Do you have any questions or doubts?

We’ve compiled the questions we’re often asked – see below.

  • Yes, our platform supports these resolutions.

  • The plans differ only in terms of numbers of streams and maximum consumption. Advanced features can be enabled via the options offered by all the plans.

  • The simulcast option allows you to re-direct your Infomaniak stream to YouTube and/or Facebook in real time during the time slots of your choice.

  • It’s easy to restrict access to your streams:

    • By geolocation
    • By domain
    • By IP address
    • Per token

    The latter method allows you to e.g. restrict your webcasting to a member space requiring a specific authentication for each user.

  • All you need is a software encoder (e.g. OBS), equipment or a camera that’s compatible with the RTMP protocol. Alternatively, Infomaniak offers an encoder with a BNC video input.
    Our platform also accepts connected cameras with their own IP addresses.

  • Advertising agencies that work with the VAST/VPAID protocol integrate easily with our streaming platform.

  • It’s possible to try our streaming platform without obligation and without credit card to make sure that it meets your needs.

  • The most important element to consider is the bitrate of your stream, i.e. the number of bits per second (bps).

    With a bitrate of 2000 Kbps, the method for calculating the consumption over 1 hour is as follows:

    Firstly, the bits must be converted into bytes (8 bits = 1 byte, i.e. 2000Kbps = 250kB/s).
    All that remains, then, is to convert this value into minutes and then hours: 250 x 60 x 60 = 900,000kB = 900MB = 0.9GB per viewer per hour.

  • Transcoding in the cloud allows you to send a single stream in optimum quality and let Infomaniak generate the lower quality streams:

    • 720p with a bitrate of 1.8Mbps
    • 480p with a bitrate of 0.8Mbps
    • 360p with a bitrate of 0.5Mbps

    Your viewers will then be able to consume a stream adapted to the speed of their internet connection. The generated streams will also be perfectly synchronised.

  • Simply copy/paste the HTML5 player integration code provided on your website.

    You can also use the player of your choice simply by entering your stream’s URL.

    • Most free services provide a limited service in terms of webcasting time and/or quality.
    • Others oblige you to pass through their portal, or insert advertising over which you have no control and for which you won’t receive any income.
    • Their player also imposes a logo that’s not necessarily corporate.
    • The general terms and conditions often specify that the webcast content becomes the property of these providers. It means you have no control over the use of the recordings made or the data analysed.
    • Finally, it’s impossible to get help or custom features in the event of problems or questions.

  • DVR (or timeshift) allows viewers to "rewind" the live stream or resume watching from the beginning of a programme they’ve missed.

  • Simply plan your event in advance in the calendar and enable the countdown timer in the player configuration. This will automatically calculate and display the countdown to the start of your streaming.