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Microsoft Outlook 2016 (Windows): Configuring messaging (IMAP)
This guide explains how to configure an email address hosted by Infomaniak with Microsoft Outlook 2016 email software.
Configuring an email account
Open Microsoft Outlook 2016
At the bottom of the window that opens, under Advanced Options, check the Configure my account manually box.
Choose the type of IMAP account.
Enter the incoming email server (mail.infomaniak.com) and the outgoing email server (mail.infomaniak.com).
For the incoming server (IMAP), choose the type of SSL connection and check that the incoming port is configured to 993.
For the outgoing server, choose the type of STARTTLS connection and enter port 587.
Do not check the "Require authentication" box.
When requested, enter the user name (your full email address) and your email address password.
If the instructions have been followed correctly, the settings test should go ahead without a problem.
In case of a problem
Outlook can request the password multiple times; this is "normal". In order to be sure to enter your password several times correctly, please test it first.
If a problem persists with an error indicating that you cannot complete the configuration, try the shortcut Win + R and type control panel to open the control panel. Then, type Email in the search box in the top right. You should see Email (Microsoft Outlook 2016) (32-bit), which will allow you to access another interface to add an account. Then follow the parameters communicated at the bottom of our FAQ https://faq.infomaniak.com/1075 and do not forget to go to the Additional Settings to change the SMTP port.
Official Microsoft Outlook Help: external site.