Common errors related to SSL certificates

This guide offers suggestions for resolving common issues that can arise when you try to display your website in https after enabling an SSL certificate.

The Internet browser automatically displays the http version of the site when you try to access it in https

We recommend that you perform the following actions:

• clear the cache in your applications or your site
• check that the site's pages and scripts do not contain redirects to the http version of the site
• check that the site's .htaccess file does not contain redirects to the http version of the site
• set the site's https address as the default address:
  • with My WordPress Site: https://www.infomaniak.com/2016
  • for other cases: https://www.infomaniak.com/1961

The website displays incorrectly (missing images, formatting style not followed, etc.)

We recommend that you perform the following actions:

• clear the cache in your applications or your site
• check that the site's pages and scripts do not point to http resources. The https://www.whynopadlock.com website may help you identify the non-secure elements of your site.

The Internet browser displays a warning in the address bar or will not display the site in https

We recommend that you perform the following actions:

• clear the cache in your applications or your site
• check that the pages and scripts do not point to external http resources. The https://www.whynopadlock.com website may help you identify the non-secure elements of your site.

"This Web page has a redirect loop", "ERR_TOO_MANY_REDIRECTS"

If your Internet browser displays this error, we recommend the following actions:

• if the site operates using a Web application such as WordPress or Joomla, disable the extensions one by one to identify the one causing a problem
• check that site's pages and scripts do not contain redirects to the http version of the site
• try to disable HSTS
• if Prestashop is used, the SSL must be enabled on all pages (find out more)

An old SSL certificate is displayed - clear the SSL cache

Web browsers cache the SSL certificates to speed up browsing. This is not usually a problem. However, when you develop pages for your website or install a new certificate, the SSL status of the browser may cause an interference. For example, you may not be able to see the padlock icon in the browser address bar after installing the new SSL certificate.

The first thing to do in this case is to make sure the domain points to the server IP address (A and AAAA records) and if the wrong SSL certificate is still returned, clear the SSL cache:

• Chrome: go to Settings and click on Settings. Click on Display advanced settings. Under Network, click on Edit proxy settings. The Internet settings dialogue window is displayed. Click on the Content tab. Click on Clear SSL status, and then click on OK. Other actions here (click here).
• Firefox: go to History. Click on Clear recent history and then select Active connections and click on Delete now

Loss of CSS format

If your site displays without a style, analyse the loading of your pages with your browser dashboard. You may see mixed content errors related to your .css styles, which you will have to resolve before they load correctly once again.