This guide explains how to easily sort your messages using Plus Addressing ("+ addressing" or "sub-addressing"), i.e., aliases of your email address that do not need to be actually created on a Service Mail Infomaniak.

Preamble

• This feature is free and allows you to have multiple versions of your existing email address (= aliases), for example to separate your personal emails from the newsletters you are subscribed to.
• These "wildcard" aliases mean that a message can be sent to an email address containing a + (for example abc+def@domain.xyz) and it will still arrive in the existing inbox abc@domain.xyz and have the possibility of being filtered and sorted automatically based on what comes after the "+" if you set this up.
• Note that it is also possible to create real aliases without the + character ...
   

Using an alias with an Infomaniak email address

The next time you sign up for a newsletter or a customer account that requires a username:

• Simply use a formulation of your email address that includes the "+" sign (example: anna+newsletter‍@domain.xyz) instead of entering your actual email address.

So if your usual email address is anna@domain.xyz, emails sent to anna+newsletter‍@domain.xyz or anna+CeQueVousVoulez‍@domain.xyz will arrive in the inbox of anna@domain.xyz.

Next, to automatically move incoming messages sent to your aliases into specific folders, refer to this other guide to create sorting filters.

It is also possible to send emails from this type of address if you configure the sending address accordingly.

This guide explains how to connect the Outlook 2016 email application to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (without confusing it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or remove accounts:
   
5. Click on New:
   
6. Enter the email address to connect.
7. Click on Advanced options.
8. Click on Manual configuration.
9. Click on the blue Connect button:
   
10. Click on IMAP:
    
11. Enter the password for the email address to connect.
12. Click on the blue Connect button:
    
13. Uncheck the additional configuration box for mobile devices if necessary.
14. Click on the blue Finish button:
    
15. Click on Repair to correct some automatically added but incorrect information:
    
16. Click on Advanced options.
17. Click on Manual repair.
18. Click on the blue Repair button:
    
19. Check and complete the missing information or incorrect.
20. Click on Outgoing Server:
    
21. Check and complete the missing information by scrolling down if necessary.
22. Click on Next:
    
23. Click on Finish:
    
24. Click on Close:
    
25. There you go, your email address is now correctly configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Familiarize yourself with the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, check out this other guide.

This guide explains how to connect the Microsoft Outlook mobile messaging application (available for iOS / Android) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnostic is correct.

Add the email address to the application

To set up the email application:

1. Open the application.
2. Click on Add an account :
   
3. Enter the email address to connect.
4. Click on Continue:
   
5. Click on Set up manually:
   
6. Click on IMAP:
   
    
7. Check and complete the missing information.
8. Click on the ✓ icon at the top right:
   
9. Click on the left to complete the setup:
   
10. There you go, your email address is now configured in the application:
    
     

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to check ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. Refer to the solutions provided in this other guide regarding email in general (this guide is more specifically about Outlook) and if your app no longer works since a change of mail password, refer to this other guide.

The Student Program allows you to obtain 1 Web Hosting and 1 kSuite Standard for free to develop your digital skills during higher education.

Preamble

• A domain name is required for the proper functioning of the products and this remains paid.
• Offer valid only in the following countries: Switzerland, France, Belgium, Germany, Italy, Austria, Spain, Canada.
• Offer reserved for new hosting orders (does not apply to orders already in progress or renewed orders).
• 1 Web Hosting (= storage for 20 Websites on 250 GB of SSD space) and 1 Standard kSuite offered per person.
• The student must be of legal age (or have parental authorization).
• The student must be able to prove their status with a valid registration card and a valid ID card:
  • student card or school certificate: it must be up-to-date and show the school, the current school year as well as your first and last name
  • ID card (front/back): it must be valid with a clear and readable photo
  • your official student email address: it is provided by your school, e.g.: prenom.nom@votre-école.com
• The duration of the offer depends on the validity period of the registration card and will not exceed 4 years in total.

Get free online hosting

To take advantage of this offer, familiarize yourself with the offer page and prepare the required documents.

Discover the other free Infomaniak services!

This guide explains how to connect the mail application Courrier (Windows 10 version) to an email address hosted at Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To set up the email application:

1. Open the application:
   
2. Click on Settings.
3. Click on Manage accounts.
4. Click on Advanced setup (at the bottom).
5. Select Internet Mail.
6. Check and complete the missing information by scrolling down if necessary.
7. Leave all boxes checked.
8. Click on Connect.
9. Click on OK.
10. Your email address is now configured in the application.

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Check out the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook is no longer working since a change of email password, refer to this other guide.

This guide helps you set up a printer (Hewlett-Packard, Xerox, Canon, Epson, Brothers, etc.), a scanner, and any device capable of sending a message, via an email address hosted with Infomaniak.

Operating principles

It is imperative that your device allows the use of SMTP authentication to send emails.

Enable authentication and use the created email address as the username and the password you assigned to it.

As the mail server address, sometimes called the host name or hostname, use mail.infomaniak.com

If your printer rejects the server address in this format and asks for an IP address, it will unfortunately not be possible to configure your printer to send emails. Indeed, the IP addresses of the mail servers may change at any time, so it is essential that you use the address in the form of a name as indicated above.

Learn more

• Manually configure your emails, contacts & calendars on your devices

This guide explains what a web host like Infomaniak is and specifies its role and limits of intervention.

Infomaniak, web host since 1996

According to Wikipedia, a web host is a company that provides Internet hosting for computer systems to individuals or entities that do not wish to do so themselves.

Infomaniak is also…

• … decades of experience in hosting and online solutions
• … more than a million users in Switzerland and Europe (CHF 36.5 million in revenue in 2022)
• … a company certified ISO 27001, ISO 9001, ISO 14001, ISO 50001 and committed to sustainable development
• … 100% Swiss-made technological expertise with data hosted in Switzerland
• … a rich knowledge base and customer support available

Responsibilities and limits of intervention

As a web host, Infomaniak installs, secures, and keeps servers up to date, updates its web interfaces (Manager) and guides its clients in the use of services.

However, **Infomaniak does not intervene in the content of the servers or the development of websites**.

Technical support limitations

The technical support cannot help you with…

• … solve issues related to site development or its updates
• … implement solutions (migrations, complete installations)
• … manually install WordPress
• … take control of your computer remotely

but can assist you with…

• … solve issues related to the infrastructure or the Manager
• … clarify certain processes

A Premium support and a migration service are available for more demanding needs.

Find external help

For help with your site's content or organizing your emails, use the Infomaniak tender platform which lists over 1000 verified professionals, or consult the directory.

This guide presents the DNS Diagnostic tool, which allows you to check that the relationships between…

• DOMAIN NAME at Infomaniak
  
  and
   
• MAIL SERVICE at Infomaniak

… are correct, so that Mail traffic goes to the right place.

Introduction

• To check, the tool verifies the MX, SPF, etc. records.
• You will thus be able to detect and correct certain Mail problems, especially if they are related to DNS (technical information that, broadly speaking, determines where such and such Mail traffic should be directed) by acting at the level of your domain.
• Automatic correction is only possible when the domain name is present in the same Organization as the product to which it must be attached.
  • If this is not the case, then the correction will need to be done manually.

Diagnose a DNS issue

To access the DNS diagnostic for your domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Domain Management in the left sidebar.
4. Click on DNS Diagnostic in the left sidebar:
   
   • If DNS issues are detected, a red display on the table indicates it:
     1. Correct each error individually by clicking the button to the right of the concerned element…
     2. … or all errors at once.

Refer to this other guide regarding the same automatic verification process but for Web Hosting.

And if necessary, familiarize yourself with the mail-related security diagnostic.

The BIMI standard (Brand Indicators for Message Identification, brand indicators for message identificationoffers companies the possibility to incorporate their logo into sent emails.

Preamble

• The Infomaniak applications (and other companies around the globe - read the chapter in case of issue below) are compatible with BIMI and will display the logos next to the received emails.
• Infomaniak Mail Services allow you to configure your email with your logo (be sure to read the prerequisites); the benefits are numerous:
  • increased trust: recipients can visually identify your emails, thus reducing the risk of phishing.
  • brand reinforcement: a clearly visible logo in inboxes enhances brand recognition.
  • better deliverability: emails compliant with DMARC have a higher chance of reaching the main inbox.

1. Create a logo

Create a logo in SVG (Scalable Vector Graphics) format. This format is required as it ensures optimal quality regardless of the device or display size.

To be imported into the Infomaniak interface (see below), it must not exceed 10 MB, but it can also be hosted on a publicly accessible secure server and you will simply need to provide its URL for the BIMI DNS record.

2. Obtain the VMC certificate

A verified logo certification (VMC) is required; it certifies that you are the legitimate owner of the logo. You can obtain this certification from recognized certification authorities such as DigiCert and Entrust.

When your VMC certificate is issued, you receive a PEM file containing the entity certificate. This PEM file includes your SVG format logo as well as the VMC.

3. Add the logo to Service Mail

Prerequisites

• All the indicators for Global Security of your Mail Service must be green (SPF + DKIM + DMARC)!

To access the Service Mail and set your company's logo:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Global Security in the left sidebar.
4. Click on the Create button (in the BIMI section):
   
5. Fill in the requested information based on the received documents (see chapter 2 above) and do not forget to save.

In case of trouble

• If the Create button in the BIMI box remains grey, make sure to check the informative messages: DMARC may exist but may not be at the required rejection percentage, so adjust the parameters according to the indications.
• When there are multiple domains linked to the Service Mail, you must ensure that you have a certificate for each linked domain if you want BIMI on them.
• Note that Microsoft Outlook, Apple Mail, Thunderbird, the Mail app from Samsung, among others, have not yet adopted BIMI.

Disable BIMI

To disable BIMI, simply go to the domain name management page linked to the Service Mail and delete the corresponding TXT record.

This guide explains how to order a DNS zone from Infomaniak.

Preamble

• Having the DNS zone at Infomaniak is useful if your domain name is registered elsewhere (third-party provider/registrar) and you want to easily link this domain with Infomaniak products.
• Indeed, it is not enough to have a site domain.xyz at Infomaniak and to indicate the 2 DNS addresses of Infomaniak at the registrar of the domain name (if it is not Infomaniak) for the site to display when you type domain.xyz in a browser.
• You must add a DNS zone in the same place as the hosting to make the site work easily.
• This will also be particularly useful if the provider managing your domain name does not offer DNS zone management.
   

Order a DNS zone

To do this:

1. Click here to access the Shop Infomaniak.
2. Start a search with the name of the domain registered elsewhere.
3. Click on the action menu ⋮ located to the right of the result obtained.
4. Select Order a DNS zone:
   
5. Complete the purchase.
6. Once added to your Manager, the zone can be edited.