This guide explains how to transfer to Infomaniak web data (site, FTP, databases) currently hosted elsewhere, for example with a competitor.

Prerequisites

• Have a Infomaniak Web hosting (order if necessary).
• Add a blank website to the Infomaniak hosting.

Specific guides

Click on the link corresponding to the data to be retrieved:

• Site hosted by the hoster Swisscom.
• Site built with the technology WordPress.

Guides for any other hoster

To retrieve any other site, follow the procedure below.

1. Retrieve the web data

a. HTML, PHP, etc. files via FTP

To retrieve web data to your hard drive, you need to connect via FTP with a free FTP software/client like Filezilla (free). To do this, you need the server address from the host, the FTP username and password.

1. Open an FTP software/client like Filezilla.
2. Log in to the server with the FTP information.
3. Download the files corresponding to your site to your hard drive.

b. Export MySQL databases

Unless your site is static and simply in HTML, a dynamic site most often requires databases that need to be exported from their management interface, PHPMyAdmin generally:

1. Log in to the Control Panel of your current provider from a web browser like Brave or Firefox.
2. Access PHPMyAdmin.
3. Log in to the server with the MySQL credentials.
4. Click on Export to set up the database export and then download your SQL data to your hard drive.

2. Send these web data to Infomaniak

a. HTML, PHP, etc. files via FTP

Access the Infomaniak website and activate the FTP section:

1. Click here to access the management of your website on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on FTP / SSH in the left sidebar.
4. Click on the Add button to create a new FTP / SSH account.
5. Open an FTP software/client like Filezilla.
6. Log in to the Infomaniak server with the FTP information obtained in step 4 above.
7. Transfer the files from the hard drive (obtained in step 1.a.3) to the server in the folder corresponding to your Infomaniak site.

b. MySQL database import

Access the Infomaniak Web Hosting and activate the MySQL section:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Databases in the left sidebar.
4. Click on the Add button.
5. Enter a database name after the already filled prefix.
6. Click the box to Create an associated user.
7. Enter a username after the already filled prefix.
8. Enter a password.
9. Click on Validate.
10. Click on the blue Import button.
11. Click on Select a file.
12. Select the SQL files from the hard drive (obtained in step 1.b.4).
13. Choose as the destination the database created in step 5 above.
14. Click on the blue Import button.

c. Adapt the site for the new infrastructure

If you are using an application like WordPress, Joomla, Drupal or another web application (ownCloud, phpBB, etc.) using a database, adapt the following information in the appropriate configuration file from the information available on the Manager so that your site works:

• the database name
• the database server
• the username that accesses the database
• the password of the user name that accesses the database

Familiarize yourself with these other guides to adapt the configuration file: WordPress and Joomla.

Learn more

• Recreate an editable website without retrieving your data
• Ensure that the domain directs traffic to Infomaniak
• Switch host to Infomaniak