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This guide explains how to create an alias, which is a variation of your usual email address without having to add a new address to your existing Mail Service.
How an alias works
It is possible to create alternative versions of your email addresses by modifying what comes before the @ symbol.
For example:
john-peter.smith
@domain.xyz is a long email address
It can be shortened and used like this:
jps
@domain.xyz
In this example, you need to create an alias "jps
" for the address "john-peter.smith
".
Then if someone writes to jps@domain.xyz
, their message will arrive in the main mailbox (john-peter.smith@domain.xyz
).
If someone writes to john-peter.smith@domain.xyz
AND jps@domain.xyz
in copy (CC), their message will arrive in the main mailbox (john-peter.smith@domain.xyz
) twice.
The number of aliases per email address is limited to 50.
To modify what comes after the @ symbol, use alias domains instead.
Add an alias from the Mail Service
To access the Mail Service:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate using the left sidebar menu, for example)
- Select Mail Service (universe Collaborative Tools)
- Click on the name of the relevant item in the displayed table
- Click on the relevant email address in the displayed table
- Click on the Redirection and Alias tab or from the left sidebar menu on Redirection and Alias
- Click the blue Add an alias
button - Enter the desired alias (what comes before the @ symbol)
- Click Validate to save the changes
Add an alias from Mail
Prerequisites
- Have valid access to Mail Infomaniak where the email address is linked
- Have permission to modify the password of the address: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has revoked this right from their admin account
Then to add an alias from Mail Infomaniak:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface
- Verify or select the relevant email address from the dropdown menu
- Click on Alias
- Click on Add an alias to create a variation of your email address
- Click Add
Free messaging @ik.me (+ etik.com, etc.)
Users of free messaging @ik.me (+ etik.com, etc. but excluding Mail Service Starter) do not have the ability to create aliases. An alternative feature is presented here.This guide explains how to change the password of an email address within a Mail Service without having to provide the old password.
If the email address you want to change the password for is also the login email for your Manager account, it might be the same password (unified password).
Follow this procedure (click here) to change the password for logging into the Infomaniak interface.
Changing the Password of an Email Address
If you wish to change the password of an email address, please follow this procedure:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox.
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example).
- Select Mail Service (under the Collaborative Tools section).
- Click directly on the name of the item in the table that corresponds to the email address in question.
- Click on the relevant email address
- Click on Modify (under the Password section)
- Choose to send a password reset procedure to the email address user or Change the password directly
If necessary
- Update your email client, smartphone, tablet, etc. with the new password.
- If the email address is associated with Mail, you will need to enter the new password during the first login.
This guide explains how to delete folders that appear in gray in Mail or in certain email clients such as Apple Mail, Mozilla Thunderbird, or Microsoft Outlook.
Ghost Folders
Some email clients like Microsoft Outlook allow you to create subfolders of nonexistent folders. For example, it's possible to create the folder /abc/klm/xyz even though the folder "klm" doesn't exist.
In Mail or other email clients, ghost folders like the "klm" folder in our example appear in gray and cannot be deleted directly.
To delete these ghost folders, you need to delete their subfolders first (in our example: xyz).
This guide explains how to connect the Outlook 2016 email application to an email address hosted with Infomaniak.
⚠️ Infomaniak email is compatible with any application that supports IMAP/SMTP, among other things. For additional help, contact the support of the software you are using or a partner—also read the role of the host.
Prerequisites
- create the address within an Infomaniak Mail Service (or with the free ik.me offer)
- test the password for the email address (do not confuse it with the one used to log in to the Infomaniak interface)
- check on the Mail Service that the automatic diagnostic is correct
Add the email address to the application
To configure the email application:
- open the application
- click the File menu:
- click on Account Settings
- click on Add or Remove Accounts:
- click on New:
- enter the email address to connect
- click on Advanced Options
- click on Manual Setup
- click the blue Connect button:
- click on IMAP:
- enter the password for the email address to connect
- click the blue Connect button:
- if necessary, uncheck the additional configuration box for smartphones
- click the blue Finish button:
- click Repair to correct some automatically added but incorrect information:
- click on Advanced Options
- click on Manual Repair
- click the blue Repair button:
- check and complete any missing or incorrect information
- click on Outgoing Server:
- check and complete any missing or incorrect information
- click on Next:
- click on Finish:
- click on Close:
- there you go, your email address is now correctly configured in the application:
Settings to use
- IMAP/SMTP server name
mail.infomaniak.com
- IMAP port
993
(SSL) - SMTP port
465
(SSL) - username
complete email address
- password
email address password
- mandatory authentication (learn more)
In case of a problem
Do not contact Infomaniak Support if your email address works fine outside the application. The most common error involves using an incorrect password. Our troubleshooting guides help you resolve any potential issues:
- follow the solutions in this guide (click here) regarding email in general
- this guide (click here) specifically addresses Outlook
and if your Outlook is no longer working after changing the email password, read this guide (click here).
This guide explains how to make one of your calendars/schedules public from the Calendar product. The data contained therein will no longer be private.
Enable Public Sharing
To share a calendar publicly:
- Log in to Calendar (calendar.infomaniak.com) from a web browser like Brave or Firefox
- Click on the action menu â‹® to the right of an address book
- Click on Share
- Enable the button for public sharing:
You will then get a URL specific to your calendar in .ics format that Calendar (formerly Apple's iCal), Calendrier (formerly Microsoft's iCalendar), Thunderbird (formerly Mozilla's Lightning), or Google Calendar can recognize to display your calendar (with occasional updates to be defined on the application used):
PHP scripts (not provided) also allow parsing such files, allowing, for example, the inclusion of events on a website.
It is always possible to remove public access from the table visible on this sharing page.
This guide explains how to connect the mobile messaging application Microsoft Outlook (available for iOS / Android) to an email address hosted by Infomaniak.
Prerequisites
- Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
- Test the email address password (not to be confused with the one used to log in to the Infomaniak interface)
- Check on the Mail Service that the automatic diagnostic is correct
Note that the Outlook Lite application is not compatible with the IMAP protocol; only install the version offered above.
Add the email address to the application
To configure the messaging application:
- Open the application
- Click on Add an account:
- Enter the email address to be linked
- Click on Continue:
- Click on Set up manually:
- Click on IMAP:
- Check and complete the missing information
- Click on the âś“ icon in the top right corner:
- Tap on the left to finish the configuration:
- There you go, your email address is now configured in the application:
Settings to use
- IMAP/SMTP server name
mail.infomaniak.com
- IMAP port
993
(SSL) - SMTP port
465
(SSL) - Username
complete email address
- Password
email address password
- Required authentication (learn more)
In case of trouble
No need to contact Infomaniak Support if your email address works fine outside of the application. The most common error concerns the use of an incorrect password. Our troubleshooting guides help you solve any issues:
- Follow the solutions provided in this guide (click here) regarding email in general
- This guide (click here) specifically concerns Outlook
and if your Outlook no longer works after changing your email password, read this guide (click here).
⚠️ Infomaniak mail is compatible with any application that supports IMAP/SMTP, among others. For additional help, contact the support of the software used or a partner — also read about the role of the host
The Infomaniak student program allows you to obtain free Web Hosting and Mail Service to develop your digital skills during your higher education.
Get free online hosting
To benefit from this offer, simply contact Infomaniak support by email only by sending valid copies of your
identity card | |
+ registration card / school certificate |
Admission requirements
In addition to the domain name which is not included in the offer, here are the conditions of the Infomaniak Student offer:
- offer valid only in the following countries: Switzerland, France, Belgium, Germany, Italy, Austria, Spain, Canada
- offer reserved for new hosting orders (does not apply to orders already in progress or renewed orders)
- 1 Web Hosting (= storage of 20 websites on 250 GB SSD space) and 1 Mail Service (= 5 email addresses) per person
- the student must be of legal age
- the student must be able to prove his status with valid registration and identity cards
- the duration of the offer depends on the validity period of the registration card and cannot exceed a total of 4 years
Discover other free Infomaniak services
- free messaging @ik.me (+ ikmail.com, etc.): learn more
- free cloud (etik.com): learn more
- file sending (SwissTransfer): learn more
- unlimited and privacy-friendly video conferencing (kMeet): learn more
- secure encrypted message sharing (kPaste): learn more
This guide helps you configure a printer (Hewlett-Packard, Xerox, Canon, Epson, Brothers, etc.), a scanner, and any device capable of sending an e-mail message, via an e-mail address hosted with Infomaniak.
Functioning principles
It is imperative that your device allows the use of SMTP authentication to send e-mails.
Activate authentication and use the email address created as the username and the password you assigned to it.
As mail server address, sometimes called hostname or hostname, use mail.infomaniak.com .
If your printer refuses the server address in this form and requests an IP address , unfortunately it will not be possible to configure your printer to send e-mail. Indeed, the IP addresses of our mail servers being subject to change at any time, it is essential that you use the address in the form of a name as indicated above.
Learn more
This guide explains what a web host is and what its role is. Will it, for example, be able to help in designing a website or resolve a bug which has appeared on a user’s computer?
Infomaniak, a host since 1996
According to Wikipedia, a web host is a company which provides an online hosting service for various IT systems for people or entities who do not want to do this themselves.
No intervention on the content of the products hosted
As a web and email host, Infomaniak's main activities involve installing, securing, and updating servers, in particular to protect them from malicious attacks.
We also take care to improve our web interfaces (Manager) and our infrastructures constantly based on customer feedback, the latest technologies, and market needs. Finally, we are also here to accompany our customers in the various stages of using our products.
However, we do not intervene with regard to the content of servers or the development of websites. The creation or maintenance of a website is a different profession. We have webmasters and developers for our own website, our own apps & tools.
Find a webmaster
For help with regard to the content of your website or the organisation of your mailboxes, you can contact one of our partners.
Issue a call for tenders
The Infomaniak call for tenders platform lists more than 1,000 verified companies in Switzerland, France, Belgium, Italy and Spain. It is the quickest means of finding a webmaster, a UX designer, an IT technician, a web agency or a communication and marketing agency near you ; or browse the directory.
This guide explains how to easily sort your messages using Plus-Addressing ("+ addressing" or "sub-addressing"), which are email aliases that do not need to be actually created on an Infomaniak Mail Service.
What is + addressing used for?
This feature is free and allows you to have multiple versions of your existing email address (= aliases), so you can, for example, separate your personal emails from the newsletters you are subscribed to.
These "wildcard" aliases mean that a message can be addressed to an email address containing a +
(e.g., abc+def@domain.xyz
), and it will still arrive in the existing mailbox abc@domain.xyz
and can be automatically filtered and sorted based on what comes after the "+" if you set it up.
Note that there is also the possibility to create real aliases without the +
character...
Using an alias with an Infomaniak email address
The next time you sign up for a newsletter or a client area that requires a username:
- simply use a formulation of your email address including the "+" sign (e.g., anna+newsletter@domain.xyz) instead of providing your real email address
So if your usual email address is anna@domain.xyz, emails addressed to anna+newsletter@domain.xyz or anna+WhateverYouWant@domain.xyz will arrive in the inbox of anna@domain.xyz.
Then, to automatically move future messages sent to your aliases to specific folders:
- create filters to specify what to do with incoming emails addressed to your alias
⚠️ Infomaniak is compatible with the DEA system on which the above feature relies; in case of issues, contact the organization on which it is used.