This guide explains how to connect the desktop app eM Client (desktop application on macOS / Windows) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service only, or existing within a kSuite).
• Test the email address password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Mail Service that the automatic diagnosis is correct.

Add the email address to the application

To configure the messaging application:

1. Open the application and choose the desired mode, then click on Next:
   
2. Enter the email address to be linked, then click on the Start button next to the field:
   
3. Enter the email address password, then click on Continue next to the field:
   
4. Check the box and click on Yes:
   
5. Check and complete the missing information:
   
6. Choose the desired mode, then click on Next:
   
7. Check and complete the missing information:
   
8. Your email address is now configured in the application:
   

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol:
  • Prioritize port 587 + STARTTLS: this is the official technical standard and the most compatible method with the majority of modern systems for authenticated submission.
  • Tolerate port 465 + SSL/TLS only as a compatibility option or alternative, specifying that it is implicit encryption, but that 587 remains the recommended choice.
• Username = full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required to send emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or according to the software/email clients, enter a username (= full & complete email address) and its password.

In case of problem

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. Take note of the solutions given in this other guide regarding email in general.