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Disable two-step verification (2FA)
This guide explains how to disable two-factor authentication, also known as two-step verification (two-factor authentication in English, or 2FA) for logging into Manager Infomaniak (manager.infomaniak.com) or Mail Infomaniak (mail.infomaniak.com).
For security reasons, Infomaniak support will never disable a connection validation method enabled on an account upon simple request. You must strictly follow the procedures below.
Disable 2FA
If two-step verification is enabled and you wish to disable it:
- Click here to access 2FA management on the Manager Infomaniak.
- Click on the Remove button to disable security:
- Enter the password to log in to your account.
In case of trouble
Obviously, the procedure above requires logging in one last time with two-factor authentication to then be able to disable it.
If you do not have access to the kAuth application or the device that receives the validation SMS, there is no point in calling Infomaniak; in this case, you will have no choice but to provide a number of security elements manually or via the app Infomaniak Check (kCheck) to regain access to your account:
- Click here to access the login page for Manager Infomaniak.
- Enter the username and the usual and correct password.
- When prompted for additional authentication, click on the alternative methods:
- Choose to enter one of your backup codes if you had downloaded the sheet when activating 2FA:
- Otherwise, select the last option to request help to access the form allowing you to submit your ID documents and recognition selfie:
- Follow the procedure to the end and wait:
