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Common errors related to SSL certificates
This guide offers suggestions for resolving common problems that can arise when you try to display your Internet site in https after enabling an SSL certificate.
To automatically redirect all your site visitors to the https version of your site: https://www.infomaniak.com/en/support/faq/1961/redirecting-all-visitors-to-the-site-using-https-ssl
As a hosting service provider, Infomaniak is only an intermediary and we cannot provide additional support on this subject. If needed, you can contact one of our partners.
The Internet browser automatically displays the http version of the site when you try to access it in https
We suggest you perform the following actions:
- clear the cache in your applications or your site
- verify that the site's pages and scripts do not contain redirects to the http version of the site
- verify that the site's .htaccess file does not contain redirects to the http version of the site
- set the site's https address as the default
The Internet site displays incorrectly (missing images, formatting style not followed, etc.)
We suggest you perform the following actions:
- clear the cache in your applications or your site
- check that the site's pages and scripts do not point to http resources. The https://www.whynopadlock.com website can help you identify the non-secure elements of your site.
The Internet browser displays a warning in the address bar or will not display the site in https
We recommend you perform the following actions:
- clear the cache in your applications or your site
- check that the pages and scripts do not point to external http resources. The https://www.whynopadlock.com website can help you identify the non-secure elements of your site.
"This Web page has a redirect loop", "ERR_TOO_MANY_REDIRECTS"
If your Internet browser displays this error, we suggest the following actions:
- if the site operates using a Web application like WordPress or Joomla, disable the extensions one by one to identify the one that causes a problem
- check that site's pages and scripts do not contain redirects to the http version of the site
- try to disable HSTS
- if Prestashop is used, SSL must be enabled on all pages (to find out more)
Link to this FAQ: