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Premium Support

Comparison of our assistance offers

Whether you are a freelancer or an established company, discover our different assistance offers.

Choose the most suitable offer

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Support

Accessible to all

Included

  • Assistance via telephone, email and chat

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Support Plus

Recommended for the requirements of priority assistance.

from
CHF

49.85

44.85

/month
  • Assistance via telephone, email and chat

  • Guaranteed responses within 4 hours of business

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Pro Support

Recommended for the requirements of technical advice.

from
CHF

249.26

224.36

/month
or 10% of the monthly value of your products. Find out more
  • Assistance via telephone, email and chat

  • Guaranteed responses within 2 hours

  • Emergency calls 24/7

  • Technical advice

  • Designated account manager

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Corporate Support

Recommended for the requirements of tailor-made accompaniment.

from
CHF

997.04

897.33

/month
or 10% of the monthly value of your products. Find out more
  • Assistance via telephone, email and chat

  • Guaranteed responses within 1 working hour

  • Emergency calls 24/7

  • Technical and customised advice

  • Designated account manager

  • Designated technical account manager

Support

Included

Support Plus

CHF
49.85
44.85
/month*

Pro Support

CHF
249.26
224.36
/month*

Corporate Support

CHF
997.04
897.33
/month*

Support Plus

CHF
49.85
44.87
/month*

General characteristics

Initial minimum commitment

Assistance monitoring

Telephone

Ticket

Guaranteed response time during business hours

Emergency call 24/7

Technical assistance

Diagnosis and treatment of the fault in case of Infomaniak liability

Diagnostic of the fault outside the responsibility of Infomaniak)

Time allocation per month

Accompaniment & advice

Telephone consulting appointment Mon.-Fri., 9 a.m. to 6 p.m.

Time allocation per month

-

-

5 days a week, from 6am to 7pm (from 9am to 6pm on weekends)

7 days a week, from 6 a.m. to 11 p.m.

24h (in average)

-

-

-

-

-

6 month

-

7 days a week, from 6am to 7pm (from 9am to 6pm on weekends)

7 days a week, from 6 a.m. to 11 p.m.

4h

-

-

-

-

-

6 month

Account Manager

7 days a week, from 6am to 7pm (from 9am to 6pm on weekends)

7 days a week, from 6 a.m. to 11 p.m.

2h

15 min.

1h / month

1h / month

6 month

Account Manager & Technical Account Manager

7 days a week, from 6am to 7pm (from 9am to 6pm on weekends)

7 days a week, from 6 a.m. to 11 p.m.

1h

15 min.

3h / month

3h / month

Need more details?

Our support operatives will advise you on which offer is best suited to your needs.