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Disable two-step verification (2FA)
This guide explains how to disable two-factor authentication , also called two-factor authentication (2FA) for connecting to your Infomaniak Manager.
For security reasons, our technical support cannot disable two-step verification for you.
Disable two-step verification
- log in to the page manager.infomaniak.com/2fa
- click on the Disable button
- enter the validation code indicated by your smartphone or the emergency code chosen when activating the function
Obviously, this procedure requires logging in one last time with double authentication, and then being able to deactivate it (not recommended).
If you are in the situation where you no longer have either the kAuth application or the device that receives the validation SMS, then start the connection then press “Choose another authentication method”. Follow the procedure until you obtain kCheck (authenticated sending of identity documents).