Resolve a DNS issue (Newsletter)

This guide concerns the configuration of the Infomaniak Newsletter product in case the domain name used for sending your emails is not managed by Infomaniak.

Specific DNS Configuration

For automatic use of the Newsletter tool, it is necessary to manage the domain name from which you send your newsletters (as well as its DNS zone) with Infomaniak. For example, if you send your newsletters from the address news@domain.xyz, the domain domain.xyz must be managed by Infomaniak.

In order to use the Newsletter tool with a domain that is not managed by Infomaniak, you will need to add specific entries in your DNS zone that we will provide you on your Manager:

You can follow this guide (click here) to add DNS entries mentioning ._domainkey, making sure to choose a DKIM type initially, then the CNAME subtype when adding the DKIM.

In case of outgoing domain transfer

If the domain name currently managed by Infomaniak (and corresponding to the Newsletter) is transferred to another registrar, the Newsletter tool will be deactivated within 30 days if no DNS changes are made accordingly.