This guide is intended for Infomaniak clients with a company registered in a European Union (EU) country and details how to enter or modify your European VAT number to have it appear on your Organization's Infomaniak invoicing.

Preamble

• EU companies can benefit from intra-Community VAT exemption by providing a valid VAT number within the EU.
• For a Swiss company, this number is not applicable, as Switzerland has its own distinct tax system from that of the EU. Swiss companies are generally subject to Swiss VAT and do not benefit from the European intra-community VAT exemption.

Specify a VAT number during registration

During registration:

1. Click here to access the registration and creation of an Organization.
2. Select Company when choosing the type of entity.
3. Specify the country concerned and your company's VAT number:
   
4. Complete the Organization creation process.

Add a VAT number to an existing Organization

To add or modify the VAT number:

1. Click here to access the management of your Organization's details on the Infomaniak Manager.
2. Fill in the field VAT number:
   
3. Read and check the box for the general terms of use, then click on Save.

You can also edit the billing address(es) and modify the VAT number from there.

This guide explains the differences between the two types of payment methods possible within a partnership ( with full access granted to the partner).

Indeed, in the context of adding a Partner for managing your products, if you grant all rights, you will need to decide whether to also entrust them with the entire billing part.
 

Payment methods ...

... for the client

In this case:

• The Client manages the invoicing and pays for the orders and renewals made by the Partner
• The Partner:
  • Pays the public price and will receive an income (cashback) in their account based on the benefits they receive as an Infomaniak reseller
  • Also receives an income (rebate) for any order and renewal made directly by their client
• The invoices will only be accessible within the Client's organization, and the Partner will not have access to them.
• The products will be installed directly within the client's organization

... of the partner

In this case:

• The partner
  • Manages the invoicing and settles the orders and renewals made for their client
  • Directly benefits from reseller discounts when ordering and renewing on behalf of their client
  • Also receives revenue (reimbursement) for any order and any renewal made directly by their client
• Invoices will only be available within the Partner's organization, and the Client will not have access to them.
• The products will be installed directly within the client's organization

Change the payment method

In the context of granting full access to a partner, the Client can change the payment method used in the partnership at any time:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Partner in the left sidebar menu
3. Click on the name of the relevant partner:
   
    
4. Click on the pencil icon at the top of the page to the right of Payment:
   
5. Modify and check the desired information

The Partner will receive a notification of the change by email.

Also, refer to this other guide.

This guide explains how to log out of a user account from the Manager Infomaniak. Once logged out, it is easy to log back in to a different user account, and thus access another Organization or a user with a different role within the same Organization.

Log out and log back in with Infomaniak credentials

To log out of a user account and log back in to another:

1. Click on the dot with your initials / avatar in the top right of the Manager Infomaniak.
2. Click on Logout:
   
3. Click on Change user:
   
4. Select another pre-registered user or click the ‍ button to connect with new credentials:
   
5. Enter the login information and click the Login button.

If your user is linked to multiple Organizations, they can simply switch from one to the other without needing to log out and log back in.

This guide explains how to grant a Partner (among the partners listed by Infomaniak) access to the products of your Organization available on the Infomaniak Manager, i.e., the administration interface for your products.

Prerequisites

• Be Legal Responsible‍ within the Organization.

As a Client, add a known Partner

To grant a Partner access to some of your products:

1. Click here to access the addition of a Partner on the Manager Infomaniak (need help?).
2. Enter the name or email address of the Partner you want to grant access to.
3. Check the box to select the relevant Partner from the search results.
4. Click the blue button to Continue:
   
5. The next step offers an important choice regarding the permissions granted to the Partner; the two possibilities are detailed below…

Grant the Partner access...

... limited

Click on the left button to choose to give the Partner limited access:

1. Click on the blue button at the bottom right to Continue.
2. Click on the relevant product category, then on the product concerned in the panel that opens; repeat for all the different products you want to grant access to:
   
3. Click on the blue button at the bottom right to Continue.
4. An email is automatically sent to the invited Partner containing a link that allows them to accept (or refuse) the management proposal.
5. Once the proposal is accepted, the Partner dashboard provides access to the Client's organization and the products for which access has been granted.

... complete

Click on the right button to choose to give the Partner complete access:

1. Click on the blue button at the bottom right to Continue.
2. The Client must choose whether to also entrust their wallet to the Partner:
   
3. Click on the blue button at the bottom right to Continue.
4. An email is automatically sent to the invited Partner containing a link that allows them to accept (or refuse) the management proposal.
5. Once the proposal is accepted, the Partner dashboard provides access to the entire Client Organization.

Note
 

• The current invitation can be resent or deleted before it is accepted by clicking on Partner in the left-hand side menu of the Client Manager:
  
• If the Partner was already linked to the Client's Organization before the invitation, for example as an external user, their status is therefore updated once the partnership begins.
• At any time, the partnership can be terminated.

This guide covers data protection regulations in Switzerland and Europe and the measures taken by Infomaniak to secure your customer data and data within Web Hosting and Mail Services.

Understanding the difference between data security and data confidentiality

Data security aims to prevent any unauthorized access to your information. It relies on measures such as encryption, firewalls, or VPNs. A security breach can have disastrous consequences: imagine a hacker stealing your entire customer database and demanding a ransom to return it. This type of attack—ransomware—can paralyze a business overnight.

Today, it is estimated that more than 50% of companies victimized by a cyberattack close within two years.

Data confidentiality concerns who can access your information and how it is used. Even if your data is secured against hacking, it can be collected, analyzed, and resold... legally.

Example: you carefully store your customers' information, but unbeknownst to you, a service you use shares—anonymously—this data with third parties. Result? Your competitors can obtain valuable market analyses and target your own customers without ever needing to hack into your systems.

LPD & GDPR

In Switzerland, the LPD (Federal Data Protection Act) and nLPD (for the "new Law" in effect since September 2023) protects the confidentiality of residents by regulating the collection and processing of personal data by organizations.

On the other hand, the GDPR (General Data Protection Regulation) of the EU, in effect since May 2018, influences global companies processing the data of European residents, including in Switzerland. While the LPD applies to the data of Swiss residents, the GDPR concerns that of EU residents. Swiss companies managing European data must comply with the GDPR's requirements, including appointing a Data Protection Officer and conducting Data Protection Impact Assessments in case of risky processing.

Your role as an Infomaniak Client

Regarding the hosted data that belongs to you and if it concerns personal data of your visitors, contacts, and clients, it is up to you to ensure compliance.

When processing this personal data, it is important to inform users about how and why it is being processed. This is usually done through a privacy statement/charter.

A GDPR certificate (in PDF format) can be generated and downloaded from the Manager (accessible to organization users who are owners or administrators):

1. Click here to access DPA management on the Infomaniak Manager (need help?).
2. Click the Generate button to download the customized PDF document:
   

Here are some tips on this topic:

It is crucial to differentiate between the security of the infrastructures where your data is hosted and the management and implementation of data on your side. As a hosting provider, Infomaniak acts as a subcontractor for your RGPD obligations. In this context, its privacy policies and cookie usage, as well as its terms and conditions, provide the necessary guarantees regarding its compliance as a subcontractor.

The role of Infomaniak

Like companies that work with user data, Infomaniak must comply with the LPD and, because some of these users are European citizens, the GDPR as well:

• The data privacy policy details the data that Infomaniak retains to provide and execute its services
• The policy related to the protection of your personal data describes Infomaniak's commitments as a subcontractor that hosts all of your data, including personal data

This guide, addressed to **Infomaniak Partners**, details a very useful function for accounting that allows you to export billing information related to **Clients under management**.

Export the file of managed client info

To access the page for Clients under management:

1. Click here to access your Clients under management on the Reseller Space of the Infomaniak Manager (need help?).
2. Click on the Download button (top right of your Clients sous gestion table) to include the data of all of your Clients.
3. Select the type of history to export.
4. Select the period to include in the exported data and confirm:
   
5. Click the blue Export button to start downloading the data into a CSV file (format .csv).
6. To export data for only some of your Clients sous gestion, click the checkboxes next to the relevant Clients and enable export from the menu that appears at the bottom of the page:
   

This guide explains how to enable or disable dark mode on your operating system (macOS / Windows) since the theme setting "automatic" of Infomaniak tools (animation below) is based on the Dark mode or Light mode setting of the OS:

Managing dark or light mode…

… on macOS

1. Click on System Preferences…
   
2. Click on Appearance and choose the dark mode on the right:
   

… on Windows

1. Open the start menu
2. Click on Settings:
   
3. Click on Personalize then Colors:
   
4. Click on Dark:
   

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system's preferences, thus providing a consistent visual experience between mobile apps and login and account creation pages.

This guide addresses issues that may arise when using Infomaniak applications (such as kChat, kDrive, kAuth, etc.) or tools (such as config.infomaniak.com, the Manager Infomaniak, etc.) with outdated hardware (OS, browser, devices, etc.) old / not up to date / obsolete‍.

Preamble

• For example, it will not be possible to comfortably access Infomaniak services with an iPhone 5s or 6 on iOS 12.
• It is therefore recommended to regularly update browsers and operating systems to benefit from the best possible experience with the Infomaniak infrastructure.
• Also, refer to this other guide which is more specifically focused on browsers and their components.
• And are you using the latest version of the Infomaniak app concerned?

Update the OS, browser, etc.

Old systems or browsers can cause slowness, errors, or incorrect display. It is therefore preferable to rely on regularly updated components because Infomaniak apps work optimally on up-to-date systems and recent hardware.

Example for kChat:

If you encounter any issues with an internet browser, try updating it or installing an alternative:

• Google Chrome
  https://www.google.com/chrome/
  (The site automatically detects the operating system and offers the latest version)
• Mozilla Firefox
  https://www.mozilla.org/firefox/new/
  (Download and update page for Windows, macOS and Linux)
• Microsoft Edge
  https://www.microsoft.com/edge
  (The link offers automatic update or download depending on the system)
• Safari (macOS only)
  https://support.apple.com/fr-fr/HT204416
  (Safari updates are handled through macOS system updates)
• Opera
  https://www.opera.com/fr/download
  (Allows you to download the latest version for your system)
• Brave
  https://brave.com/download/
  (Download page with automatic operating system detection)

Technologies used by Infomaniak

Many of the web tools developed by Infomaniak use Angular. The need for up-to-date or recent hardware to run applications is not specific to Angular itself but rather a general requirement for running any modern web application. Here are a few reasons why up-to-date hardware is often necessary:

1. Angular relies on advanced features of modern browsers, which are often missing or poorly managed in older versions.
2. Recent browsers optimize JavaScript execution and graphical rendering, which improves the fluidity of Angular applications.
3. Up-to-date versions fix known vulnerabilities, reducing the risk of compromise.
4. Modern browsers are more compliant with the latest HTML, CSS and JavaScript specifications, ensuring better compatibility.
5. Modern APIs (camera, geolocation, notifications, etc.) are only accessible through recent browsers, which are essential for interactive experiences.

This guide explains how to end a partnership between a Client and a Partner within the framework of the Infomaniak Partner Program.

End the partnership…

... as a Client

To do this:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the relevant Partner in the displayed table.
3. Click on Stop the collaboration:
   
4. Confirm the removal of the **Partner** for the first time.
5. Confirm definitively by entering the password for the Infomaniak account.
6. The partnership has been successfully terminated.

... as a Partner

To do this:

1. Click here to access your Clients under management on the Reseller Space of the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the relevant Client in the displayed table.
3. Click on Stop the collaboration:
   
4. Confirm the removal of the **Client** for the first time.
5. Confirm definitively by entering the password for the Infomaniak account.
6. The partnership has been successfully terminated.

This guide is for you because you have chosen (or will choose) Infomaniak as your host. This choice is not trivial. You are sensitive to ecology and want to do everything possible to reduce the carbon footprint on the Internet.

Infomaniak already thanks you for choosing this hosting provider that cares for the planet and for exploring the paths below to progress in the eco-design of your web environment.

Why act?

Websites consume energy to function, and the use of the Internet is one of the main causes of the increase in greenhouse gas emissions.

In addition to choosing an ethical host that uses renewable energy sources to power its servers, you can also contribute to reducing these emissions by adopting eco-responsible practices in the design and management of your sites and Mail services.

How to act?

As mentioned earlier, Infomaniak takes action on various points, including its support department: it will assist you in choosing services tailored to your needs with a focus on environmental preservation, gather your feedback to optimize our practices and draw inspiration from your experiences, while also communicating the environmental challenges in the hosting sector to adopt good digital practices.

At your level, there are several ways to reduce your carbon footprint on the Internet:

Minimize energy consumption

To reduce the energy consumption of servers and users' computers: optimize images, use web fonts, use minified scripts and data compression technologies. Clean designs can help reduce bandwidth requirements.

Offer options to reduce data consumption by using lower quality images or providing streaming videos in different qualities, to disable trackers and advertisements that consume a lot of data.

For good practices dedicated to WordPress consult the GreenIT sheets.

Use eco-responsible technologies

Sustainable development technologies, such as HTML5, CSS3, and JavaScript, are more environmentally friendly.‍

Promote sustainability

Raise user awareness of the environmental impact of Internet technologies and encourage them to adopt eco-responsible practices. Including with the WordPress solution.

And what about email?

The same habits can be applied to your email communication:

• Use an eco-friendly signature that encourages recipients to reduce their environmental impact by using eco-friendly technologies or adopting eco-friendly practices…
• Use eco-friendly email management tools that utilize renewable energy sources and have eco-friendly policies regarding energy consumption…
• Use plain text emails instead of HTML emails, as HTML emails tend to consume more energy to be displayed…
• Use PDF attachments instead of heavier formats…
• Use unsubscribe features to avoid sending unwanted emails…
• Use tracking tools to find out how many people open your emails and thus know if you are sending too many or too few…

All these actions can be implemented gradually and should be adapted to the situation of each website. There is no one-size-fits-all solution.

Regularly monitor energy consumption statistics to continue improving the site's ecological performance. Infomaniak will offer tools in this direction in the future, but in the meantime, you can use https://greenframe.io.