Premium Support
Comparison of our assistance offers
Whether you are a freelancer or an established company, discover our different assistance offers.
Choose the most suitable offer
Support
Accessible to all
Included
Assistance via telephone, email and chat
Support Plus
Recommended for the requirements of priority assistance.
Assistance via telephone, email and chat
Answers guaranteed within 4 hours
Pro Support
Recommended for the requirements of technical advice.
Assistance via telephone, email and chat
Answers guaranteed: within 2 hours
Emergency calls 24/7
Technical advice
Designated account manager
Corporate Support
Recommended for the requirements of tailor-made accompaniment.
Assistance via telephone, email and chat
Answers guaranteed: in 1 hour
Emergency calls 24/7
Technical and customised advice
Designated account manager
Designated technical account manager
General characteristics
Initial minimum commitment
Assistance monitoring
Telephone
Guaranteed response time during business hours
Emergency call 24/7
Technical assistance
Diagnosis and treatment of the fault in case of Infomaniak liability
Diagnostic of the fault outside the responsibility of Infomaniak)
Time allocation per month
Accompaniment & advice
Telephone consulting appointment Mon.-Fri., 9 a.m. to 6 p.m.
Time allocation per month
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5 days a week, from 6.am. to 7.pm.
7 days a week, from 6 a.m. to 11 p.m.
24h (in average)
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6 month
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5 days a week, from 6.am. to 7.pm.
7 days a week, from 6 a.m. to 11 p.m.
4h
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6 month
Account Manager
5 days a week, from 6.am. to 7.pm.
7 days a week, from 6 a.m. to 11 p.m.
2h
15 min.
1h / month
1h / month
6 month
Account Manager & Technical Account Manager
5 days a week, from 6.am. to 7.pm.
7 days a week, from 6 a.m. to 11 p.m.
1h
15 min.
3h / month
3h / month
Need more details?
Our support operatives will advise you on which offer is best suited to your needs.