Knowledge base

The Infomaniak prepaid account is a cash reserve to which you can contribute at your convenience and which enables you to settle your financial operations. 

Topping up your prepaid account

To top up your prepaid account:

1. Open the Manager (manager.infomaniak.com).
2. In the top right corner, click Credit the account.
3. Follow the instructions provided to credit the account.

Using the prepaid account to renew a product

To settle an invoice with your prepaid account:

1. Open the Manager (manager.infomaniak.com).
2. In the top right corner, click on Product(s) to renew or invoice(s) to pay.
3. Check the product(s) to be renewed and click on Next.
4. Select the prepaid account as a method of payment.
5. Complete the procedure.

Using the prepaid account to automatically renew products

In just one click, you can enable the automatic renewal of the products of your choice. This feature ensures you do not lose a domain name or inadvertently block access to your services. You can modify your payment preferences at any time. Find out more: https://www.infomaniak.com/en/support/faq/2314.

Transferring the balance

You can transfer the money deposited on your prepaid account to a bank account or PayPal.

1. Open the Manager (manager.infomaniak.com)
2. In the menu on the left, click on Accounting > Prepaid account.
3. Next to the displayed amount, click on Transfer the balance.
4. Enter the information requested.