Enable an auto-reply (out-of-office/Holidays message on the email address

Thank you for choosing Infomaniak to manage the sending and receipt of your emails !

This guide explains how to enable an auto-reply (automatic email message if absent, for example) for an email address managed with Infomaniak.

You can thus inform your correspondents that you cannot reply immediately because you are out of the office, on holiday, etc.

How to enable an auto-reply?

The automatic out-of-office reply can be enabled via kMail (Infomaniak webmail) and via the Manager where all the addresses of an Email Service are managed.

You can enable or disable a message already saved, but that cannot be several auto-replies enabled on a single email address: enabling one message disables another in this case.

Enable the auto-reply via kMail

1. Open kMail (mail.infomaniak.com)
2. Click on the icon at the top right
3. Select the Email addresses tab
4. Under Actions on my address, click on the auto-reply icon
5. Enable the automatic message or read further down

If you do not have access...

• Check that you have a valid access to kMail with which the email address is associated
• DO you have permission to mange this setting? If you were invited to kMail to manage your address, the administrator of the Email Service may have cancelled this right when sending the invitation (find out more (click here)

Enable the auto-reply via the Manager

1. Open the Manager (manager.infomaniak.com)
2. Go to Email Service
   
3. If necessary, click on the domain name concerned
4. Click on the email address concerned
   
5. Click on the Auto-reply and signatures tab
6. Enable the automatic message or read further down

Write the out-of-office message

1. Click on Add an auto-reply
2. Define if the auto-reply should be sent recurrently on certain days of the week
3. If the reply is not periodical, define a start and possibly and end date/time
4. Write an out-of-office message
5. Save
6. Enable the message:
   

Via the pencil, you can also edit a message that has already been saved.

Advanced settings

Click on the pencil to the right of an auto-reply already saved then on Advanced settings at the bottom to:

1. Define a different sending address (the address must be checked first)
2. Define addresses which may not need to receive your automatic message
3. Reset the 7-day counter (read below)

How frequently is the auto-reply sent?

Your reply is only sent once to the people who send you messages.

However, if the same person sends you a new email 7 days after the previous one and if your auto-reply is still enabled, an automatic answer is sent again to remind the person that you do not have access to your mailbox.

Caution, if you conduct a test on your address, it is normal that it only works the first time. During subsequent tests, the auto-reply will no longer send a message when it detects that the message comes from an address that has already sent a message previously.

You can reset the 7-day counter by clicking on Reset in the advanced settings of the auto-reply.

GO further with the templates

Please read this FAQ to define customisable templates which can be applied when creating a new email address in your Email Service, for example, or in bulk to all the addresses in your domain.