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What to do in case of Custom Brand blocking?
This guide explains how to correct any blockages that may be encountered when customizing the URLs of your Infomaniak tools.
It is imperative to communicate to your users the new web addresses for accessing your Infomaniak tools in the event of a change of domain name or termination of the offer
The domain name has expired or is terminated
- If your domain name has expired, you will need to restore it to take advantage of the tools' customization possibilities again.
- In the event of the termination of a domain name, the standard Infomaniak web addresses apply
- As long as the subscription to the service is active, it is possible to modify the domain name of your personalized web addresses
The non-renewal
In the event of non-renewal of the personalization product, it is blocked for a period of 30 days before it is deleted.
Please note: for the duration of the blocking, the personalized web addresses will be inaccessible, standard Infomaniak web addresses must be used.
Learn more
- Custom URL: Getting Started Guide
- Customize your web addresses, add logo and image slideshow
- Solve a problem related to your domain
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