This guide explains how to respond to an email visible on the Web app Mail Infomaniak (online service mail.infomaniak.com) by sending the response directly in the Web app kChat (online service kchat.infomaniak.com) as a private message to the email sender.

Preamble

• This feature allows you to respond to an email directly in kChat, with a reminder of the original message to facilitate understanding.
• It aims to streamline collaboration by allowing you to respond quickly to an email without leaving the kSuite environment.
• It reduces back-and-forth between traditional email and the collaborative workspace.

Sending an email reply via kChat

Prerequisites

• This feature is currently available only in one-to-one exchanges and not in group discussions.
• The email preview is not yet available on mobile, unless you are using the beta version of the kChat application.

When you have received an email from a colleague and you want to respond directly on kChat:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Open the message to which you want to reply via kChat.
3. Click on the kChat message icon in the email toolbar:
   
4. Write your kChat message, format it if necessary, and click the Send button at the bottom right:
   
5. Your contact receives the message on kChat with a box representing the original email (date & time, subject)…

You can access this message on kChat (in the thread of private messages with your correspondent) but also:

• in the send confirmation message:
  
• in an information banner on the email conversation: