Do you have any questions or doubts?
Each event is unique and has specific needs. Please do not hesitate to test our video streaming solution for 30 days or contact us us. We will be happy to help you.
Can I webcast my stream in 2K / 4K?
Yes, our platform supports these resolutions.
Does Infomaniak offer the same services regardless of the plans?
The plans differ only in terms of numbers of streams and maximum consumption. Advanced features can be enabled via the options offered by all the plans.
Is it possible to send my stream in parallel on my website, as well as Facebook and YouTube?
The simulcast option allows you to re-direct your Infomaniak stream to YouTube and/or Facebook in real time during the time slots of your choice.
I want to control who can see my stream to make it a private event!
It’s easy to restrict access to your streams:
- By geolocation
- By domain
- By IP address
- Per token
The latter method allows you to e.g. restrict your webcasting to a member space requiring a specific authentication for each user.
What equipment do I need for streaming?
All you need is a software encoder (e.g. OBS), equipment or a camera that’s compatible with the RTMP protocol. Alternatively, Infomaniak offers an encoder with a BNC video input.
Our platform also accepts connected cameras with their own IP addresses.
How do I go about monetising my stream?
Advertising agencies that work with the VAST/VPAID protocol integrate easily with our streaming platform.
Must I have a credit card to try this product?
It’s possible to try our streaming platform without obligation and without credit card to make sure that it meets your needs.
How is the consumed bandwidth calculated; how can I estimate it?
The most important element to consider is the bitrate of your stream, i.e. the number of bits per second (bps).
With a bitrate of 2000 Kbps, the method for calculating the consumption over 1 hour is as follows:
Firstly, the bits must be converted into bytes (8 bits = 1 byte, i.e. 2000Kbps = 250kB/s).
All that remains, then, is to convert this value into minutes and then hours: 250 x 60 x 60 = 900,000kB = 900MB = 0.9GB per viewer per hour.
What’s the advantage of transcoding in the cloud compared to a single stream or transcoding performed locally?
Transcoding in the cloud allows you to send a single stream in optimum quality and let Infomaniak generate the lower quality streams:
- 720p with a bitrate of 1.8Mbps
- 480p with a bitrate of 0.8Mbps
- 360p with a bitrate of 0.5Mbps
Your viewers will then be able to consume a stream adapted to the speed of their internet connection. The generated streams will also be perfectly synchronised.
How do I set up live streaming on my website?
Simply copy/paste the HTML5 player integration code provided on your website.
You can also use the player of your choice simply by entering your stream’s URL.
What’s the point of paying for a live streaming service when some providers provide this type of service for free?
- Most free services provide a limited service in terms of webcasting time and/or quality.
- Others oblige you to pass through their portal, or insert advertising over which you have no control and for which you won’t receive any income.
- Their player also imposes a logo that’s not necessarily corporate.
- The general terms and conditions often specify that the webcast content becomes the property of these providers. It means you have no control over the use of the recordings made or the data analysed.
- Finally, it’s impossible to get help or custom features in the event of problems or questions.
What is the DVR?
DVR (or timeshift) allows viewers to "rewind" the live stream or resume watching from the beginning of a programme they’ve missed.
I want to set up a countdown before my event
Simply plan your event in advance in the calendar and enable the countdown timer in the player configuration. This will automatically calculate and display the countdown to the start of your streaming.