This guide explains how to enable or disable read receipt requests from the Infomaniak Web App Mail (online service ksuite.infomaniak.com/mail).

Preamble

• Read receipt requests are compatible with most email systems.
• However, they depend on the user's actions and the settings of their email system.
• The receipt (or non-receipt) of a read receipt does not guarantee anything (the logs may be better suited to certain cases).

Request a read receipt

To allow your correspondent to easily confirm the successful receipt of your message sent from the Infomaniak Web App Mail (online service ksuite.infomaniak.com/mail):

1. Click here to access the Infomaniak Web App Mail (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon in the top right of the interface.
3. Click on Send in the left sidebar.
4. Enable the toggle switch to request a read receipt:
   
5. Click on Filters and rules (in the Email address settings section).

Note that it is also possible to enable it on a case-by-case basis when sending your message on Mail, from the composition options by clicking on ⋮ and then on the option in question:

Acknowledge receipt of the message

If you receive an email and view it on the Infomaniak Web App Mail (online service ksuite.infomaniak.com/mail) while its sender has specifically requested to be notified, you can acknowledge receipt of the message when reading it: