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Search for or become an Infomaniak partner

Price

excl. taxes
excl. taxes
incl. tax

Language

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Logo Infomaniak
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excl. taxes
incl. tax
Premium Support
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Premium Support

Comparison of our assistance offers

Whether you are a freelancer or an established company, discover our different assistance offers.

Choose the most suitable offer

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Support

Accessible to all

Included

  • Assistance via telephone, email and chat

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Support Plus

Recommended for the requirements of priority assistance.

from
CHF
50.00
45.00
/month
  • Assistance via telephone, email and chat

  • Answers guaranteed within 4 hours

support icon

Pro Support

Recommended for the requirements of technical advice.

from
CHF
250.00
225.00
/month
or 10% of the monthly value of your products. Find out more
  • Assistance via telephone, email and chat

  • Answers guaranteed: within 2 hours

  • Emergency calls 24/7

  • Technical advice

  • Designated account manager

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Corporate Support

Recommended for the requirements of tailor-made accompaniment.

from
CHF
1'000
900.00
/month
or 10% of the monthly value of your products. Find out more
  • Assistance via telephone, email and chat

  • Answers guaranteed: in 1 hour

  • Emergency calls 24/7

  • Technical and customised advice

  • Designated account manager

  • Designated technical account manager

Support

Included

Support Plus
CHF
50.00
45.00
/month*
Pro Support
CHF
250.00
225.00
/month*
Corporate Support
CHF
1'000
900.00
/month*
Support Plus
CHF
50.00
45.00
/month*
General characteristics

Initial minimum commitment

Assistance monitoring

Telephone

Email

Guaranteed response time during business hours

Emergency call 24/7

Technical assistance

Diagnosis and treatment of the fault in case of Infomaniak liability

Diagnostic of the fault outside the responsibility of Infomaniak)

Time allocation per month

Accompaniment & advice

Telephone consulting appointment Mon.-Fri., 9 a.m. to 6 p.m.

Time allocation per month

-

-

5 days a week, from 6.am. to 7.pm.

7 days a week, from 6 a.m. to 11 p.m.

24h (in average)

-

-

-

-

-

6 month

-

5 days a week, from 6.am. to 7.pm.

7 days a week, from 6 a.m. to 11 p.m.

4h

-

-

-

-

-

6 month

Account Manager

5 days a week, from 6.am. to 7.pm.

7 days a week, from 6 a.m. to 11 p.m.

2h

15 min.

1h / month

1h / month

6 month

Account Manager & Technical Account Manager

5 days a week, from 6.am. to 7.pm.

7 days a week, from 6 a.m. to 11 p.m.

1h

15 min.

3h / month

3h / month

Need more details?

Our support operatives will advise you on which offer is best suited to your needs.

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