This guide explains how to view the activity logs of email addresses contained within a Mail Service Infomaniak.

Introduction

• Your email logs are available free of charge for the last 20 days.
• Consulting logs for a longer period is chargeable:
  • contact Infomaniak support.

Viewing logs from the Infomaniak Web Mail app

Prerequisites

• Have a valid access to the Web Mail app (online service mail.infomaniak.com) where the email address is attached.
• To be Administrator or Legal Responsible‍ within the Organization that manages the Service Mail.
• Have permission to view the logs: if you had been invited to Mail to manage your address, it is possible that the manager of the Service Mail has removed this right from their admin account

Next, to access the logs from Mail:

1. Click here to access the Web Mail app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on General below.
5. Click on View logs:
   
6. Choose to view the logs of sent or received emails, and set the date and time.
7. Click on Search.

View the logs from Service Mail

To access Service Mail:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned in the table displayed
   
4. Click on Logs in the left sidebar.
5. From the drop-down menu, select an email address (by default, the first address of Service Mail is selected).
6. Choose to view the logs of sent or received emails, and set the date and time:
   
7. Click on Search.

Logs results

The logs for sent and received emails will be presented in a table format.

Hover your mouse over the possible icon ⓘ in the Status column to display more information if necessary: