    
16. Click on Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP Server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to connect the email application Microsoft Outlook for Mac (version 16.80 for macOS) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (without confusing it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To set up the email application:

1. Open the application.
2. Click on Add an account:
   
3. Enter the email address to connect.
4. Click on Continue:
   
5. Click on IMAP:
   
6. Click on Synchronize via IMAP (without Microsoft Cloud):
   
7. Check and complete the missing information by scrolling down if necessary.
8. Click on Add account:
   
9. Understand and go through the various Microsoft information windows:
   
10. Your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Check out the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook is no longer working since a change of email password, refer to this other guide.

This guide explains how to report a phishing attempt you may be a victim of.

Introduction

• Phishing is a fraudulent attempt to obtain sensitive information deceitfully.
• Generally, the victim receives an email that appears to come from Infomaniak, their bank, or a trusted organization, indicating that an issue has occurred with their account or in their daily life:
  
   
• The goal of this identity theft is generally to get the user to voluntarily go to a page and share private information that will then be exploited for various purposes, mainly financial.

Report a Phishing Email

Prerequisites

• Check that the spam filter is active.
• For added security, enable the external mail indicator.

Next:

1. Click here to access the Infomaniak Mail web app (online service mail.infomaniak.com).
2. Open the phishing message
3. Click on the action menu ⋮ on the right.
4. From the menu that appears, select Report as phishing
:
   
   
    
5. Confirm sending for processing.
6. Delete the email

Once you have clicked on Report as phishing, an email is automatically sent to Infomaniak with all the information needed to process the scam report.

In case of a more serious issue (when the message is directly sent to you by an acquaintance or contact, and not as part of a mass mailing) it is recommended to contact an organization such as www.report.ncsc.admin.ch.