This guide helps you diagnose your Streaming Radio to find the source of any issues, disconnections, etc.

Introduction

• If you are broadcasting your FM radio, check that the acquisition card is working properly.
• If you are broadcasting a web radio, make sure your broadcasting software is working properly.
  • Pay attention to the CPU load on your computer: make sure it is not saturated, ensuring you have enough memory if you are performing operations in addition to AAC stream encoding, which is very memory-intensive.
• It may be that your Fibre/ADSL line can no longer keep up with the data sent to the server.
  • You must have an upload speed (therefore, upload) at least equivalent to the total of the streams sent to the server (for example, a radio that sends a stream at 128kbs + a stream at 48kbs, this gives 130 + 50 = 180kbit/s minimum).
  • Generally, radios dedicate a line exclusively to the streaming of audio streams to avoid any bandwidth saturation in case of simultaneous sending, such as sending a large email with an attachment. This precaution ensures that the upload does not monopolize the bandwidth, which could result in interruptions in the streaming of audio streams during listening.
  • Your ISP can also cause a line disruption, even a minor one, but this will cut the radio stream.
• If your encoder is configured to send metadata to the servers via a text file hosted by another provider, and if the latter experiences disruptions, the stream may also be disrupted!

Analyze recent statistics

The statistics allow you to check for any potential stream interruptions. To access this information:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Statistics in the left sidebar:
   
   • The statistics are detailed in this other guide.

Check that all elements are functioning properly

The radio diagnostic page allows you to access various information. To access these diagnostics:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the name of the audio stream in question:
   
4. Click on Diagnostics in the left sidebar.
   
   1. The Network and Streams tab allows you to test the connection between your server and Infomaniak's infrastructures.
   2. The Encoders tab displays a history of encoder connections to analyze whether the streams were operational.
   3. The Servers tab informs you about the general status of the network infrastructures to verify the proper functioning of the reception and broadcasting servers.
      • Note that in case of a general broadcast stream outage, Infomaniak teams are notified and intervene immediately.
   4. The Buffer Stability tab is detailed in this other guide.