This guide explains how to temporarily set aside an email until a specific date/time, this on the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail).

⚠ Available with:

* without customizing the schedule

Preamble

• At most 1000 discussions from the inbox only can be snoozed, this up to at most 1 year (this snooze can be stopped or temporarily modified at any time).
• During this snooze (function snooze, or remind):
  • The discussion is moved to a folder "Pending" visible on the Mail app and on which the number of pending discussions is displayed.
  • If a new message arrives in a snoozed discussion, it will be automatically canceled and the discussion will be visible in the inbox.
• When the deadline arrives:
  • The discussion automatically returns to the inbox, in the first position, with a particular notification.
  • The message, until it is read, will display an indication "Pending since X" (X being the date on which the message returned to the inbox).
• On a client/messaging software like Outlook in IMAP:
  • When put on hold, the discussion will remain in its original place.
  • If you manually move a message that has been put on hold, the functionality for that message is no longer effective on the Web app side.
  • When the deadline arrives, the discussion will move to the top as in the Web app and a standard "new message" notification will be displayed.

Temporarily archive an email

Prerequisites

• Enable discussion mode for your email addresses in the Infomaniak (online service ksuite.infomaniak.com/mail) Web app Mail.

Then, to temporarily hide one of your messages among all your emails and make it reappear in your inbox at a future time that you have scheduled:

1. Click here to access the Infomaniak (online service ksuite.infomaniak.com/mail) Web app Mail.
2. On the message or discussion concerned, click on the clock icon in the toolbar.
3. Choose how long the message should disappear from your inbox, from the predefined choices or by customizing the duration:
   
4. Once on hold, the message is displayed in a new folder dedicated to messages on hold.
5. The end date/time of the hold is displayed next to each of the messages:
   

To enable access to this functionality directly from the list of your messages in the inbox:

1. Click here to access the Infomaniak (online service ksuite.infomaniak.com/mail) Web app Mail.
2. Click on the Settings icon ‍‍ at the top right.
3. Click on Customization in the left sidebar.
4. Enable the on hold feature in the Hover Actions section:
   
5. Return to the inbox, you will then have the possibility to put one of your emails on hold directly in the list: