This guide explains how to sort emails currently in your Infomaniak inbox or in subfolders, in order to, for example, quickly delete specific messages with the same structure, classify messages based on their subject or sender, etc.

Sorting an email account quickly

Unlike the guide Sort incoming emails according to rules (Sieve filters) which details how to set up, from the Infomaniak interface, filters that will apply to all future incoming messages, it is possible with the free software Thunderbird to apply sorting rules to messages that have already arrived and are already present in an email account:

1. Install and then open Thunderbird.
2. Configure your Infomaniak mail within the application.
3. Open the Tools menu and click on Filters:
   
4. Check the selected address and click on New...
   
5. Configure the filter according to your preferences (in this case, the rule is that all messages with the subject containing ER will be moved to the trash):
   
6. Click on OK to return to the list of your filters, then click on Run now:
   
7. The result is immediately visible as the messages are moved to the trash and disappear from the window.

This guide explains how to modify an offer for Service Mail Infomaniak, the powerful and secure solution for hosting your email addresses, in order to increase or decrease the quota of email addresses available within it.

Preamble

• Refer to this other guide if you simply want to create or delete an email address on your existing Service Mail, without changing the number of email addresses available.
• If your Service Mail is not yet part of a kSuite, refer to this other guide to consider a possible change of offer along the way.

Modify the mail address quota on a Service Mail

Prerequisites

• Have a Service Mail on your Manager Infomaniak.

To view the number of email addresses currently available on your Service Mail, and to order more if necessary (or remove some):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. The number of email addresses created (A‍) and the total number of email addresses available (B‍) on the Service is displayed at the top of the page:
   
   • Note that you can also view the quota directly at point 1, when you are on the page listing your Service Mail:
     

Increase the number of email addresses available

To increase the number of email addresses available on your Service Mail, allowing you to create new email addresses for yourself or others:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click at the top on the cart icon:
   
4. Adjust the desired quota and proceed with the order for the number of additional addresses on the Service Mail domain.
5. Complete the payment process; you can now create your additional email addresses:
   

Reduce the number of email addresses available

To reduce the number of email addresses available to you on your Mail Service, thus allowing you to pay only for the number of addresses actually desired and used (minimum of 5 addresses for any Mail Service, except for Mail Service Starter), you must, if necessary, have deleted the excess email addresses and then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the cart icon at the top:
   
4. Adjust the desired quota while taking note of the important information displayed on the screen.

This guide is for you if you want to change your current email provider and host your emails with Infomaniak.

Preamble

• To help you identify the most suitable offer for your needs, refer to this other guide.

Bringing your email to Infomaniak

To avoid losing any messages and experiencing any interruptions:

• Follow the various links provided in order, they will open in a new tab of your browser, and return to this main guide after each completed step.
• If necessary, you can also migrate your:
  • Calendars
  • Contacts
  • and other data

You are ordering Mail Service only

Here are the different steps to safely migrate your mail service to Infomaniak.

Step 1: It is necessary to order the mail service by following this guide.

At the time of ordering, you can choose to transfer the domain name at the same time or order the mail service alone.

You can then import the content of your old addresses to Infomaniak by following this guide.

Step 2: Once the addresses are configured and your old content imported, you will be able to link your external domain to your Infomaniak Mail Service to start receiving emails at Infomaniak. You will need to follow the chapter "Link the external domain to your Mail Service" of this guide.

Here you will find the MX / SPF to add to the DNS zone of your domain name:

SPF
Type: TXT
Host: Leave empty
Target: v=spf1 include:spf.infomaniak.ch -all

MX
Priority: 5
Host: Leave empty
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a dot at the end "mta-gw.infomaniak.ch." )

Step 3 (optional): Once everything is working correctly and if it hasn't been done already, you can transfer your domain name by following this guide.

As soon as the transfer is initiated, you should have access to the DNS zone of your domain name on the Infomaniak Manager. You can then check…

1. … in the DNS diagnostic if there are any corrections to be made and if necessary add the DNS entries that would be required for other services used with your domain name (newsletter or other).

2. … in the global security tab of your mail service if DKIM is properly activated.

If emails arrived during the migration with your former provider, you can re-import the content of your old addresses with Infomaniak by following this guide (duplicates are managed).

You order a kSuite

Here are the different steps to migrate your external mail service to a kSuite Infomaniak securely.

Step 1: It is necessary to order the kSuite with the domain name of your mail service from this page.

You can now create your email addresses.

You can then import the content of your old addresses to Infomaniak by following this guide.

Step 2: Once the addresses are configured and your old content imported, you will be able to link your external domain to your Infomaniak Mail Service to start receiving emails at Infomaniak. You will need to follow the chapter "Link the external domain to your Mail Service" of this guide.

Here you will find the MX / SPF to add to the DNS zone of your domain name:

SPF
Type: TXT
Host: Leave empty
Target: v=spf1 include:spf.infomaniak.ch -all

MX
Priority: 5
Host: Leave empty
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a dot at the end "mta-gw.infomaniak.ch." )

Step 3 (optional): Once everything is working correctly and if it hasn't been done already, you can transfer your domain name by following this guide.

As soon as the transfer is initiated, you should have access to the DNS zone of your domain name on the Manager Infomaniak. You can therefore check…

1. … in the DNS diagnostic if there are any corrections to be made and if necessary add the DNS entries that would be required for other services used with your domain name (newsletter or other).

2. … in the global security tab of your mail service if DKIM is properly activated.

If emails arrived during the migration with your former provider, you can re-import the content of your old addresses with Infomaniak by following this guide (duplicates are managed).

This guide concerns the Discussion List service, exclusively offered to Infomaniak users who activated it in the past and for whom a tool migration was performed in early 2025.

Introduction

• The discussion list service stands out from classic email or a newsletter service by offering unique features:
  • Allow users to subscribe to a “subscription” via a simple registration form for which the code is provided.
  • Allow one or more designated moderators to accept or reject subscriptions, send messages to subscribers, and moderate member responses before publication.
  • Allow users to contribute to the discussion by replying to a single address that automatically redistributes the email to the other members.
  • Offer an easy and GDPR-compliant unsubscribe option.
• Familiarize yourself with this other guide regarding the service limits.

Accessing the discussion list

The discussion list service, if activated in the past, is accessible within your Mail Service:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the relevant product.
3. Click on Discussion List in the left sidebar:
   

Creation and configuration of the discussion list

To create a new discussion list:

• Click on the Start button …
  
• … or on the button above your existing lists:
  

Otherwise:

1. Edit an existing list by clicking on its name:
   
2. Click on its Configuration tab:
   

The parameters necessary for the proper functioning of the system are as follows:

1. A discussion list revolves around an email address that should not yet exist in the Mail Service of the relevant domain (and that cannot be created or modified thereafter).
2. You can give a name to the list to identify it more easily if you have several or if the email address is not sufficiently explicit.
3. You can also add an additional description.
4. You must determine the email address(es) that will be moderators (= highest permission on the list).
5. You can set a language for your mailing list.
6. The setting of “who can subscribe to the list” is important:
   • It is possible to specify that the user will have to confirm their own registration (in addition to a moderator).
7. The setting of “who can write to the list” is just as important:
   • You can use the service as a one-way tool for information dissemination, for example, or as a multi-way tool for information exchange and discussion, including with non-members (with moderation)...

8. Click on Advanced Options.
   
   

9. It is possible to configure where responses should be sent…
   • … to the sender with the sender's email address visible
   • … to the list (everyone receives) with the sender's email address visible
   • … to the list as coming from the list's email address itself
10. Allows you to limit the size of emails sent via the discussion list (especially in case of attachment).
11. Allows you to customize a message that will be automatically sent to an email address upon subscription to the list.
12. Allows you to customize a message that will be automatically sent to an email address upon unsubscribing from the list.
13. Click on the button to save.

Subscription (according to settings in point 6 above)

• Subscribers can sign up by sending a message to the email address in the form list-name-join@list-domain.
• They can also be manually subscribed by the moderator via the interface and in this case, they receive a notification email whose content can be customized.
• If the subscription made by a subscriber must be validated by a moderator, the latter receives an email:
  • The moderator approves the request by clicking on the “mailto:” type link, which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste with the subject accept adresse-mail-abonné and in the body of the message the line Approved: mot-de-passe-de-la-liste, optionally adding a line stop to prevent the execution of other scripts, for example in the case where there is a signature.
• If the subscription made by a subscriber must be validated by the subscriber himself, the latter receives an email to which he must respond (by clicking on the link to create a new reply email and pre-filled):
  
  • And in this case, the moderator receives the request at a second time, after validation by the subscriber, and he must respond to it to validate the subscription (the easiest is always to click on the link):
    

Unsubscription

• Subscribers can unsubscribe by sending a message to the email address in the form list-name-leave@list-domain.
• When unsubscribing, a confirmation request message is sent to the user.
  • The user approves the request (always by clicking on the “mailto:” type link which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste with the subject specified in the confirmation email and an empty message body).

Sending / receiving messages

• Each subscriber can create a Mail signature and choose their name when sending an email.
• A footer is automatically added to each message sent via the mailing list:
  
• Also see the reply-to and from parameters in point 9 above.

Message Moderation

• To reject a message, the moderator must click on the link of type “mailto:” which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste.
• When a moderator is also a member of the list, they do not receive the messages they send themselves, but they do receive those sent by other moderators.

Forms (subscription/unsubscription)

To allow a website visitor to subscribe to your list, you can generate a code to insert on your chosen site; example with Site Creator:

The Form tab allows you to specify the URL to which the user will be redirected after subscribing or unsubscribing:

• In case of an error while using the form, an error page may display the email address moderation-owner@domaine-de-la-liste allowing to contact the moderators.
• A user already subscribed to the list can sign up multiple times without any specific message being displayed.

Error management

The system indicates the number of errors encountered by an address and the date: