This guide explains how to transfer to Infomaniak web data (website, FTP, databases) currently hosted elsewhere, for example with a competitor.

Prerequisites

• Have an Infomaniak web hosting plan (❓: help).
• Add a blank website to your Infomaniak hosting plan (❓: help).

Specific guides

Click on the link corresponding to the data to be migrated:

• Site hosted by the hosting provider Swisscom.
• Site built with the WordPress technology.

Guides for any other hosting provider

To retrieve any other website, follow the procedure below.

1. Recover Web Data

a. HTML, PHP, etc. files via FTP

To retrieve web data to your hard drive, you need to connect via FTP, which requires the server address from your hosting provider, the username, and the FTP password.

1. Open an FTP client such as Filezilla.
2. Connect to the server using your FTP credentials.
3. Download the files for your website to your hard drive.

b. Exporting MySQL databases

Unless your website is static and simply in HTML, a dynamic website usually requires databases that must be exported from their management interface, typically PHPmyAdmin:

1. Log in to the Control Panel of your current provider using a web browser such as Brave or Firefox.
2. Access PHPMyAdmin.
3. Connect to the server using your MySQL credentials.
4. Click Export to configure the database export, then download your SQL data to your hard drive.

2. Upload Your Website Data to Infomaniak

a. HTML, PHP, etc. Files via FTP

Access the Infomaniak website and activate the FTP section:

1. Click here to access the hosting & website management section in your Infomaniak Manager (❓: help).
2. Click on the name of the relevant hosting.
3. Click on FTP / SSH in the left-hand menu.
4. Click the Add button to create a new FTP / SSH account (❓: help).
5. Open an FTP client such as Filezilla.
6. Connect to the Infomaniak server using the FTP credentials obtained in step 4 above.
7. Transfer the files from your hard drive (obtained in step 1.a.3) to the server in the folder corresponding to your Infomaniak website.

b. Importing MySQL databases

Access your Infomaniak web hosting and enable the MySQL section:

1. Click here to access the hosting & website management section in your Infomaniak Manager (❓: help).
2. Click on the name of the relevant hosting.
3. Click on Databases in the left-hand menu.
4. Click on the Add button.
5. Enter a database name after the prefix that has already been entered.
6. Click the box to Create an associated user.
7. Enter a username after the prefix that has already been entered.
8. Enter a password.
9. Click on Validate.
10. Click on the blue Import button.
11. Click on Select a file.
12. Select the SQL files on your hard drive (obtained in step 1.b.4).
13. Choose the database created in step 5 above as the destination.
14. Click the blue Import button.

c. Adapt the site to the new infrastructure

Specific guides for adapting the configuration file: WordPress and Joomla.

If you are using another application such as Drupal or another web application (ownCloud, phpBB, etc.) that uses a database, adapt the following information in the appropriate configuration file based on the information available (❓: help) in the Manager so that your site works:

• the name of the database
• the database server
• the username that accesses the database
• the password for the username that accesses the database

Learn more

• Recreate an editable website without recovering your data
• Ensure that the domain correctly directs traffic to Infomaniak
• Switch to Infomaniak