This guide explains how to use scanners to check tickets for your event (as part of the Infomaniak ticketing system).

Configure the control tools

To activate your control tools on your ticketing:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on Manage to the right of the Control Tools section:
   
3. Choose the ticketing system for your control session.
4. Click the Confirm button:
   
5. Choose one of the control methods:
   
   1. Infomaniak Etickets scan mobile app (for iOS/Android smartphone or tablet).
   2. Rent a barcode/QR code reader.
   3. Paper printout (not recommended for more than a few dozen customers).

Use the scanner

Hardware prerequisites

• Connect the base power supply and place the scanners on it to charge them.
• The scanners are configured to automatically connect to the Infomaniak network generated by the WiFi and 4G access points
  • If no connection is detected, check the connection in the device's Settings menu.

To do this:

1. Log in to the mobile app using one of the following methods:
   • Email and password of the Infomaniak user account with access to the ticketing system.
   • Organizer code (see point 2 above).
   • Code generated in the Profile management menu (or click on the action menu ⋮ located to the right of the profile concerned to display a QR code replacing the code):
     
2. If necessary, select the dates at the top to display the correct events.
3. Select one or more events to scan (long press on each for multi-selection).
4. Point the camera at the QR code on the ticket to perform the scan.
5. The scanner will indicate whether the ticket is valid or not:
   • Refer to this other guide regarding the customization of the display during scanning.
   • The different scanner options are in the menu at the top left.

Manage the app's settings

On the main page

• Quick ticket cancellation
  • Allows you to scan pre-printed tickets (your unsold items) to quickly put them back on sale without having to consult the orders in the Infomaniak Manager.
• Scan Mode
  • Normal - Classic scan, the ticket is allowed to enter only once.
  • Entry / Exit - Validates tickets in either mode to allow participants to enter and exit.
  • Multiple Entries - Validates and allows entry multiple times, ticket never refused (unless it is an incorrect date).
• Laser Mode
  • Bluebird - to make the application compatible with Bluebird devices.
  • Zebra - to make the application compatible with Zebra devices.

On the event page

• Search for an order
  • Allows you to find an order with the visitor's name or order number.
• Flash
  • Allows you to activate the flash on the device.
• Scan by zone
  • Allows you to limit the tickets assigned to the selected zones.