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Solve a problem on kMeet
This guide explains how to resolve any issues during a kMeet meeting, Infomaniak's secure, unlimited and free videoconferencing solution.
For a video issue, refer to this other guide; for audio, this other guide.
Unable to see or hear the other party
If the conference has started, your contact has turned on their webcam and microphone, but you still can't see or hear them, ask them to check for a possible firewall on their machine or corporate network.
A firewall may allow solutions like Google Meet or Microsoft Teams without necessarily allowing kMeet streams.
In your firewall settings, here's what you need to allow:
- UDP protocol:
443. - For the turn server (recommended), add the TCP port
443. - Allow the following IP addresses:
185.125.24.0/24(TCP)185.125.24.0/24(UDP)
You can also switch connections (from WiFi to 4G/5G, for example) to check if a firewall is indeed the cause of the desynchronizations.
Screen sharing impossible
When using the kMeet videoconferencing solution, if the button to share your screen is not available and/or remains grayed out, check the security settings on your computer/operating system regarding…
- … the **kMeet** application
- … the browser (if you are using kMeet directly online without going through the application):
On macOS, for example, check and then activate the required permissions:
- Go to System Settings under Privacy & Security then Screen Recording:
- Add your **browser** if necessary, or even **kMeet** if you have the desktop app on your computer:
- Also, familiarize yourself with the icons present in your browser's address bar and detect any potential authorization issues by clicking on the symbols:
