Apple Mail (iOS): configuring mail (IMAP)

This guide explains how to connect the Apple Mail application (on iPhone, iPad, iOS smartphones & tablets) to an email address hosted at Infomaniak. Your device will be automatically configured through compatible Apple .mobileconfig configuration profiles.

⚠️ Infomaniak email is compatible with any application that supports IMAP/SMTP, among others. For additional help, contact the support of the software used or a partner — also read the host's role.

Prerequisites

create the address within an Infomaniak Mail Service (or with the free ik.me offer)
test the password of the email address (without confusing it with the one used to log in to the Infomaniak interface)
check on the Mail Service that the automatic diagnostic is correct
link the address to the Infomaniak Mail interface (mail.infomaniak.com)

Add the email address to the application

To configure the mail application:

open the synchronization assistant from your Apple device
download the automatic configuration profile to your Apple device
open it from your Apple device
click on Allow
go to Settings > General > VPN and device management > Profile
click on the Infomaniak autoconfiguration email... profile
click on Install in the top right of the screen
enter the password of the email address
click Next in the top right
click OK in the top right
there you go, your email address is now configured in the application

In case of a problem

No need to contact Infomaniak Support if your email address works well outside the application. The most common error involves using an incorrect password. Our troubleshooting guides help you solve any issues:

follow the solutions given in this guide (click here) about email in general
delete any Apple configuration profiles related to your Infomaniak email before starting the configuration again

and if your application no longer works since changing the email password, read this guide (click here).

Link to this FAQ:

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