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Create a “catchall” type address
This guide explains how to create a "catchall" email address on your paid Mail Service.
What is a Catchall Address?
A "catchall" address allows you to receive all emails sent to the domain without declaring an email address every time.
It captures all emails sent to a non-existent email address on the domain. This is ideal if you want to receive all messages for which there is no specific address on your domain.
- You use firstname.lastname@example.org, and you want to receive emails even if people make a mistake (email@example.com, firstname.lastname@example.org, etc.)
- With a catchall address, the person who made a mistake does not receive an error
- You check the messages by logging in to email@example.com
Create a Catchall Address
To access the Mail Service:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate via the left side menu, for example)
- Choose Mail Service (in the Collaborative Tools section)
- Click directly on the name of the object in the displayed table
- Click on the down arrow ⌄ to the right of the blue Create an email address button
- Click on Create a generic email address
- Choose Catchall
- Click on Continue
We do not recommend creating this account because it also collects all spam and viruses; during a spam wave, it may become completely saturated. It is better for senders to receive an error message, indicating the non-existence of the email address used, so they stop using it as the recipient's address.
Furthermore, if you set up the "Autoresponder" function for a catchall@ address on your domain, no automatic response will be sent to people sending a message to a non-existent address on the domain.