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Report a phishing email from the Infomaniak Web Mail app
This guide explains how to report a phishing attempt you may be a victim of.
Introduction
- Phishing is a fraudulent attempt to obtain sensitive information deceitfully.
- Generally, the victim receives an email that appears to come from Infomaniak, their bank, or a trusted organization, indicating that an issue has occurred with their account or in their daily life:
- The goal of this identity theft is generally to get the user to voluntarily go to a page and share private information that will then be exploited for various purposes, mainly financial.
If you find an email of this type directly in your inbox, you have the possibility to act (read below) to reduce these messages and eventually make them disappear from the messaging systems.
Report a Phishing Email
Prerequisites
- Check that the spam filter is active.
- For added security, enable the external mail indicator.
Next:
- Click here to access the Infomaniak Mail web app (online service mail.infomaniak.com).
- Open the phishing message
- Click on the action menu ⋮ on the right.
- From the menu that appears, select
Report as phishing :
- Confirm sending for processing.
- Delete the email
Once you have clicked on Report as phishing, an email is automatically sent to Infomaniak with all the information needed to process the scam report.
In case of a more serious issue (when the message is directly sent to you by an acquaintance or contact, and not as part of a mass mailing) it is recommended to contact an organization such as www.report.ncsc.admin.ch.
Link to this FAQ: