Premium Support
Comparison of our assistance offers
Whether you are a freelancer or an established company, discover our different assistance offers.
Choose the most suitable offer
Support
Accessible to all
Included
Assistance via telephone, email and chat
Pro Support
Recommended for the requirements of technical advice.
270.25
243.25
Assistance via telephone, email and chat
Guaranteed responses within 2 hours
Emergency calls 24/7
Technical advice
Designated account manager
Corporate Support
Recommended for the requirements of tailor-made accompaniment.
1081
972.9
Assistance via telephone, email and chat
Guaranteed responses within 1 working hour
Emergency calls 24/7
Technical and customised advice
Designated account manager
Designated technical account manager
General characteristics
Initial minimum commitment
-
6 month
6 month
6 month
Assistance monitoring
-
-
Account Manager
Account Manager & Technical Account Manager
Telephone
5 days a week, 6 a.m. to 7 p.m.
7 days a week, from 6am to 7pm (from 9am to 6pm on weekends)
7 days a week, from 6am to 7pm (from 9am to 6pm on weekends)
7 days a week, from 6am to 7pm (from 9am to 6pm on weekends)
Ticket
7 days a week, from 6 a.m. to 11 p.m.
7 days a week, from 6 a.m. to 11 p.m.
7 days a week, from 6 a.m. to 11 p.m.
7 days a week, from 6 a.m. to 11 p.m.
Guaranteed response time during business hours
24h (in average)
4h
2h
1h
Emergency call 24/7
-
-
15 min.
15 min.
Technical assistance
Diagnosis and treatment of the fault in case of Infomaniak liability
Diagnostic of the fault outside the responsibility of Infomaniak)
-
-
Time allocation per month
-
-
1h / month
3h / month
Accompaniment & advice
Telephone consulting appointment Mon.-Fri., 9 a.m. to 6 p.m.
-
-
Time allocation per month
-
-
1h / month
3h / month
Scope of intervention consulting and support: infrastructure recommendation, technical implementation, migration operation, debugging operation, configuration and performance testing, launch follow-up. More information
Need more details?
Our support operatives will advise you on which offer is best suited to your needs.