This guide explains how to enable or disable read receipt requests from the Web Mail app (online service mail.infomaniak.com).

Preamble

• The requests for confirmation of receipt and/or reading are compatible with most email systems.
• They still depend on the user's action and the settings of their email system.
• The receipt (or non-receipt) of a read confirmation does not guarantee anything (the logs may be better suited to certain cases).

Request a read receipt

To allow your recipient to easily confirm receipt of your message sent from the Web Mail app (online service mail.infomaniak.com):

1. Click here to access the Web Mail app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Send in the left sidebar menu.
4. Turn on the toggle switch to request a read receipt.
   
5. Click on ‍ Filters and rules (in the Email address settings section).

Note that it is also possible to activate this on a case-by-case basis when sending your message on Mail, from the composition options by clicking on ⋮ then on the relevant option:

Acknowledge receipt of the message

If you receive an email and view it on the Web Mail app (online service mail.infomaniak.com) while the sender has specifically requested to be notified, you can acknowledge receipt of the message upon reading it: