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Knowledge base Common errors related to SSL certificates

Common errors related to SSL certificates

This guide offers suggestions for resolving common problems that can arise when you try to display your Internet site in https after enabling an SSL certificate.

To automatically redirect all your site visitors to the https version of your site: https://www.infomaniak.com/en/support/faq/1961/redirecting-all-visitors-to-the-site-using-https-ssl

As a hosting service provider, Infomaniak is only an intermediary and we cannot provide additional support on this subject. If needed, you can contact one of our partners.

The Internet browser automatically displays the http version of the site when you try to access it in https

We suggest you perform the following actions:

clear the cache in your applications or your site
verify that the site's pages and scripts do not contain redirects to the http version of the site
verify that the site's .htaccess file does not contain redirects to the http version of the site
set the site's https address as the default
- With My WordPress Site: https://www.infomaniak.com/en/support/faq/2016/my-wordpress-site-changing-the-web-address-urlchanging-the-domain-name
- For other cases: https://www.infomaniak.com/en/support/faq/1961/redirecting-all-visitors-to-the-site-using-https-ssl

The Internet site displays incorrectly (missing images, formatting style not followed, etc.)

We suggest you perform the following actions:

clear the cache in your applications or your site
check that the site's pages and scripts do not point to http resources. The https://www.whynopadlock.com website can help you identify the non-secure elements of your site.

The Internet browser displays a warning in the address bar or will not display the site in https

We recommend you perform the following actions:

clear the cache in your applications or your site
check that the pages and scripts do not point to external http resources. The https://www.whynopadlock.com website can help you identify the non-secure elements of your site.

"This Web page has a redirect loop", "ERR_TOO_MANY_REDIRECTS"

If your Internet browser displays this error, we suggest the following actions:

if the site operates using a Web application like WordPress or Joomla, disable the extensions one by one to identify the one that causes a problem
check that site's pages and scripts do not contain redirects to the http version of the site
try to disable HSTS
if Prestashop is used, SSL must be enabled on all pages (to find out more)

Wildcard certificate - missing files

If some files are missing when unpacking an SSL certificate archive for a wildcard certificate (i.e. beginning with *), it is the unpacker that is at fault (it cannot see them and therefore cannot unpack them). The missing files are of the following types: