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Resolve a DNS issue (Newsletter)
This guide concerns the configuration of the Infomaniak product Newsletter in the case where the domain name used to send your emails is not managed by Infomaniak.
Preamble
- For automatic use of the Newsletter tool, it is necessary to manage the domain name from which you send your newsletters (as well as its DNS zone) with Infomaniak.
- For example, if you send your newsletters from the address
news@domain.xyz, the domaindomain.xyzmust be managed with Infomaniak.
Specific DNS configuration
To use the Newsletter tool with a domain not managed by Infomaniak, you will need to add specific entries to your DNS zone provided in your Manager:
Refer to this other guide to add the DNS entries mentioning ._domainkey making sure to choose the type DKIM first, then the subtype CNAME when adding the DKIM.
In case of outgoing domain transfer
If the domain name currently managed by Infomaniak (and corresponding to the Newsletter) is transferred to another registrar, the Newsletter tool will be deactivated within 30 days if no corresponding DNS modifications are made.