Knowledge base

This guide offers suggestions for resolving common problems that can arise when you try to display your Internet site in https after enabling an SSL certificate.

To automatically redirect all your site visitors to the https version of your site: https://www.infomaniak.com/en/support/faq/1961

The Internet browser automatically displays the http version of the site when you try to access it in https

We suggest you perform the following actions:

• clear the cache in your applications or your site
• check that the site's pages and scripts do not contain redirects to the http version of the site
• check that the site's .htaccess file does not contain redirects to the http version of the site
• set the site's https address as the default
  • With My WordPress Site: https://www.infomaniak.com/en/support/faq/2016
  • For other cases: https://www.infomaniak.com/en/support/faq/1961

The Internet site displays incorrectly (missing images, formatting style not followed, etc.)

We recommend you perform the following actions:

• clear the cache in your applications or your site
• check that the site's pages and scripts do not point to http resources. The https://www.whynopadlock.com website can help you identify the non-secure elements of your site.

The Internet browser displays a warning in the address bar or will not display the site in https

We recommend you perform the following actions:

• clear the cache in your applications or your site
• check that the pages and scripts do not point to external http resources. The https://www.whynopadlock.com website can help you identify the non-secure elements of your site.

"This Web page has a redirect loop", "ERR_TOO_MANY_REDIRECTS"

If your Internet browser displays this error, we recommend the following actions:

• if the site operates using a Web application like WordPress or Joomla, disable the extensions one by one to identify the one that causes a problem
• check that site's pages and scripts do not contain redirects to the http version of the site
• try to disable HSTS
• if Prestashop is used, SSL must be enabled on all pages (find out more)

An old SSL certificate is displayed - clear the SSL cache

Web browsers cache SSL certificates to speed up browsing. This is not usually a problem. However, when you develop pages for your website or install a new certificate, the SSL status of your browser can cause an interference. For example, you may not be able to see the padlock icon in the browser address bar after installing the new SSL certificate.

The first thing to do in this case is to make sure the domain points to the server IP address (A and AAAA records) and if the wrong SSL certificate is returned, clear the SSL cache:

• Chrome: go to Settings and click Settings. Click Display advanced settings. Under Network, click Edit proxy settings. The Internet settings dialog window is displayed. Click the Content tab. Click Clear SSL status, and then click OK. Other actions here (click here).
• Firefox: go to History. Click Clear recent history and then select Active connections and click Delete now.