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Microsoft Outlook 2016 (Windows): configuring messaging (IMAP)
This guide explains how to configure an email address hosted by Infomaniak with Microsoft Outlook 2016 messaging software.
Setting up an email account
Open Microsoft Outlook 2016
At the bottom of the window that opens, under Advanced Options, tick Manually configure my account
Choose the type of IMAP account
Enter the incoming messaging server (mail.infomaniak.com) and the outgoing messaging server (mail.infomaniak.com)
fFor the incoming server (IMAP), choose the type of SSL connection and check that the incoming port is configured on 993.
For the outgoing server, choose the type of STARTTLS connection and enter port 587.
Do not tick the "Require authentication" box.
When asked to do so, enter the user name (your full email address) and your email address password.
fIf the instructions have been followed correctly, the settings test should be successful.
In case of a problem
Outlook may request the password several times, which is "normal". In order to be sure to enter your password several times correctly, please test it first.
If a problem persists with an error indicating that you cannot complete the configuration, try the Win + R shortcut and type control panel to open the configuration panel. Then, type Email in the search box at the top right. You should see Email (Microsoft Outlook 2016) (32-bit), which will allow you to access another interface to add an account. Then follow the parameters provided at the bottom of our FAQ https://faq.infomaniak.com/1075 and do not forget to go to Additional Settings to change the SMTP port.