This guide allows you to quickly use the essential functions of the Streaming Radio (or broadcast audio, live audio streaming... different terms used to refer to the same technology: sending content "live" or with a slight delay allowing it to be played as it is broadcast).

Where to start?

Stream configuration

• Configure the broadcasting of a Streaming Radio stream
• Add an audio stream relay
• Add a backup audio stream
• Delete a stream

Create a player to offer the stream to your users

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on My players in the left sidebar.
4. Click on the blue button to add a player.

You can then choose between automatic configuration or, if you have your own player or application, use the information/URL provided for browser, external player/app/Android, or iOS…

To go further…

• Secure an MP3/AAC or HLS stream with a unique key
• Secure an audio stream by GeoIP restriction
• View listening statistics
• Export the Streaming Radio logs via FTP
• Export the logs to ACPM (France)
• Export the logs to Mediapulse (Switzerland)
• Solve a broadcasting issue

If needed, contact Infomaniak support.

This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer.
• If your user has access to several Organizations it is even easier to send to one of them the product of your choice.
• This operation does not cause any interruption.
• The users currently having access to the selected products will not be transferred (and therefore may no longer have access to the products).
• The invoices for the selected products will not be transferred.
• kSuite cannot be transferred.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative‍ within the Organization.

To transfer a product:

1. Click here to access product transfer management on the Manager Infomaniak (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved.
4. Read and accept the general terms.
5. Click on the Transfer button.

The transfer has started. Now, you have a choice:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

Alternative method

In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (example in the image below). However, since this menu is not always present, it is better to prioritize the first method above, which also allows for batch transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a transfer has started:

1. Click here to access the Organization that must receive the product(s) (the user must have administrative rights).
2. Run the link obtained in the first step above.
3. If necessary, select the destination Organization using the drop-down menu.
4. Read and accept the General Terms.
5. Click on the button Receive the product (if the button is not clickable, make sure you have selected the Organization).

Find an ongoing transfer at any time from the bottom icon on the left sidebar of the Manager Infomaniak:

This guide makes it possible to make a diagnosis of your Streaming Radio in order to find the origin of possible problems, causes of disconnection, etc.

Preamble

• If you are broadcasting your FM radio, check the proper operation of the acquisition card.
• If you are broadcasting a Webradio, make sure that your broadcast software works properly.
  • Pay attention to the CPU charge on your computer: make sure that it is not saturation, making sure you have enough memory if you do operations in addition to an AAC feed encoding, which is very memory-intensive.
• It may be your Fibre/ADSL line that can no longer track the data sent to the server.
  • You must have an upload rate (so up) at least equivalent to the total of the streams sent to the server (e.g. a radio that sends a stream in 128kbs + a stream in 48kbs, that gives 130 + 50 = 180kbit/s at least).
  • Generally, radios dedicate a line exclusively to the broadcast of audio streams in order to avoid any saturation of bandwidth in the event of simultaneous sending, such as sending a large e-mail with an attachment. This precaution ensures that the upload does not monopolize bandwidth, which could result in interruptions in the broadcast of audio streams during listening.
  • Your ISP can also generate a cut-off on the line, even a tiny one, but it will have the effect of shutting down the radio stream.
• If your encoder is configured to send metadatatas to servers via a text file hosted by another provider, and the latter undergoes disruptions, the flow can also be disturbed!

Analyze recent statistics

The statistics allow you to view possible interruptions of flows. To access this information:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Statistics in the left side menu:
   
   • The statistics are detailed on this other guide.

Check the proper functioning of the elements

The page of radio diagnosis allows you to access various information. To access these diagnoses:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the name of the audio stream concerned:
   
4. Click on Diagnosis in the left side menu:
   
   1. The tab Network and flow allows for test connection between your server and Infomaniak infrastructures.
   2. The tab Encoders displays a history of encoder connections to analyze whether the flows were operational.
   3. The tab Servers provide information on the general state of the network infrastructure in order to verify the proper functioning of the reception and broadcasting servers.
   4. The tab Stability of buffer is detailed on this other guide.

Note that in the case of a general shutdown of broadcast flows, the Infomaniak teams are notified and intervene immediately.

This guide explains how to obtain and configure notifications when the Streaming Radio stream(s) experience an outage (either short or long duration).

Introduction

• Every minute, a script checks for outages and only sends an email and creates an event if the outage lasts at least 5 minutes
  • An email is sent if the outage lasts more than 30 minutes
  • If the stream resumes and an alert was sent, a confirmation email is sent
• All outages are logged and kept for 30 days, but you will not be disturbed by minor outages
• For possible reasons behind these outages, please refer to this guide
• All outages are recorded by the system and visible in the events of the Manager

Email Alerts

To configure notifications:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Edge
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Streaming Radio (Streaming universe)
4. Click on the name of the relevant item in the displayed table
5. Click on the name of the concerned stream
6. Click on Settings in the left sidebar menu
7. Click on the Notifications tab
   
8. Configure the monitoring hours (days of the week / hours)
9. Add the organization users who need to be notified by email or SMS (according to the settings above)

This guide explains how to create a feed relay on the Radio streaming Infomaniak.

Preamble

• First, to create a standard stream, you need a radio encoder.
  • The configuration settings provided at the end of the flow creation process allow you to configure your encoder.
  • Once this is done, the stream will be sent from your encoder to Infomaniak servers.
• Then you have the option to specify the relay of any stream (e.g. Webradio).
  • In this case, Infomaniak no longer receives the radio via an encoder that connects to the master server but relays the stream that another server broadcasts.
  • If you create this feed relay, your feed is already available and accessible via a host address (domain name or IP address).
  • This address will have to be specified on the Manager so that Infomaniak servers can recover your feed.
• At the same place you can activate the option of emergency flow.
  • So if your main stream becomes unavailable, the backup stream will automatically take over.

Create a feed relay

In order to access the Radio Streaming service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the name of the radio.
4. Click on the button Add Stream:
   
5. then a second time on the button Add Stream:
   
6. Select Flow Relays:
   
7. Click on the button Continue.
    

The configuration requires 3 fields:

1. nom de serveur
2. port
3. point de montage

If the flow you need to relay is as follows: http://serveur.com:82/music.mp3 then indicate:

1. serveur.com
2. 82
3. music.mp3

However, in some cases the mount point field may be empty and the extension may not be necessary. If there is no port in the URL with http, you just have to put "80".

Click the blue button to validate the feed and click on Save bottom right.

You can also add a feed relay as emergency flow if you enable this option when adding a standard stream:

This guide concerns the listening information of Streaming Radio that can be exported to Mediapulse.

Preamble

• Mediapulse, an independent organization in Switzerland, measures the audiences of radio, television, and online platforms.
• This data, recognized as the official reference, helps the media and advertising market to analyze, compare, and structure their activities.
• Overseen by DETEC through OFCOM, Mediapulse ensures transparency, independence and scientific rigor; it guarantees reliable measurements adapted to the evolution of media.
• It is possible to export your radio logs to this service.
• Also, refer to this other guide regarding a similar service but intended for France.

Manage Mediapulse certification

Prerequisites

• The Organization where the Streaming service is located must be established with an address in Switzerland.
• To activate the Mediapulse certification, please contact this service by email: info@mediapulse.ch.
• Once the contract has been established with them, contact Infomaniak support by providing the information related to your Mediapulse and Infomaniak contract.

To manage the activation or deactivation of the service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the name of the audio stream in question.
4. Click on Settings in the left sidebar.
5. Enable or disable log export to Mediapulse with the toggle switch:
   ‍

It is entirely possible to create a Live Streaming of a few hours during one-off events.

Even though the minimum billing period is per month, you can consume all of your bandwidth in one month or in a single day.

Offer Features

• Video Streaming
• Audio Streaming

This guide explains how to prevent a Streaming Radio from asking for a password when connecting to the audio stream.

Restricted streams

If stream protection is enabled and the token is not generated or is generated incorrectly, the prompt (password request) will be visible. The same applies to users outside the geographical restriction criteria that may have been activated on the stream.

Less common: an outage

The reception server is the server to which your encoder connects to broadcast your stream. The distribution servers connect to the reception server and broadcast your stream to listeners. If the reception server fails, another backup server takes over. This architecture ensures the distribution of thousands of streams to tens of thousands of listeners while preventing outages as much as possible.

In case of a failure, the Infomaniak teams are automatically notified (no need to call) and strive to restore the situation as quickly as possible. If necessary, Infomaniak sends an email to all its radio clients with information about the cause of the failure.

The failure of a single streaming server causes thousands of listeners to disconnect simultaneously, who then attempt to reconnect. This then causes an overload and results in a password prompt being displayed to listeners. It is then necessary to try reconnecting about thirty seconds later.

Generally, the situation returns to normal within a few minutes.

This guide explains how to maintain control over your radio streaming flows, for example to decide whether a listener can listen to your radio, by activating GeoIP protection.

Protect an audio stream by GeoIP

The principle is simple and all you need to do is go to the restriction settings:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the name of the audio stream in question.
4. Click on Restrictions in the left sidebar.
5. Click on the action menu ⋮ to the right of the relevant stream in the displayed table.
6. Click on GeoIP restriction:

Then configure the restrictions:

1. Choose whether the listed countries will be allowed or blocked.
2. Search for a country to add it to the list.
3. Enable the advanced configuration if necessary.
4. Copy or paste a list of countries (useful for restricting other streams with a simple copy-paste).
5. Click to remove all countries listed on the page.
6. Click the blue button to save:
   

The AAC (Advanced Audio Coding) format was chosen as the main file format by Apple in iPods or in its iTunes software. The AAC+ also called HE AAC is an improvement to the AAC audio codec, followed by another version called HE AAC v2.

It is recommended to use the AAC+ rather than the MP3: a 32 kbps AAC+ stream has a slightly lower quality than a 128 kbps MP3 stream and well above a 64 kbps MP3 stream.