Knowledge base

The Infomaniak prepaid account is a cash reserve to which you can contribute at your convenience and which enables you to settle your financial operations. 

Topping up your prepaid account

To top up your prepaid account:

1. open the Manager (manager.infomaniak.com)
2. towards the top right, click on Credit the account
3. follow the instructions provided to credit the account

Using the prepaid account to renew a product

To settle an invoice with your prepaid account:

1. open the Manager (manager.infomaniak.com)
2. towards the top right, click on Product(s) to renew or invoice(s) to pay
3. check the product(s) to be renewed and click on Next
4. select the prepaid account as a method of payment
5. complete the procedure

Using the prepaid account to automatically renew products

In just 1 click you can enable the automatic renewal of the products of your choice. This feature ensures you do not lose a domain name or inadvertantly block access to your services. You can modify your payment preferences at any time. Find out more: https://www.infomaniak.com/en/support/faq/2314