Knowledge base

Infomaniak only communicates by email with its infomaniak.com (or infomaniak.ch) addresses and any other extension (.cf, .ge, etc.) is not official and should be notify.

If you receive an email that appears to be from Infomaniak warning you, for instance, that your email account has reached its limit and asking you to enter your login information, it is a case of phishing and you should ignore the email (do not reply to it but simply delete it).

Such fraudulent emails are generally not targeted at individual users, but rather sent en masse to thousands of addresses.

We never send this type of email and nor will your bank for that matter: more generally, we never ask you to enter your personal details in an email.

Actions to be carried out

To log into our site, it is preferable to enter the address (URL) manually into your browser. You should preferably enter your personal details (logins, passwords, banking details, etc.) only into secure web sites: a padlock icon is displayed in your browser and the site's address will start with HTTPS instead of HTTP. Never click on links in email: the links displayed within emails may actually point to fake web sites. In case of doubt, it is better to enter the address manually into your browser.

Use the your web browser's anti-phishing filter: most browsers (Microsoft Internet Explorer, Mozilla Firefox, Opéra) offer a facility to warn you of phishing attacks. The mechanisms by which they operate vary (blacklist, whitelist, keywords, etc) and while they aren't perfect, their functionality helps users stay vigilant.

Generally speaking, you should stay on your guard and use common sense: do not believe that everything coming from the internet is true.

You can report malicious sites:

On Chrome
On Internet Explorer
On Mozilla Firefox

More information

Phishing is a technique used by fraudsters to obtain confidential information about their victims which they can then exploit. In order to do so, they contact their victims under various guises, taking on the identity of a third party which their victim might trust (Infomaniak, your bank, a commercial web site, etc.).

Generally speaking, the victim receives an email in their inbox that appears to come from Infomaniak, their bank or a trusted organisation, alerting them to an issue that has arisen on their account.

The content of the email is believable, uses our logos and asks the victim to click on the link provided in the email in order to resolve the supposed problem. The link displayed is also correct (when the message is displayed in HTML format).

But the hidden web link contained within the email actually goes to another site that really looks like that of the trusted organisation. This fake web site has been installed on top of another web site by a person with malicious intent.

As soon as one of their victims enters any personal details (logins, passwords, bank details, etc.), these are immediately sent on to the fraudster, who will be quick to use them.